Sched changes loading now
 

Perhaps this is why we couldn't log in before!

you beat me by 2 hours w/your post (but then again, i was busy stopping hockey pucks ;)).

5 changes for me-4 flt #'s only and 1 w/minor time changes

Mileage Summary and Itineraries are down yet again.

up and running (and fast) at 3am pst

Just checked mine. One flight leaving 5 minutes later, and one leaving 5 minutes earlier. "My Itineraries" says to call to confirm these, but I always wonder if it's worth it for a 5 minute change.

annoying
 

On a recent flight, my itinerary was slightly changed (5-10 on each flight). Even after calling CS and confirming the changes, on-line or Easy Check-in wouldn't allow me to print boarding passes. Had to check-in at the counter at IAD and LAS - not the friendliest of UA agents. :mad:

I had several... One notable change is that UA 916 SEA-IAD (the morning flight) has been upgauged to a 757 from an A320 for my early December trip. I was hoping 917 had been upgauged from the A319 they have it set for now for my return trip...but no dice.

I had 3 changes on 1 itinerary. I called UA to reconfirm as it says to do on when reviewing your itins on ual.com and the agent gave me the new flight number (same depart/arr time for 1 flight) and 5-10 min revised departure/arrival times for the other 2 flights. She then said "Ok, this ticket has already been issued so one moment while I exchange it." It then appears she exchanged my ticket as now when I pull up my E-ticket receipt, in the fare calc section, it says EX016XXXXXXXXX (my old e-ticket number). The bottom of the receipt also shows "Issued Sep 23". Is this a common practice to exchange tickets after schedule changes? I've never had this happen before.

2 out of 6 itineraries have changed, but only minor time shifts. I usually don't bother to call about these, unless there is a seat issue.

Thanks to a schedule change I now have a non-stop to SFO-IAD for my SYD trip in November (there wasn't inventory available and I had to connect via DEN originally - the changes made my cxn illegal). Apparently it was also ticketed in the wrong inventory but the CSR corrected that, as well.

I had three other itineraries that also had minor tweaks to flight #s or times that we had to walk through to "accept" them. Thanks for the heads up ^

Pat - I had one flight change that I had grudgingly accepted when it first appeared, and then again (and again) over the phone but the red never went away from My Itineraries saying the itin had changed. UA ended up calling me directly for that itinerary to ensure I was aware of the adjustment. They still couldn't change it to anything better, but at least the red went away when I accepted it during the phone call.

I had the same experience. TA says that she had to issue new ticket.
Itinerary still show "red" schedule change warning. It did not go away but the itinerary shows the new schedules.

0 for 6.. Got lucky this round.. very unusual.

My Itineraries usually lags behind res for a day or so. Don't worry, it'll fix it self :)

Regarding Exchanges, usually UA does not do it for schedule changes. US does it if someone sneezes while looking at your res. I hate that.

And in general, I love Simon. I have totally been using Simon lately to hold reservations when I cannot decide if I want to ticket something or not. And with this latest schedule change, my boyfriend's trip was hit slightly. I called and had Simon find the reservation. I figured he would send me to a reservation agent, but Simon read back the new flights (which I didn't need, but I can live with that) and confirmed it/cleared out all the red flags all on his own. He then offered to send an itin/receipt via email, and even read '@cornell.edu' correctly.

Simon can be a little balky sometimes, but compared to the Indian outsourcing, I totally prefer him.

BillJ

Did you log out of united.com and log back in again? You have to do that, or it still only sees the old/cached version of the reservation. It is not totally live.
BillJ

Turn out that I had 9 segments changed. Only one equipment change from a 757 to A320, glad my upgrade is already confirmed! :) Of the rest, all were changes of 5-10 minutes.

Does anyone else get EasyUpdate messages about schedule changes? I have no problem getting them for upgrade confirmations or arrival/departure information, but never seem to get the schedule change ones even thoguh I am registered for them.

In July and August I got EasyUpdate phone calls and at the end Mr. Easy said I did not need to do anything. I actually prefer that. I don't know why I didn't get calls for the flight changes in October and November.

Maybe Mr.Easy phone call only works in months with a "u"? :D

Never. Not once.

I only get upgrade, not even departure/arrival, info. :confused:

I guess I have one up on you.

I just checked my EasyUpdate settings, and found there is not a particular "scedule change" option to check. They do have:

Flight Cancellation Message - Flight Cancellation messages are sent when your scheduled flight has been cancelled.
Flight Rebooking Message - In situations when your flight has been cancelled or significantly delayed, United Airlines may attempt to rebook you to your final destination and provide you with a rebooking message.

It seems that most of my schedule changes would fall under those categories. I have all the options checked, BTW. I would assume the Rebooking notification would include flight number changes, snice the old one is "cancelled" and you are rebooked onto the new one...

AAARRRRRRRRRRRRRRRGGGGGGGGGGGG!

Had 15B conrfirmed both ways ORD-SIN. This is the 2nd time I lost 15B. Thanks to FT, I was able to call the 1K line and get it back within 12 hrs.

At least my seat in F RDU-ORD-RDU seems to be stable.

Oy! I guess 1 out of 8 segments ain't bad. Lost our E+ assignments on that leg, will have to call 2P Desk to get them reinstated. Other changes were minor (+/- 30 minute) time changes.

Argh is right. Add this post to another long list of "Indian vs. US Call Center" rants. I swear the folks overseas can be super polite CSRs sometimes, maybe it's just the luck of the draw, but it seems they just don't know what they're doing. I went around and around with an Indian agent about getting our family of 3 (with 2 2Ps) E+ seating, and she insisted there was nothing available. First available is Row 25. Yeah, right. Transfer me to a supervisor please. One minute she says. Sir, we have gone ahead and given you 10DEF on the 757. Sheesh. It even sounded like she was giving directions to somebody in the background, like on-the-job training.

A second call back to the 2P desk transfers me to an equally nice, friendly, HELPFUL American agent that has no problems doing what I ask. Not to mention offering to email me the reservation up front so I don't have to copy down the changes. Just a different level of service. I know, sometimes US CSRs don't know what they're doing either. It just seems to be less of a hassle.

Well, all the schedule changes added a total of about 4 hours to the amount of time I'm supposed to spend in the air in the next couple of months. Every single change included a lengthening of the flight time. (Yes, I realize that these schedule changes have no impact on how long the flight will really take and probably reflect UA being more and more conservative about delays.)

Amusedly,
-BP

Why'd you still have to call the 2P desk? The 10DEF seats are in E+ on a 757.

Sorry, I had another reservation with the red "call to confirm schedule changes" and didn't really want to "bother" the Indian agent with yet another request :rolleyes: So I called back and got a US agent (yay!) using the same 2P desk number.

I think what's funny is I asked to speak to a supervisor, and at that point she either: a) decided she didn't really know what she was doing since I kept insisting E+ was still open or b) talked to her supervisor and he/she set her straight as to how to "open up" the E+ zone seating with 2 2Ps and 1 non-elite or c) both.

Looks like some extra schedule changes have been loaded very recently, and they're not reflected in the online timetable.

After this thread was started, I checked my itineraries, and the last leg of an award ticket in December had an equipment swap with seat changes. (EWR-ORD on UA 651 had gone from A320 to 735); I called UA and got new seats. Today, I see the seats and times are changed again, and a fake booking shows that we're back to an A320. UA gave me good seats, and there is no warning on My Itineraries, so no need for a call. But it looks like a lot of planes were reshuffled, even from the most recent changes.

The problem is that UA's online timetable shows the old flight, with the 735, but an attempt to book the flight brings up the new times/planes. *Lots* of equipment changes are not reflected in the timetables. So check your itins, again!

I learned something new when I called about recent schedule changes.

Earlier in this thread I mentioned that I do not call unless I lose a seat. I found out something important from the CSR. She said that if a flight number changes you need to call to have them revalidate the ticket or you won't be able to use online check in or Mr. Chicken at the airport. On one of my itineraries in the most recent batch of changes, the flight number changed and she revalidated the ticket with the new flight number.

This may answer the question of why sometimes you can't use online check in.