Is United trying to pull one over on me re denying a refund on a Z fare?
I booked 2 tickets in Business from Newark to Delhi, India for November, 2020. One ticket I used miles for and the other I paid over $4000 for. It was a class Z. I thought when I booked it in February 2020 that you could cancel it for $400. The ticket I used miles for could be re-deposited. I called today and they confirmed that I could re-deposit the ticket I used miles for, but told me my only choice on my paid Z fare ticket was to get a travel certificate good for 2 years. I have nothing.in writing to show what I saw when I booked as to cancellation fee but would hope someone more knowledgeable to let me know if UA is trying to film flam me or if that is the rules? If I’m stuck with a travel certificate, does it have to be used for a single flight, or is it like a credit that can be used until the money runs out?
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You might be confusing cancellation w/ a change fee. Normally, a figure of $400 refers to the cost (in new money) to use the full value ($4000+ in your case) of a cancelled or changed int'l itinerary. You don't pay $400 to get your $4000 returned to you in cash, you pay $400 in new money to use the $4000 for another ticket purchase.
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Originally Posted by sgtpepa
(Post 32627451)
...and the other I paid over $4000 for. It was a class Z. I thought when I booked it in February 2020 that you could cancel it for $400....
What you need to do is download the fare rules from united.com. (this should be an option when viewing the itin online) and look in the penalities section (or post them here). (this will reflect the terms of the ticket you purchased). Additionally if you have any connecting flights, their fare rules are important as the most restrictive applies to the entire ticket. However, this is likely a misunderstanding on what cancel means vs refundable -- they are not the same.
Originally Posted by sgtpepa
(Post 32627451)
... If I’m stuck with a travel certificate, does it have to be used for a single flight, or is it like a credit that can be used until the money runs out?
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https://www.united.com/ual/en/us/fly...eptionPolicies
the change waiver should apply to OP's scenario (have to trigger cancel by august 31st)? or wait to see if the deadline extends again, no guarantees. typically nonrefundable tickets (but cancellable), conveted to ETC have to be used within 12 months. it's only 24 months now with the current policy/waiver do note that UA is flying EWR-DEL daily now, so chances of a cancellation/schedule change is low (unless india closes flights again) |
Originally Posted by paperwastage
(Post 32627691)
... or wait to see if the deadline extends again, no guarantees. typically nonrefundable tickets (but cancellable), conveted to ETC have to be used within 12 months. it's only 24 months now with the current policy/waiver ...
But yes the change fee will be waived if done by 31 Aug. |
Originally Posted by sgtpepa
(Post 32627451)
I booked 2 tickets in Business from Newark to Delhi, India for November, 2020. One ticket I used miles for and the other I paid over $4000 for. It was a class Z. I thought when I booked it in February 2020 that you could cancel it for $400. The ticket I used miles for could be re-deposited. I called today and they confirmed that I could re-deposit the ticket I used miles for, but told me my only choice on my paid Z fare ticket was to get a travel certificate good for 2 years. I have nothing.in writing to show what I saw when I booked as to cancellation fee but would hope someone more knowledgeable to let me know if UA is trying to film flam me or if that is the rules? If I’m stuck with a travel certificate, does it have to be used for a single flight, or is it like a credit that can be used until the money runs out?
Originally Posted by WineCountryUA
(Post 32627565)
Yes you can cancel /reschedule for $400 fee but refundable is a different thing. And it would be unusual to have a refundable Z fare.
Originally Posted by WineCountryUA
(Post 32627565)
What you need to do is download the fare rules from united.com. (this should be an option when viewing the itin online) and look in the penalities section (or post them here). (this will reflect the terms of the ticket you purchased).
Originally Posted by WineCountryUA
(Post 32627565)
Additionally if you have any connecting flights, their fare rules are important as the most restrictive applies to the entire ticket.
Originally Posted by paperwastage
(Post 32627691)
https://www.united.com/ual/en/us/fly...eptionPolicies
the change waiver should apply to OP's scenario (have to trigger cancel by august 31st)? OP: I did a quick search for a Z fare for EWR-DEL that would have been current in February 2020. I don't see any with a $400 cancellation or change fee. However, the Z fares that I see are refundable, for a $500 fee, or changeable, for a $450 fee. But the change fee is currently waived -- so, if you were to change this ticket -- say, to EWR-FLL -- the entire difference should be refunded... assuming your fare rules are the same as the ones that I found. That's why it's very important to read them. :) Also, refundable vs. nonrefundable will show up on your original receipt, in the endorsements. A refundable ticket says something like CXLFEE/CHGFEE/REFUNDABLE, whereas a non-refundable fare say something like NONREF/0VALUAFTDPT/CHGFEE (I forget the exact sequences, but they're something like this). What's on your receipt? |
Originally Posted by jsloan
(Post 32627714)
Also, refundable vs. nonrefundable will show up on your original receipt, in the endorsements. A refundable ticket says something like CXLFEE/CHGFEE/REFUNDABLE, whereas a non-refundable fare say something like NONREF/0VALUAFTDPT/CHGFEE (I forget the exact sequences, but they're something like this). What's on your receipt?
Best solution for OP as mentioned is to look at the penalties section of the fare rules for the ticket. UA may be (but isn't required to be) more generous than the fare rules but can't be less generous. |
Originally Posted by lincolnjkc
(Post 32628532)
a fully refundable (no penalty) fare will just be endorsed -/-REFUNDABLE-/- -- but those are something you generally have to go looking for/make a specific effort to book (at least without a corporate contract)
united.com > Advanced Search > Unrestricted fares. There are select markets where fully unrestricted fares are generally not offered - in that case, this search method may not result in fully unrestricted fares. |
Wait until the last minute (or the last day the wavier is valid for) incase the flight gets cancelled. Otherwise, it does not sound like your ticket is refundable (unrestricted)
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Moderator note
In order to add a bit more info as to the OP's concern, I added some detail to the thread title. Ocn Vw 1K, Moderator.
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Originally Posted by eng3
(Post 32628751)
Wait until the last minute (or the last day the wavier is valid for) incase the flight gets cancelled. Otherwise, it does not sound like your ticket is refundable (unrestricted)
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Based on historical fares, I agree - the ticket is almost certainly refundable minus penalty, and full marks for creativity in using the change fee waiver to refund the residual :)
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Originally Posted by findark
(Post 32629059)
Based on historical fares, I agree - the ticket is almost certainly refundable minus penalty, and full marks for creativity in using the change fee waiver to refund the residual :)
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Originally Posted by findark
(Post 32629059)
Based on historical fares, I agree - the ticket is almost certainly refundable minus penalty, and full marks for creativity in using the change fee waiver to refund the residual :)
I currently have three residual credits for $0.40 - $12.82 attached my M+ account for small changes I have made to my flights in the last year. |
Originally Posted by Lori_Q
(Post 32632782)
Are you sure the OP would get the residual as a refund?
Originally Posted by Lori_Q
(Post 32632782)
In my experience, the remaining unused amount goes onto a travel credit.
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