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-   -   United and Avis ink new partnership (https://www.flyertalk.com/forum/united-airlines-mileageplus/2057867-united-avis-ink-new-partnership.html)

buckeyefanflyer Jul 24, 2022 9:57 am

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They were renting cars at FLL not on the lot. Crazy never seen such bad customer service. When I came to airport to return car looked like lots of people waiting to rent a car. I am definitely reporting to Avis and to UA to find other car companies to partner with.

FreqFlyerCLE Jul 24, 2022 1:57 pm


Originally Posted by buckeyefanflyer (Post 34453505)
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They were renting cars at FLL not on the lot. Crazy never seen such bad customer service. When I came to airport to return car looked like lots of people waiting to rent a car. I am definitely reporting to Avis and to UA to find other car companies to partner with.

so they know how to take the reservation but not how to hold the reservation! (Seinfeld)

CJ99 Feb 1, 2023 6:44 pm


Originally Posted by CJ99 (Post 34313591)
I'm having the same problem. A United rep suggested that the problem lies in their system, which apparently doesn't recognize spaces in names. (This jibes with how my boarding passes appear.) So I emailed Avis and asked them to eliminate the space between Lastname and Suffix, which they did, but I still get the same error message about a name mismatch when I try the status transfer website. I guess I'll have to throw myself on the mercy of an Avis rep.

CJ

Bumping this to see whether anyone has recent experience with how to sort out status match issues. Chase refers me to UA, UA refers me to Avis, and Avis seems to have no idea what I'm talking about when I mention a status match from UA/Chase. No one seems willing or able just to apply the status match manually. Thanks for any help.

HNLbasedFlyer Feb 9, 2023 12:58 pm

Got an email of extension of Hertz President's Circle to June 30, 2023 and 2 rentals by then gets extended until June 30, 2024.

adambrau Feb 9, 2023 1:30 pm

I am currently between jobs so I have had a lot of time on my hands. I am a Premier Platinum and I eventually got the status match to President's Club. I went between the premier benefits page on the United Website and the Avis site. On the United Website you to 1. "My United" 2. "View my member benefits. scroll down until 3. "View All Benefits then 4. "See full benefits" and 5. click on "Complimentary Avis Elite Status" and then go from there. It was pretty confusing but when I go to the Avis site now it shows I have the status. It is not really smooth or too obvious but it does work!!!

PS I did this on my laptop not the app.

st3 Feb 9, 2023 1:33 pm


Originally Posted by HNLbasedFlyer (Post 34999107)
Got an email of extension of Hertz President's Circle to June 30, 2023 and 2 rentals by then gets extended until June 30, 2024.

Same, I got it a few hours ago as well. Maybe sent to everyone that had PC status because of UA?

kirkwoodj Feb 9, 2023 7:15 pm

Hertz PC extension too. Avis is not working well.

Clemson Feb 9, 2023 7:50 pm

FWIW I don't rent cars all that often, but I've done like a half dozen rentals from Avis since they did this partnership and haven't had any issues. I've just skipped the line and go to the car when I land. I usually just book compact or economy cars and have ended up with SUVs or other nicer cars at least half the time. Also never had any issues with Hertz in the handful of times I rented with them before the switch.

MileTrek Feb 10, 2023 7:43 am


Originally Posted by Clemson (Post 34999982)
FWIW I don't rent cars all that often, but I've done like a half dozen rentals from Avis since they did this partnership and haven't had any issues. I've just skipped the line and go to the car when I land. I usually just book compact or economy cars and have ended up with SUVs or other nicer cars at least half the time. Also never had any issues with Hertz in the handful of times I rented with them before the switch.

Good to know. I've stuck with hertz since I find the "skip the line" benefit very valuable. Is it the same when renting through Avis? I couldn't figure out if you actually get to skip the counter..

kirkwoodj Feb 10, 2023 8:27 am


Originally Posted by MileTrek (Post 35000880)
Good to know. I've stuck with hertz since I find the "skip the line" benefit very valuable. Is it the same when renting through Avis? I couldn't figure out if you actually get to skip the counter..

That's been my problem.

paule123 Feb 10, 2023 11:35 am


Originally Posted by MileTrek (Post 35000880)
Good to know. I've stuck with hertz since I find the "skip the line" benefit very valuable. Is it the same when renting through Avis? I couldn't figure out if you actually get to skip the counter..

Yes, you get to skip the line. I'm preferring Avis over Hertz for minivan rentals at MCO because Avis assigns a specific vehicle in a specific spot which pops up on the Avis app upon landing. Hertz at MCO won't preassign minivans and I had to wait in line at the parking lot counter even though I'm PC. With Avis, I just hopped in the car and showed my DL to the agent at the exit booth, and was waved through very quickly. The Avis QR code express checkout lane that they tout in the app has been closed whenever I've been through.

tarheelnj Feb 10, 2023 12:26 pm

Have been Presidents Club for years. Check the airport you're planning to rent from. The Avis experience differs widely depending on location. At some larger airports, there's a wide selection, consistent upgrades, and a seamless out-and-in the airport experience. Then there are the smaller stations (like GSO) where the Avis and Budget operations are combined and you wait in the same line as everyone else to be handed your keys to whatever car is available.

Clemson Feb 10, 2023 1:28 pm


Originally Posted by tarheelnj (Post 35001610)
Have been Presidents Club for years. Check the airport you're planning to rent from. The Avis experience differs widely depending on location. At some larger airports, there's a wide selection, consistent upgrades, and a seamless out-and-in the airport experience. Then there are the smaller stations (like GSO) where the Avis and Budget operations are combined and you wait in the same line as everyone else to be handed your keys to whatever car is available.

Yeah my one experience in GSO was terrible. I was along for the ride on someone else's booking and when we landed there was only 1 person at the desk, so 1 line, and it took like an hour for them to process like 4 parties of people. Would definitely rather fly into RDU and just rent there even if I had to go to Greensboro.

FlyinHawaiian Feb 10, 2023 2:35 pm

I have an existing Avis account through my company that I never use, but I do have a rental for JNU this summer as Avis was the cheapest I could find. I just went into the website mentioned in the wikipost of this thread and entered my UA and Avis account information and was immediately upgraded to Avis President's Club; it's now showing in my Avis account. Thanks for posting this information; I'd probably have missed this benefit.

asphaltman Feb 10, 2023 7:46 pm

The biggest difference for me in not using Avis is that I really like picking any car at Hertz. Yes, Avis you skip the line, but cars are assigned spots. I like the random of what I’ll get at Hertz. Also FWIW, I was able to status match to National, which also has the pick any car option. I will keep using Hertz as long as I can find a way to keep PC. I’m going to go back through emails and see if I also got that extension.


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