Now THAT is an attitude that TRULY makes you one of UAL's best employees. Not afraid to admit when you f***ed up, yet determined to not let it happen again. You are truly a credit to UAL.

B747. . .Wow. .. it must be a great view from the high and mighty perch that you continue to berate others from. Just because we are online doesn't mean that there isn't a human being on the other end of your missives.

Jana - you didn't "f word" anything. You said it at the beginning, it was an honest mistake. Let it go http://www.flyertalk.com/forum/smile.gif You more than compensated the customer. Wish all CSRs were half as kind and nice as you appear to be from your posts. You really seem like somebody who is not just nice to customers, but nice all the way around. This wasn't a biggie. Customer probably forgot about it when they got home (unless, of course, they were an FTer! http://www.flyertalk.com/forum/wink.gif).

B747-437B-

I've been reading a lot of posts from you recently, but haven't notice you post anything about actually flying UA. Are you a regular UA flyer? It seems like you have a really negative view of everything they do there. Why is that?

Frick, sweetheart, am I seeing double or do you keep posting the same thing over and over again? Why?

No, I do not fly UAL. I'm a PremEx through partner transactions, but I have flown only one UAL segment (HKG-DEL) in the last 4 years, and that too after an involuntary reroute. I have however worked with multiple entities who have a relationship with UAL, which allowed me to gain a decent knowledge of their operations as well as their strategic positioning. Through those interactions, I have been able to identify a number of areas where UAL is unable to implement policies that are consistent with their goal of maintaining a viable commercial entity. I don't think there is any doubt that UAL is doing things back-assward in many areas as can be seen from their pathetic financial performance. I simply seek to identify those areas.

But if you don't even fly them, do you think UA even cares what areas you identify? You can't very well write them a letter saying "I've identified these areas, but I have only flown with you once in 4 years, and here's my list."

Maybe time to cut them a little slack if you don't rack up the miles with them?

Without going into specifics, I can assure you that UAL pays attention to the relevant areas that I have identified to them through means other than writing to WHQ. Flyertalk posts are my afterthought.

Jana
You can do the old book F. *TE T:Reval, then after the flight call Mileage plus have them deduct additional 15k miles just dont forget to waitlist return if any.
Thats only in a pinch.
See we (Frick and myself) have all been there. Hang in girlfriend.

Just curious... are you a CSR? Do you have specific experience with Jana's job? How much? I'm just wondering what makes you qualified to tell her how to do her job.

"create irates"--I love it. I'll try that at the next ticketing in ORD or IAD. No one believes anyone can make an honest mistake-- untill they make one themselves. Those of us who use IND know your competence and persona.
Even supervisors can be wrong (who watches the watchers?) Hope to see you in a few weeks.

------------------
JerseyJoe

I cannot say there is anything to stress about in this whole scenario. An honest mistake occurred, and the customer was compensated. I am hard-pressed to see why the customer would be furious.

-Otto

I am livid about this thread!!!! http://www.flyertalk.com/forum/mad.gif http://www.flyertalk.com/forum/mad.gif

Jana - your can do attitude is something that is SOOOO missing at your employer - you CARE which is more than I can say for most UA staff. You tried to help someone and it went wrong. You should be proud of your intentions and in the end the PAX was no worse off than before you tried to help.
You deserve a star http://www.flyertalk.com/forum/starsmilie.gif

B747-437B - I have no idea where you get your notions, but I guarantee you that if you want to play completing CV's my experience in airline finance will greatly exceed yours. Your posts to Jana were insulting and rude. I can only assume that the attitudes you demonstrate here and elsewhere on the board are because you are short UA stock and want an 11 filing! Crawl back underground and leave to good people like Jana alone!

[This message has been edited by B Watson (edited 09-07-2002).]

NO - I am NOT trying to increase my post count!!! I was editing and kept saving it as a new post. OOPS - I guess I really was livid http://www.flyertalk.com/forum/smile.gif

[This message has been edited by B Watson (edited 09-07-2002).]

[This message has been edited by B Watson (edited 09-07-2002).]

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[This message has been edited by B Watson (edited 09-07-2002).]

I have never owned a Lexus, however, I would now like to tell you everything wrong with their cars (spewing of opinions begins).

I have never been a soldier, but I would now like to tell you what's wrong with the military (spewing of opinions begins).

When I was young, I thought I knew more than everyone, and could save a lot of people a lot of time by just telling them what to do. Fortunately, experience cured me of this, and my head will now fit through 6 out of 10 doors. Your mileage, of course, may vary.



[This message has been edited by Brian (edited 09-07-2002).]