United Domestic First Meal Service Reduction
May 14, 2018, 12:32 pm
#121
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May 14, 2018, 3:01 pm
#122
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May 14, 2018, 8:15 pm
#123
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Sprit has other risks the big seat won't cover - I would look at two coach seats on UA (book an EXTRASEAT) and your free GS/1K cold or hot snack food in Y and consider *that* as the upgrade. On the plus side, if they keep cutting and people stop paying for F, it will give us back some seats for upgrades - unless they prefer to sell them to Kettles for $10
May 14, 2018, 9:27 pm
#124
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I wish there were better options out of SFO, but I'm often stuck on UA and they know it.
This was the meal I was served the other day ATL->SFO -- a sad looking burger with nothing on it. I feel the $8 economy buy-on-board would have been much better (which makes me feel like a fool for buying in the First cabin to begin with).
This was the meal I was served the other day ATL->SFO -- a sad looking burger with nothing on it. I feel the $8 economy buy-on-board would have been much better (which makes me feel like a fool for buying in the First cabin to begin with).
May 14, 2018, 10:01 pm
#125
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To those stubbornly saying there haven't been cuts in p.s. service, I respectfully disagree. I flew EWR-LAX two days ago and the meal choice was the burger or a cold chicken salad. I got the burger; the person sitting next to me got the salad. While the burger was tasty, it looked pretty much like the picture above which hardly screams "luxury", "first class", or "premium". The salad was simply pathetic. Later there was a basket brought by with apples, oranges, and raisins. And shortly before landing we were offered a warm cranberry orange muffin (that was tasty).
The condition of the plane was tired and nasty. They forgot to load any headsets for economy; the purser was frantically trying to resolve this but the gate agent told her that operations said "do the best you can; get that plane out of here" (I had a front row seat to the entire interaction). That same gate agent then left and closed the boarding door; his colleague came screaming down the aisle to open the door as she didn't want a complimentary trip to Los Angeles. Once we got to Los Angeles, we had a gate (shockingly), but it took over 20 minutes for the driver to get the jetbridge to the aircraft--even the FAs were shocked at the incompetence. The whole thing came across more like Keystone Kops than a top-tier airline running at its best.
The condition of the plane was tired and nasty. They forgot to load any headsets for economy; the purser was frantically trying to resolve this but the gate agent told her that operations said "do the best you can; get that plane out of here" (I had a front row seat to the entire interaction). That same gate agent then left and closed the boarding door; his colleague came screaming down the aisle to open the door as she didn't want a complimentary trip to Los Angeles. Once we got to Los Angeles, we had a gate (shockingly), but it took over 20 minutes for the driver to get the jetbridge to the aircraft--even the FAs were shocked at the incompetence. The whole thing came across more like Keystone Kops than a top-tier airline running at its best.
May 14, 2018, 10:06 pm
#126
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To those stubbornly saying there haven't been cuts in p.s. service, I respectfully disagree. I flew EWR-LAX two days ago and the meal choice was the burger or a cold chicken salad. I got the burger; the person sitting next to me got the salad. While the burger was tasty, it looked pretty much like the picture above which hardly screams "luxury", "first class", or "premium". The salad was simply pathetic. Later there was a basket brought by with apples, oranges, and raisins. And shortly before landing we were offered a warm cranberry orange muffin (that was tasty).
The condition of the plane was tired and nasty. They forgot to load any headsets for economy; the purser was frantically trying to resolve this but the gate agent told her that operations said "do the best you can; get that plane out of here" (I had a front row seat to the entire interaction). That same gate agent then left and closed the boarding door; his colleague came screaming down the aisle to open the door as she didn't want a complimentary trip to Los Angeles. Once we got to Los Angeles, we had a gate (shockingly), but it took over 20 minutes for the driver to get the jetbridge to the aircraft--even the FAs were shocked at the incompetence. The whole thing came across more like Keystone Kops than a top-tier airline running at its best.
The condition of the plane was tired and nasty. They forgot to load any headsets for economy; the purser was frantically trying to resolve this but the gate agent told her that operations said "do the best you can; get that plane out of here" (I had a front row seat to the entire interaction). That same gate agent then left and closed the boarding door; his colleague came screaming down the aisle to open the door as she didn't want a complimentary trip to Los Angeles. Once we got to Los Angeles, we had a gate (shockingly), but it took over 20 minutes for the driver to get the jetbridge to the aircraft--even the FAs were shocked at the incompetence. The whole thing came across more like Keystone Kops than a top-tier airline running at its best.
May 14, 2018, 10:55 pm
#127
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To those stubbornly saying there haven't been cuts in p.s. service, I respectfully disagree. I flew EWR-LAX two days ago and the meal choice was the burger or a cold chicken salad. I got the burger; the person sitting next to me got the salad. While the burger was tasty, it looked pretty much like the picture above which hardly screams "luxury", "first class", or "premium". The salad was simply pathetic. Later there was a basket brought by with apples, oranges, and raisins. And shortly before landing we were offered a warm cranberry orange muffin (that was tasty).
The condition of the plane was tired and nasty. They forgot to load any headsets for economy; the purser was frantically trying to resolve this but the gate agent told her that operations said "do the best you can; get that plane out of here" (I had a front row seat to the entire interaction). That same gate agent then left and closed the boarding door; his colleague came screaming down the aisle to open the door as she didn't want a complimentary trip to Los Angeles. Once we got to Los Angeles, we had a gate (shockingly), but it took over 20 minutes for the driver to get the jetbridge to the aircraft--even the FAs were shocked at the incompetence. The whole thing came across more like Keystone Kops than a top-tier airline running at its best.
The condition of the plane was tired and nasty. They forgot to load any headsets for economy; the purser was frantically trying to resolve this but the gate agent told her that operations said "do the best you can; get that plane out of here" (I had a front row seat to the entire interaction). That same gate agent then left and closed the boarding door; his colleague came screaming down the aisle to open the door as she didn't want a complimentary trip to Los Angeles. Once we got to Los Angeles, we had a gate (shockingly), but it took over 20 minutes for the driver to get the jetbridge to the aircraft--even the FAs were shocked at the incompetence. The whole thing came across more like Keystone Kops than a top-tier airline running at its best.
May 14, 2018, 10:55 pm
#128
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To those stubbornly saying there haven't been cuts in p.s. service, I respectfully disagree. I flew EWR-LAX two days ago and the meal choice was the burger or a cold chicken salad. I got the burger; the person sitting next to me got the salad. While the burger was tasty, it looked pretty much like the picture above which hardly screams "luxury", "first class", or "premium". The salad was simply pathetic. Later there was a basket brought by with apples, oranges, and raisins. And shortly before landing we were offered a warm cranberry orange muffin (that was tasty).
May 15, 2018, 6:37 am
#129
Join Date: May 2018
Posts: 2
No Meal Consistency on United in First. Shame on United
i was just on a flight last week from Iah to Las. Scheduled for 3 hours. Take off at 12:30pm. Scheduled a “lunch” flight on website, received the snack. Complained and received a $125 voucher. No excuse except they would let their food service team know. It seems that UA is sacrificing customer service and experience to save a few $$$. Sometimes you want to relax and have the meal. Happening more often than not on UA lately. All I can say is file a complaint.
May 15, 2018, 6:46 am
#130
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Departures before 9pm still have the full service.
May 15, 2018, 1:19 pm
#131
Join Date: Feb 2014
Posts: 397
Cheese sampler or small salad as lunch in domestic F?
A couple days ago I was flying in domestic F around noon, SNA-IAH. The app and website both stated under Flight Status - Amenities that lunch would be served in F.
When the FA came around to ask for our choice, the only two options - which she described as "snacks" - were a small cheese sampler or a small pasta salad.
Is this the new normal, or did catering have an off day?
When the FA came around to ask for our choice, the only two options - which she described as "snacks" - were a small cheese sampler or a small pasta salad.
Is this the new normal, or did catering have an off day?
Last edited by WineCountryUA; May 15, 2018 at 1:21 pm Reason: merged into exisiting thread
May 15, 2018, 4:53 pm
#133
Join Date: Nov 2014
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I get it, consumers decided they want to pay bus-type fares so UA is delivering a bus-type experience. That suggests a transition to budget-style airline runs with a limited front cabin with extra room that becomes available only to passengers with status or willing to pay for the increased level of comfort -- but it won't be what we used to think of as first- or even business-class and it won't be worth the premium UA wants to charge for it.
May 15, 2018, 8:10 pm
#134
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"Stubborn" or not, that's been the standard premium transcon J service for 9pm departures (and later) for some time, including redeyes. No significant changes to that service (besides Ghirardelli candy) were implemented there post-May 1. This is verifiable fact, but again, prepare for cutbacks.
Departures before 9pm still have the full service.
Departures before 9pm still have the full service.
May 15, 2018, 8:15 pm
#135
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And, contrary to some miscaters on PS, I find the snack options on regular UA F (Asian beef salad and chicken hummus especially) to taste fine. I just lament the portion size. Honestly, I’m not asking for Cheesecake Factory but I’m also not looking for Lean Cuisines.