What specifically do you mean by “ignored”? They looked at you silently after you audibly asked & continued with whatever else they were doing? They agreed to serve you, but then didn’t? Or they said, “No, we won’t be serving you”.

First FA said "no, water or coffee only". Asked why and never responded.

Second FA (F purser) said would grab it from the back. Never returned with beverage nor update. No apology or acknowledgement during deplaning.

Last night SEA-ORD had a full meal if you wanted it. No PDB though. It was one of the few times I would have taken it, i needed to take a few meds before "bed"

Zero service EWR->BOS
 

I don't fly this route much, but the last time I remember a drink service. Last night there was nothing -- not even water. Of course no PDB in F either.

Hour flight with no turbulence. Is that normal?

IME it depends on the crew -- I fly EWR-BOS and EWR-DCA a lot and this will happen 50% of the time as it's too short / too bumpy / too much work to serve... I haven't had a PDB in a long time either -- including yesterdays RSW-EWR -- but I give them a pass on this route because boarding takes forever on the miracle flights....

Completely depends on the crew and how lazy they want to be. I fly this route very regularly and the service is extremely inconsistent. Sometimes you get beverages and refills and snack basket. One thing you'll consistently notice is how the crew stresses the "short flight" over and over and over and over. Yes, we get it. We know "short flight" is shorthand for "limited" or "no" service. I've been on plenty of flights with no turbulence and the crew sits the whole time. I've also been on bumpy flights where the crew is very proactive. I fill out my survey accordingly.

The EA Air Shuttle used to serve drinks and snacks in the air BOS<>LGA. And they ran the fare collection cart down the aisle too. That's right -- no ticket needed, buy on-board!

many fa’s not happy with the glacial pace of contract negotiations, even more so with those stock buy backs recently announced.

I have no problem if there’s no service due to weather or turbulence. However, I find it insulting when the crew doesn’t give service due to laziness.

The passengers have been put on notice with all the drama going on in my opinion. My 2 cents is United is letting their FA’s get away with a lot and they are completely taking advantage of it. This needs to stop and be given a moment of pause.

i know their top priority is to keep us safe… but when there is no sign of weather and turbulence they need to remind themselves there is customer service part of their job.

I assume they still had time to talk about an "exciting offer" they wanted to share?

How do we know though that it is laziness that drives the lack of service (in the abscence of known turbulence)?

I remember in 2017 or 2018 they were still serving reheated muffins on BOS <-> EWR!

I mean, it’s a fair question to ask if it’s rarely happening. But given the personal experience of many (myself included) as well as the number of reports on here (and you can bet for every reported instance here, there are probably a hundred other flights with the same issue), it doesn’t seem to be super rare.

I have had flights where pilots have come on and ask the FAs to keep seated or stop service in anticipation of upcoming turbulence, which sometimes doesn’t materialize. I will always assume a captain has good intentions, but I’ll say it’s impossible for me, as a pax, to know whether it is indeed turbulence that didn’t materialize or that they are protecting the crew from doing their service.

But given the apparent frequency, do we really think that systematic laziness on BOS- EWR flights is preventing UA from giving its stipulated service? So is it that all the lazy FAs happen to be put on that route or something about that route makes FAs lazy? And would the airline ignore laziness in such an organized scale?

Are UA Flight Attendants 'lazier' than UAX Flight Attendants?
Or are the restrictions put on UA crews stricter than on UAX crews?

IME, much shorter flights (in the 20 to 35 minutes range) than BOS-EWR on UAX have the FA provide beverage and snack services more often than not..