Refund for ground transportation after misconnect?
 

My girlfriend was flying XXX-SFO-STS yesterday evening. Due to a long mechanical delay on the first flight, she ended up misconnecting to the last STS flight of the day. UA offered her a hotel near SFO and a confirmed seat on the first STS flight this morning which wasn't until almost 11am. Considering SFO-STS is United's shortest flight, she opted to take Uber to her destination and cancel the rebooked segment.

We've already requested a refund for the unused segment, but we also requested a refund of the $120 Uber fare as well. Anyone have any experiences with UA refunding ground transportation costs in situations like this? We did mention this was in lieu of a hotel stay which they offered and just about every hotel near SFO would be more than the Uber fare.

Any input would be appreciated!

Generally either/or for reimbursement and refund, but as goodwill you may get both. If you've already written, not much to do now.

UA will sometimes issue taxi vouchers which you then use as payment. Very unlikely it will reimburse after-the-fact unless OP had an agreement from UA to do so and it is in the PNR notes.

This does strike me as a rather easy travel insurance claim, although most insurance would reduce the reimbursement by any refund for the ticket (which, depending on where "XXX" is, might be a little or a lot).

Unless "XXX" is code for Area 51, it would be helpful to know where that is and the fare breakdown. People here can then provide the likely refund.

One or the other -- but not both -- likely not the full amount for the expensive Uber. There maybe some delay goodwill offer.

BTW, for the future, Uber is a poor choice to get to STS. There is a regular 4-stop (San Rafael, Petaluma, Santa Rosa fairgrounds, STS) nearly hourly Airport Express bus service for $36. In the evening buses every 90 minutes (9:30PM, 11PM, 12:30PM-- well after the last STS flight 10:50PM) -- years ago UA had an agreement with the bus service

If the OP missed the last flight of the night (22:50), the only Express option would be the 00:30. It's likely the OP got in later than that, or else didn't want to wait for it.

all the times i have misconnected in DEN, i have never been given a taxi/shuttle voucher to COS....i have been fairly lucky to get a involuntary refund on the den-cos leg that it sometimes offsets the cost of a oneway car or uber.