UAL - UNITED ......we stand? Only if we make it so.
Sep 30, 2010, 12:44 am
#16
Join Date: Jul 2010
Posts: 246
Good job^
We, customers, are the most important element for a business. Without us, United will not survive. It's time for us to voice our needs and concerns. It benefits both parties.
a CO FA told me changes will not come down FA until mid 2012. that's too long for me to wait
We, customers, are the most important element for a business. Without us, United will not survive. It's time for us to voice our needs and concerns. It benefits both parties.
a CO FA told me changes will not come down FA until mid 2012. that's too long for me to wait
Sep 30, 2010, 12:46 am
#17
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Sep 30, 2010, 12:47 am
#18
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We'll probably see changes before then. Mid-2012 sounds like it may be when they'll be fully trained and integrated and be able to work on each others' aircraft. They can align service levels, protocols, catering, uniforms, etc. before they're fully integrated.
Sep 30, 2010, 1:10 am
#19
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One positive proactive thought. It would be great for both companies to set up a mechanism for customers to give feedback on what they would like to see/not like to see in the newly combined company. It might actually be useful. Maybe something like this already exists?
Sep 30, 2010, 1:25 am
#20
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One positive proactive thought. It would be great for both companies to set up a mechanism for customers to give feedback on what they would like to see/not like to see in the newly combined company. It might actually be useful. Maybe something like this already exists?
Sep 30, 2010, 4:15 am
#21
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Hear, hear!
Starting on Friday, make no mistake: It's MY United, too! And as such, I look forward to Working Together with our Mileage Plus FFer comrades to share tips, ideas, and insights.
Starting on Friday, make no mistake: It's MY United, too! And as such, I look forward to Working Together with our Mileage Plus FFer comrades to share tips, ideas, and insights.
Sep 30, 2010, 5:29 am
#22
Join Date: Apr 2007
Posts: 774
You know I am glad you put microsoft in this list, because that is my cup of tea. In my circles I am known as a MS fanboy but you know they have some bad times too, and they do listen in the end.
Windows 7 fastest selling? you know why? Vista sucked, it wasn't worthy of being hoover suckage, oreck suckage, or even dirt devil suckage, it was total KIRBY suckage! A huge hunk of junk that was like a slow laboring kirby, it may last years if you managed to run it a while, but it was expensive to run requiring frequent reboots to clear out its terribleness, just like that kirby uses so many expensive bags to take out the junk.
People complained, people stopped buying it, it was junk. If United releases JUNK people will stop buying it, if they propose junk they will and should hear it from us loud and clear, that way they can fix their junk and make it valuable before it affects the masses of their loyal customers. Big companies do listen, there is no reason the new UA would ignore us, thinking they will is showing a weakness and defeat already. They stay in business due to us as customers, it is in their best interest to listen to us.
Windows 7 fastest selling? you know why? Vista sucked, it wasn't worthy of being hoover suckage, oreck suckage, or even dirt devil suckage, it was total KIRBY suckage! A huge hunk of junk that was like a slow laboring kirby, it may last years if you managed to run it a while, but it was expensive to run requiring frequent reboots to clear out its terribleness, just like that kirby uses so many expensive bags to take out the junk.
People complained, people stopped buying it, it was junk. If United releases JUNK people will stop buying it, if they propose junk they will and should hear it from us loud and clear, that way they can fix their junk and make it valuable before it affects the masses of their loyal customers. Big companies do listen, there is no reason the new UA would ignore us, thinking they will is showing a weakness and defeat already. They stay in business due to us as customers, it is in their best interest to listen to us.
(Ironically enough this parallels reasonably well to UX situation. Your mesa/chataqua/etc experience may be quite lacking. You probably realize UA isn't strictly speaking causing it, but the average customer doesn't differentiate between express and mainline. So interesting to see what UA tries to do about it, or not.)
Last edited by okrogius; Oct 5, 2010 at 1:03 am
Sep 30, 2010, 6:14 am
#23
Join Date: Jan 2010
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There must be a lot of people like me on FT, too. I am not a frequent poster but I read the posts and learn a lot when I have time. As for my loyalty (I am a UA 1P); I have none. UA has been my airline for years now through three moves to three different states and three different parts of the country (mid-Atlantic, CA, the South). But I will not remain loyal to this airline if they forfeit things like E+. There is a large, generally silent, majority of flyers out here who will make decisions based on individual travel needs. UA seems to cater to its GS and 1K flyers. It's inevitable that they would, I guess. There are so many other people who fill their planes, though. They cannot afford to lose these other flyers. I expect to remain loyal to this airline but it isn't set in stone for me.
Sep 30, 2010, 6:17 am
#24
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As far as companies listening goes, Ii seem to recall that not to long ago UA was going to do away with CR-1s in addition to the E500s when they implemented UDU. This produced an outcry here on FT and lo and behold, UA eventually responded saying in effect, we hear you and the CR-1s stayed. At least that is my recollection in capsule form of the events. So if memory hasn't failed me, companies do listen to their customers if a loud enough ruckus is made.
Sep 30, 2010, 6:38 am
#25
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As far as companies listening goes, Ii seem to recall that not to long ago UA was going to do away with CR-1s in addition to the E500s when they implemented UDU. This produced an outcry here on FT and lo and behold, UA eventually responded saying in effect, we hear you and the CR-1s stayed. At least that is my recollection in capsule form of the events. So if memory hasn't failed me, companies do listen to their customers if a loud enough ruckus is made.
Sep 30, 2010, 7:22 am
#26
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As far as companies listening goes, Ii seem to recall that not to long ago UA was going to do away with CR-1s in addition to the E500s when they implemented UDU. This produced an outcry here on FT and lo and behold, UA eventually responded saying in effect, we hear you and the CR-1s stayed. At least that is my recollection in capsule form of the events. So if memory hasn't failed me, companies do listen to their customers if a loud enough ruckus is made.
Can you cite some examples?
Last edited by iluv2fly; Sep 30, 2010 at 7:26 am Reason: merge
Sep 30, 2010, 8:02 am
#27
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Yes, there are many factors to consider, but remember that the bottom line can be strongly influenced if a significant part of the client base votes with their wallet and walks away. And who else besides FTs would be complaining so strongly about doing away with CR-1s en mass? Perhaps members of similar forums? The point is that UA heard the complaints which were of sufficient volume so that UA reconsidered their actions whether it was just FT or others that complained.
Sep 30, 2010, 8:16 am
#28
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I love me my United. But I started flying on UA because it made the most sense for me.
United could live without me and I could live without United.
If Continited offers a product and perks that make the most sense for me, I will continue to be a customer.
If not, I will not.
It is a relationship, but it is a business relationship. I wont take it personally if CUA stops earning my business, and I am certain CUA will not take it personally if I quit them if they stop earning my business.
United could live without me and I could live without United.
If Continited offers a product and perks that make the most sense for me, I will continue to be a customer.
If not, I will not.
It is a relationship, but it is a business relationship. I wont take it personally if CUA stops earning my business, and I am certain CUA will not take it personally if I quit them if they stop earning my business.
Sep 30, 2010, 8:23 am
#29
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When CO 757-200's were doing wintertime TATL flights and regularly stopping in Canada for fuel, it was FTers who pointed out to CO that the aircraft was the problem and not the weather. They got the rules changed to call those fuel stops maintenance instead of weather.
Last edited by ConciergeMike; Sep 30, 2010 at 8:39 am Reason: 757, not 767 - no coffee yet today
Sep 30, 2010, 8:28 am
#30
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+1 well said and prudent timing