After UDU, conflicting info on United's website
May 15, 2011, 3:42 pm
#1
Original Poster
Join Date: Jun 2009
Location: NYC
Programs: UA 1K, CO Platinum, HH Diamond
Posts: 23
After UDU, conflicting info on United's website
Just wondering if anyone has ever seen this. I was UDU-ed at 100hrs out, but now the seats assignments and the cabin designation does not match within .bomb.
My experience has always been that upon upgrade confirmation, it cabin would transition to from "Economy" to "NF Upgraded First". Also, the seat assignments between the top and the bottom of the itin page is always the same. This time, the Upgrade went from pending to confirmed (so far so good), but the cabin in the flight segment details remained in "T" Economy and the seat assignment next to it says 8C, an e+ seat, while the seat assignment on the bottom of the itin indicates for that segment, a first class seat#, 2C is assigned.
When I called UAL reservation, they insisted that the upgrade is confirmed and that I am in 2C. Any idea why there would be a discrepany on what's being displayed on .bomb?
Thanks..
My experience has always been that upon upgrade confirmation, it cabin would transition to from "Economy" to "NF Upgraded First". Also, the seat assignments between the top and the bottom of the itin page is always the same. This time, the Upgrade went from pending to confirmed (so far so good), but the cabin in the flight segment details remained in "T" Economy and the seat assignment next to it says 8C, an e+ seat, while the seat assignment on the bottom of the itin indicates for that segment, a first class seat#, 2C is assigned.
When I called UAL reservation, they insisted that the upgrade is confirmed and that I am in 2C. Any idea why there would be a discrepany on what's being displayed on .bomb?
Thanks..
May 15, 2011, 4:35 pm
#2
Join Date: Jul 2002
Location: Victoria, BC
Programs: UA 1k, AA Exec Plt 2MM, HH Diamond, *wood Gold, disgruntled Amex Ex-Centurion
Posts: 584
Did you log out of your account, clear your cookies and log in again?
I had similar confusion on .bomb after applying two SWUs to an itinerary recently - everything was messed up on "My Reservations". Call to the 1k line, they insisted that everything was in order. I simply closed my browser (with my settings, that clears all session information and all cookies), restarted the browser, logged in - and everything was fine.
If in doubt, trust what the agents on the phone tell you, rather than .bomb
I had similar confusion on .bomb after applying two SWUs to an itinerary recently - everything was messed up on "My Reservations". Call to the 1k line, they insisted that everything was in order. I simply closed my browser (with my settings, that clears all session information and all cookies), restarted the browser, logged in - and everything was fine.
If in doubt, trust what the agents on the phone tell you, rather than .bomb
May 16, 2011, 12:31 am
#3
Join Date: Jul 2003
Location: Gatwick, UK
Programs: UA *G, BA Silver
Posts: 1,673
I had this last week where both F and Y confirmations and seat assignments showed up - and trying to change seats offered me both to change. As a result I could do OLCI, but the guy at the 1K desk told me to leave it, as the upgrade was a SWU on a domestic leg where the TATL wouldn't clear. He told me that leaving both confirmations would enable the checkin agent to switch to UDU. Which he did - and then I was the last upgrade on the TATL anyway.