Originally Posted by mnredfox
(Post 31513299)
Correct, space was held/protected and they did not take away my original seats. Had they done that and made a change without asking I would have been upset.
I had a very different experience late last year. I had an F ticket CLE-ORD-SFO with the second flight on a 772. I chose it over the direct CLE-SFO flight because there was significant fare savings. The day before the flight, an agent calls me up and asks if would take the direct flight because the connection was switched to a domestic HD 772 which made the flight massively oversold in F. I said "sure" and they gave me an ETC for the accommodation. Left later, arrived a little earlier, gave up the lie flat. |
Originally Posted by mnredfox
(Post 31513270)
I don’t see how it’s so relevant but since some folks will do it without it, AAA was MCI and BBB was DEN.
Originally Posted by mnredfox
(Post 31513270)
Again, the point isn’t if they tried to help me and themselves at the same time, the issue for me was someone was trying to be dishonest.
Originally Posted by mnredfox
(Post 31513299)
Correct, space was held/protected and they did not take away my original seats. Had they done that and made a change without asking I would have been upset.
Originally Posted by mnredfox
(Post 31513307)
If this is true then should anyone be mad about equipment swaps and you go from Polaris/lie flats to old school F? What if you book an F ticket so you have a flight with a meal and then you’re out on a shorter itin on a CRJ with no F?
Originally Posted by MSPeconomist
(Post 31513508)
If UA does this, regardless of whether the customer is asked to approve the changes or not, would there be any difficulty in getting ORC? Is this viewed as a voluntary or involuntary change or does UA call it IROPs when it's really an oversold flight? AFAIK if one accepts a VDB and is rerouted in a way that results if fewer status miles or segments, one only gets credit for what was actually flown, just as if the ticket had been changed at the passenger's request.
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Originally Posted by mnredfox
(Post 31513270)
I don’t see how it’s so relevant but since some folks will do it without it, AAA was MCI and BBB was DEN.
And first fight they put me on MCI-DEN I couldn’t make as I still had work meetings. And as you're looking for PQS, you may well be down on the deal, max 1 but if they rebooked you into a premium bucket down 0.5. If that's important you can request ORC and get that credited. |
I am still unsure what there is to be upset about here. There was no change to OP's flights, OP was just protected on other flights. It was entirely reasonable to offer the non stop. Why would anyone expect any compensation in this scenario?
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Originally Posted by Gabdawg
(Post 31514133)
I am still unsure what there is to be upset about here. There was no change to OP's flights, OP was just protected on other flights. It was entirely reasonable to offer the non stop. Why would anyone expect any compensation in this scenario?
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Title of thread should be changed, this was a proactive move by UA, not fraud.
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You know what drives me nuts? Are dishonest titles for threads. As anyone who flies a bunch knows. (You’re a 1K?) weather can affect the route you’re on. Not just the airport itself you’re departing from.
There is so much UA bashing. Only maybe to be outdone (by the recent AA bashing) UA ain’t perfect. But come on. Enough is enough. I’m calling this one. 🤨 there are so many what ifs here. Sorry. Don’t see you eye to eye here. |
Originally Posted by usbusinesstraveller
(Post 31513980)
As I mentioned earlier, UA2174 MCI-ORD (10.38am) was canceled due to mx. It was an A320, so there were up to 150 pax that needed to be re-accommodated on available seats on other flights.
A supervisor who noticed that OP was flying MCI-ORD-DEN would definitely have wanted to offer MCI-DEN instead: not to save UA money -- because they wouldn't be VDB'ing anyone due to displaced passengers from an earlier flight -- but just to offer better service for everyone. It's a win-win; OP gets to DEN earlier and UA is able to accommodate one additional passenger from the cancelled flight. |
Originally Posted by JimInOhio
(Post 31513779)
If they didn't take away your original seats then I'm not understanding the "dishonest" part.
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Originally Posted by jsloan
(Post 31513805)
You don't see how it's so relevant? MCI-ORD-DEN is 142% longer than MCI-DEN. You're talking about < 2 hours of travel time vs. > 5 hours. It's entirely reasonable for UA to think they were doing someone a favor by putting them onto the nonstop.
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This thread's title has way more punch than its story.
Judging by the many views and replies, I see now why journalists use such tactics. |
Originally Posted by halls120
(Post 31516436)
Only if the nonstop left at or around the same time as the original flight, and if it didn't, only if it arrived earlier than the ORD connection, and only if they contacted the passenger first.
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Maybe the OP should change the thread title to "I need 120 segments to requalify for 1K and I lost 1 due to UA showing positive customer service and offering me multiple options. I want the segment and compensation!!!" ;) Sorry, but for all the bashing UA gets that may be justified, this seems pretty petty to me IMHO.
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This whole thread is an example of why so many of the people who live on FT are not the target customer group for airlines. Most people who fly simply want to arrive at their destination in the least time and with the fewest complications. This almost always means nonstops over single connections; single connections over double connections, double connections over triple connections, etc. Further it means shortest trip length over longer trip length (e.g., ATL-EWR-BOS over ATL-IAH-BOS). Most customers don't like to run through airports to catch connecting flights, or to change terminals in order to use a nonUA or non*A carrier -- if they have they choice.
Therefore, it is crazy to expect that UA should desist from offering Pax shorter or less complex routings. Most will welcome them. And if you are the one who is on a MR and wants more distance and more segments, simply decline these offers. Don't equate them with anti-customer intentions. |
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