itsMoe

Sorry, that was LAX-DFW, my bad.

Leemo

I'm curious as calling in only gets to agents and rarely ever truly escalated up to executives. What really gets their attention are emails and written correspondence, with copies sent to the CEO and much of the operation executives 2 levels down. If someone had email addresses for many of these execs and an address to send personal experience letters as a customer to share your thoughts, I'm just saying.....

Kacee

Seem?

kmersh

Admittedly, I do not understand UNITED's thinking with the First Class Soft Product Downgrades in general, I would imagine that Premium Cabins is where you want to spend your limited resources as that is where your most profitable customers will be sitting, either because they paid for the seat in some way or due to their status (which now has a dollar requirement) they received an upgrade.

Economy has been a race to the bottom for some time now, this race has driven me entirely to the mindset that when I fly domestically, it is First Class and if it is too expensive than I simply do not go.

I admit I am a physician and thus my business acumen is poor, but I honestly do not understand the noticeable cost cutting in Premium cabins, even Polaris.

Salt and Pepper packets vs. Shakers, fine whatever it really is not that big of a deal, but snacks as opposed to meals on flights that used to serve full meals, yeah that just does not add up in my brain.

dcsnowwake

I'd rather save money and book economy and get my free drink and hamburger in the back on most of these legs now. That is sad!

CHOPCHOP767

While by no means or a substitute for a proper meal onboard, I've found that the catering in the UCs has improved significantly. There's still the cheese cubes, but you can usually put together a decent salad with the bean mixes, dressing, and vegetables, and the soups are also pretty decent. At ORD, I've seen pasta and beef stew, and last night in BOS, there was even cured meats, which were very popular... I added it to the salad I made for myself.



Again, I realize that not everyone has a membership and I myself can't always make time to stop by before departure, but I've found this to be an "enhancement" that I actually "like".

elbejt2

It this page no longer accurate?

North America premium cabin dining

3 hrs. to 3 hrs. 59 min.
Scheduled departure time Meal service details
5 a.m. to 8 p.m. A full meal service with two entree choices
8:01 p.m. to 4:59 a.m. Refreshments, which include a selection of premium snacks and fresh fruit

on the website, the ORD-FLL Departing 11:25 am Chicago, IL, US (ORD - O'Hare)Arriving 3:27 pm 3h 2m

is showing as a snack. any thoughts on which is wrong?

findark

Yes, they use flight distance ("canonical block time" for the route) rather than the block time for a specific flight. You're falling in the lower Snack block.

spin88

Your mind set is wrong. This is United, the K-Mart of Airlines. Why would you expect to get lunch in First Class on a flight of over three hours that leaves at 11:25 am? Why would UA give you a real meal when they can save $5 by not feeding you. Think "big front seat" = UA and all will be well.

elbejt2

I can appreciate this perspective. It's amazing that AA lets me chose my meal ahead of flying and UAL wants to get unreasonably chintzy.

bocastephen

So anything scheduled under 3 hours is now a snack regardless of time of day?

cfischer

4 p.m. to 8 p.m.A full meal service with two entree choices

Halo117

i hope this is not true....guess more BoB requests if true. What worries me is that instead of improving the catering to previous levels, they may just stop allowing BoB in F.

bocastephen

What about 5AM to 4PM? No more breakfast or lunch service of any kind under 3hrs?

SFO 1K