Oscar and UA trashed by WSJ readers (UA refused to join AA and DL CEOs for article)
#46
FlyerTalk Evangelist
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Back on thread. Yes, if Oscar and/or the other two would take either a transcon or international in a middle Y seat for 5 to 10 hours sitting between just 2 regular sized people much less anyone with real shoulders. That would be entertaining.
David
#47
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
That would be even more of PR stunt than the original WSJ article. Even if they sat in the back of the plane for 10+ hours - what would you expect them to say? I'm fairly sure they wouldn't go - wow, that was really uncomfortable - we are immediately removing seats!!!! No, they would say - I feel great, but I would urge anyone who desires more legroom and space to upgrade to our premium seating.
#48
Join Date: Aug 2008
Location: SF Bay Area
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Yeah. A lot of people deride WN's open seating, but it's the only airline I know of where an elite (A List) is pretty much guaranteed a window or aisle 100% of the time as long as they are at the gate when boarding starts (absent a massive gaggle of A-listers on a given flight). It can be a big advantage for people that book late.
#49
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,656
Yeah. A lot of people deride WN's open seating, but it's the only airline I know of where an elite (A List) is pretty much guaranteed a window or aisle 100% of the time as long as they are at the gate when boarding starts (absent a massive gaggle of A-listers on a given flight). It can be a big advantage for people that book late.
#50
Join Date: Jan 2017
Location: PHX, ICN
Programs: OZ Diamond Plus, Marriott Gold
Posts: 502
It only takes 25,000 miles flown and $3,000 of fares to get to Premier. And the mileage requirement is waived if you fly enough qualifying segments. Just about any business traveler can get there. Flying bi-weekly will get you at least up to Gold actually.
And even with Silver, you get E+, boarding group 2 (so you never have to check a carryon), and separate check in and security for that amount of loyalty. And every once in awhile even an upgrade to F.
Plus the hub and spoke system gives a legacy carrier far more and usually more convenient connections.
I don't doubt some business travelers fly WN. But the claim that it is superior for a typical business traveler, even one flying mid-range flights, seems quite wrong to me.
And even with Silver, you get E+, boarding group 2 (so you never have to check a carryon), and separate check in and security for that amount of loyalty. And every once in awhile even an upgrade to F.
Plus the hub and spoke system gives a legacy carrier far more and usually more convenient connections.
I don't doubt some business travelers fly WN. But the claim that it is superior for a typical business traveler, even one flying mid-range flights, seems quite wrong to me.
As for UA's CEO ditching this, I agree with the sentiment that it would provide no real upside. If he goes like Delta and UA, he gets lambasted for faking it for a 15 minute photo op instead of a long haul flight, plus he might say something he regrets. If he skips it, everyone forgets in the next 2 days or so. It's not like AA or Delta are suddenly going to get a lot of long-term press from this one story and photo.
#51
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The entire article is all about inflammatory.
1. The detail of the interview is unknown. However, Oscar's heart condition is well-known. FWIW - his condition can be the reason of the refusal.
2. Even Oscar refused, SMI/J has traveled in E+ before.
3. If WSJ is serious about the tight seats? Go after AC like CBC.
1. The detail of the interview is unknown. However, Oscar's heart condition is well-known. FWIW - his condition can be the reason of the refusal.
2. Even Oscar refused, SMI/J has traveled in E+ before.
3. If WSJ is serious about the tight seats? Go after AC like CBC.
#52
Join Date: Aug 2008
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Posts: 1,481
While this is no question an error given that both of his major competitors participated, and creates another "kick United" opportunity, ultimately he was probably smart on this one. The American public has proven surprisingly resilient to discomfort, insult and even injury when it comes to the airline industry. Of all the things that are keeping United down, this one doesn't seem like it's going to make much of an actual blip on radar.... *sigh* As much as I do wish something would.
(Disclosure: As a journalist, I'm always in favor of companies answering journalist questions.)
#53
Join Date: Nov 2007
Location: Colorado
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Posts: 5,656
Not uncommon for companies to have a policy of not speaking to the press, unless under a controlled environment. No matter what positive things a company may have, the press rarely tells the whole story for the quick and cute 15 second video clip. Find me a reporter that tells the whole story and I'll find you the winning lotto numbers.
#54
Join Date: Nov 2014
Location: USA
Programs: UA Gold, Marriott Gold
Posts: 1,195
Except I don't think it's much of a screwup. Who but FT even remembers this article now? If Oscar had participated, the photo would be around to recirculate and the media would have twisted his words to tell whatever story they wanted anyway. Speaking as a reader who remembers when journalism was really journalism versus the out-and-out chicanery that passes for journalism today, I don't see any upside to participating in "journalist" interviews today.
#55
Join Date: Feb 2008
Programs: 6 year GS, now 2MM Jeff-ugee, *wood LTPlt, SkyPeso PLT
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UA's fleet
77w/772 - 19.4"/seat (currently 91, 1 to come, width is for 77w and ongoing retrofits)
787 - 19.8"/seat (currently 37, 18 to come)
763/4- 21.2"/seat (currently 51, 3 to come
DL's fleet (currently)
763/4 - 21.2"/seat (currently 77)
A330/330neo - 20.8"/seat (currently 42, 25 on order)
B772 - 21.3"/seat (currently 18)
A350 - 20.3" seat (currently 11, 14 in delivery)
Mothers/brothers are usually ok with WN, but for any women who is reasonably attractive and under 50 without some guy/etc as a blocker the lack of assigned seating is a killer. If you wonder why there are rarely any "single" attractive women on WN, its because some perve makes a be-line sit next to them. Real turn off for some....
#57
Join Date: Sep 2015
Location: Houston, TX, USA
Posts: 1
The reason we put up with all that you mentioned is that there are no real alternatives. No real high-speed train service in the US means you either use the airlines, take a bus, or drive yourself. I will note that SWA has killed high speed rail initiatives in Texas at least twice. Politicians are bought, and the developers of these initiatives go find a more welcoming environment.
#58
Join Date: Feb 2002
Location: NYC: UA 1K, DL Platinum, AAirpass, Avis PC
Posts: 4,599
I'm glad the article tried to pry on seat comfort but for me the biggest issue with coach seat comfort these days is the poor padding in seats installed the last 10 years on all the airlines. That sore feeling you get after a couple hours. Extra width or legroom doesn't do anything to help that.
#59
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 4,998
Except I don't think it's much of a screwup. Who but FT even remembers this article now? If Oscar had participated, the photo would be around to recirculate and the media would have twisted his words to tell whatever story they wanted anyway. Speaking as a reader who remembers when journalism was really journalism versus the out-and-out chicanery that passes for journalism today, I don't see any upside to participating in "journalist" interviews today.
A reporter from the New York Times approached me recently wanting an in depth interview about a current Federal case. They were so cheery and friendly as they introduced themselves and massaged my ego with complimentary statements. You wouldn't believe the transformation when I said, "I am sorry, but I don't talk to the media." The rage and indignation was over the top, demanding to know why. I told them that I had been misquoted in the past and had no intention of ever being misquoted again.
Last edited by zombietooth; Jul 27, 2018 at 8:29 am
#60
Join Date: Feb 2013
Location: STL
Programs: Bonvoy Titanium, UA Silver, AA Gold
Posts: 144
It only takes 25,000 miles flown and $3,000 of fares to get to Premier. And the mileage requirement is waived if you fly enough qualifying segments. Just about any business traveler can get there. Flying bi-weekly will get you at least up to Gold actually.
And even with Silver, you get E+, boarding group 2 (so you never have to check a carryon), and separate check in and security for that amount of loyalty. And every once in awhile even an upgrade to F.
Plus the hub and spoke system gives a legacy carrier far more and usually more convenient connections.
I don't doubt some business travelers fly WN. But the claim that it is superior for a typical business traveler, even one flying mid-range flights, seems quite wrong to me.
And even with Silver, you get E+, boarding group 2 (so you never have to check a carryon), and separate check in and security for that amount of loyalty. And every once in awhile even an upgrade to F.
Plus the hub and spoke system gives a legacy carrier far more and usually more convenient connections.
I don't doubt some business travelers fly WN. But the claim that it is superior for a typical business traveler, even one flying mid-range flights, seems quite wrong to me.
If you don't live near a hub, Southwest is a winner hands down - even without status - if only for the simple fact that it offers more direct flights from any non-hub than any hub-spoke airline. If you're flying mid-market to mid-market with a hub-spoke, you're probably *more* likely to find yourself with 2 connections and a higher price to boot.