All electronics turned off for SIN-SFO flight - comments from multiple onboard FTers
Mar 21, 2019, 4:51 pm
#46
Join Date: Nov 2014
Location: USA
Programs: UA Gold, Marriott Gold
Posts: 1,195
$150 is absolutely too low. Even $500 seems low to me.
As a comparison point, on my recent FRA-SFO flight, I was in PE and one of the oxygen mask panels came down during take off. The crew could not re-stow the masks. Passengers sitting under those masks for the flight were offered $200 vouchers on the spot. They were not really impacted in any way other than they had something dangling over their heads.
IMO, this electrical issue is a much bigger deal...
As a comparison point, on my recent FRA-SFO flight, I was in PE and one of the oxygen mask panels came down during take off. The crew could not re-stow the masks. Passengers sitting under those masks for the flight were offered $200 vouchers on the spot. They were not really impacted in any way other than they had something dangling over their heads.
IMO, this electrical issue is a much bigger deal...
i have gotten more for a broken seat. Once it was $1,000 in vouchers for IAD to MUC for a C seat that was stuck between vertical and horizontal that was, in fact, worse than a Y seat. FA couldn’t move it even for landing. Plane was full so no other seat available. The most miserable flight I ever had and most sleepless overnight one.
EDIT: Apparently misread/misremembered the other 2 accounts so correcting the numbers above and slightly changing my position. Changed indicated in strikeouts and in red.
Last edited by ExplorerWannabe; Mar 22, 2019 at 9:26 am Reason: Error
Mar 21, 2019, 6:06 pm
#47
Join Date: Dec 2012
Location: IAH, SGN, BKK
Programs: UA 1K
Posts: 396
I have had quite a few TPAC flights with various 'outages' similar those others have reported. I've always accepted whatever compensation was offered.
While I do like watching a movie or such, I'm usually satisfied if the FAs just keep my wine topped off. I can sit, drink, & ponder for half a day easily enough.
While I do like watching a movie or such, I'm usually satisfied if the FAs just keep my wine topped off. I can sit, drink, & ponder for half a day easily enough.
Mar 21, 2019, 6:42 pm
#48
Join Date: Jul 2008
Location: LAS ORD
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$150 is pathetic for no IFE, no power, inop seats in J. I'd definitely expect $500+.
I believe you've misread this - it was stated by two FT'ers that the power was not turned off until 3 hours into flight. Presumably, there was no power for the remainder of the flight (e.g., KCRYSTAL's statement of flat seat, no power, etc. for 11 hours).
I believe you've misread this - it was stated by two FT'ers that the power was not turned off until 3 hours into flight. Presumably, there was no power for the remainder of the flight (e.g., KCRYSTAL's statement of flat seat, no power, etc. for 11 hours).
Mar 21, 2019, 6:56 pm
#49
Join Date: Sep 2013
Posts: 73
$150 is pathetic for no IFE, no power, inop seats in J. I'd definitely expect $500+.
I believe you've misread this - it was stated by two FT'ers that the power was not turned off until 3 hours into flight. Presumably, there was no power for the remainder of the flight (e.g., KCRYSTAL's statement of flat seat, no power, etc. for 11 hours).
I believe you've misread this - it was stated by two FT'ers that the power was not turned off until 3 hours into flight. Presumably, there was no power for the remainder of the flight (e.g., KCRYSTAL's statement of flat seat, no power, etc. for 11 hours).
Mar 21, 2019, 7:14 pm
#50
Suspended
Join Date: Feb 2019
Location: Buffalo, but live from suitcase
Programs: Delta, AA, Marriott
Posts: 240
So the option the pilot had was to land somewhere when the power went out and to wait for another plane to replace the first so that you could have "what you paid for" and that might have taken a day or two ---- or he could do what he did and fly you to point B and land you safe and on-time. Had he done the first, you could not have complained about compensation, but for the second you can?
Mar 21, 2019, 7:23 pm
#51
Join Date: Dec 2012
Location: YEG
Posts: 269
the airline with hard landings, and taxiway near-landings?
Mar 21, 2019, 8:06 pm
#52
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Join Date: Oct 2014
Posts: 10,904
So the option the pilot had was to land somewhere when the power went out and to wait for another plane to replace the first so that you could have "what you paid for" and that might have taken a day or two ---- or he could do what he did and fly you to point B and land you safe and on-time. Had he done the first, you could not have complained about compensation, but for the second you can?
Since they delivered on the "safe and on time" part but not the "comfort" part, I'd say that fair compensation is the fare difference between business and economy for that flight. That's in the $2000-$3500 range.
Mar 21, 2019, 8:10 pm
#53
Join Date: Feb 2017
Location: Houston
Programs: UA 1K and Million Miler, *A Gold, Marriott Bonvoy Lifetime Titanium, Hertz Five Star,
Posts: 1,301
So everyone here is saying that they can’t cross an ocean without IFE? Yes it is inconvenient but I don’t think it is worth more than $150 on ANY ticket price. What is next? Asking for comp when you don’t get TSA precheck?
Mar 21, 2019, 8:16 pm
#54
FlyerTalk Evangelist
Join Date: Oct 2014
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If I pay several thousands of dollars extra for something and it doesn't work, I want my several thousand dollars back.
Mar 21, 2019, 8:32 pm
#55
Join Date: Jun 2005
Location: Bloomfield, NJ
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Posts: 974
I received 175 just for having no internet FRA SFO, and approx. the same for having no ability to charge my computer EWR KEF this year as well.
What was offered, IMO, for this, was a joke.
What was offered, IMO, for this, was a joke.
Mar 21, 2019, 9:05 pm
#56
Join Date: Feb 2017
Location: Houston
Programs: UA 1K and Million Miler, *A Gold, Marriott Bonvoy Lifetime Titanium, Hertz Five Star,
Posts: 1,301
I'd say the the real problem is that the seat doesn't move, making it essentially broken. That is the main difference between business and economy.
If I pay several thousands of dollars extra for something and it doesn't work, I want my several thousand dollars back.
If I pay several thousands of dollars extra for something and it doesn't work, I want my several thousand dollars back.
Mar 22, 2019, 5:46 am
#57
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Location: Buffalo, but live from suitcase
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The point is that people paid for something and the airline didn't deliver. The economy fare gets you there safely and on time. The business class fare adds comfort to that.
Since they delivered on the "safe and on time" part but not the "comfort" part, I'd say that fair compensation is the fare difference between business and economy for that flight. That's in the $2000-$3500 range.
Since they delivered on the "safe and on time" part but not the "comfort" part, I'd say that fair compensation is the fare difference between business and economy for that flight. That's in the $2000-$3500 range.
Mar 22, 2019, 5:50 am
#58
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https://www.cbc.ca/news/canada/tired...dive-1.1139316
Mar 22, 2019, 6:46 am
#59
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Also, you should get that mad cow disease checked.
Mar 22, 2019, 8:41 am
#60
Join Date: Oct 2009
Programs: All of them, UA-Plat, 1MM*G
Posts: 881
It's not a matter of fault. It's a matter of getting what you paid for. You pay thousands more for a J seat over a Y seat. If the J seat is defective, you haven't gotten it -- and shouldn't owe the premium paid for it. Let's say you go into a restaurant and order a Waygu steak, but the restaurant is out of Waygu and steak you get served is just a regular sirloin. Both provide similar nourishment (i.e., get you from point A to B safely). But do you pay for the Waygu that you ordered? Or do you ask for the bill to be adjusted to reflect the price for the sirloin that you were served?