United cancelled confirmed, Issued, and fully paid ticket
Sep 26, 2018, 10:00 am
#1
Used to be guidogh
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Join Date: Aug 2012
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United cancelled confirmed, Issued, and fully paid ticket
Ok here is the deal.
Bought A ticket from Europe to USA via OTA all on united metal also marketed by United and received my 016 e-ticket.
The price is normal, so not extremely low.
United cancelled my ticket and said they are entitled to do that within 24-hours without giving a reason. Although they said it was because they shouldnt have sold these combination of flights. ( strange because its just a regular flight with one stop in the USA with destination in the USA.
My question is, can they just do this after they took my money, and issued me my E-ticket?
Bought A ticket from Europe to USA via OTA all on united metal also marketed by United and received my 016 e-ticket.
The price is normal, so not extremely low.
United cancelled my ticket and said they are entitled to do that within 24-hours without giving a reason. Although they said it was because they shouldnt have sold these combination of flights. ( strange because its just a regular flight with one stop in the USA with destination in the USA.
My question is, can they just do this after they took my money, and issued me my E-ticket?
Sep 26, 2018, 10:16 am
#2
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
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contact the DOT. File a complaint. With a 016 ticket issued and touching the US this is US DOT territory. They will resolve this for you quickly. Better to name United than the OTA IMO, especially if you have communication from UA indicating they feel they can cancel issued tickets with no explanation ... I am sure the DOT wants to know about this.
Sep 26, 2018, 10:51 am
#5
Join Date: Dec 2012
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Is this the BRU-IAD IAH-SCL? https://www.flyertalk.com/forum/30161670-post1064.html All on one ticket as an OJ? Maybe the problem lies there? As above, the routing would help.
Sep 26, 2018, 12:11 pm
#7
Join Date: Mar 2018
Programs: UA 1K, AA EXP. Hilton Diamond
Posts: 1,137
Negative reviews about schipholtickets.nl abound. Lots of complaints of scams and so forth. UA was likely correct to cancel. EUR 310 for that itinerary is absurdly unbelievable in this day and age.
Sep 26, 2018, 12:15 pm
#9
Used to be guidogh
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It is not. Right now Virgin has a promo flying you for 250 from BRU to Westcoast
AA is having promos flying you from several Euro cities to basically everywhere in the usa for 250 euro..
310 is for sure not an error fare or anything. They are also not debating that.
AA is having promos flying you from several Euro cities to basically everywhere in the usa for 250 euro..
310 is for sure not an error fare or anything. They are also not debating that.
Sep 26, 2018, 12:27 pm
#11
Used to be guidogh
Original Poster
Join Date: Aug 2012
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Posts: 364
How is that?
Virgin: BRU-LHR-LAX-LHR-BRU
AA: FRA-PHL-LAS-PHL-FRA
mine:
United: BRU-IAD-LAS-DEN-LHR-BRU
Destination area the same departure the same
Virgin: BRU-LHR-LAX-LHR-BRU
AA: FRA-PHL-LAS-PHL-FRA
mine:
United: BRU-IAD-LAS-DEN-LHR-BRU
Destination area the same departure the same
Sep 26, 2018, 12:37 pm
#12
Join Date: Jul 2007
Location: San Francisco/Sydney
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Posts: 8,164
Sep 26, 2018, 12:50 pm
#15
Join Date: Jan 2016
Posts: 622
I can't get UA to price LAX-DEN-LHR-BRU as a single trip with two stops.
FWIW, I do see BRU-LHR-LAX-LHR-BRU for <$400 USD, so I'm not surprised you could get a 310 euro fare.