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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   United Airlines | MileagePlus (https://www.flyertalk.com/forum/united-airlines-mileageplus-681/)
-   -   Oct 13, 2016 UA Master computer down? (https://www.flyertalk.com/forum/united-airlines-mileageplus/1796367-oct-13-2016-ua-master-computer-down.html)

docbert Oct 14, 2016 12:01 am
Website is slow to load, and attempting to do anything of substance fails in one way or another (login, checkin, etc)

gokeeper Oct 14, 2016 12:01 am
23:00 update, the FA said we are free to deplane but the problem is not just UA but *all* airlines flight are unable to departure, is this for real?

blueman2 Oct 14, 2016 12:04 am
Yet not a word from UA anywhere? Not on twitter, not on FB.....

IAH-OIL-TRASH Oct 14, 2016 12:07 am
Originally Posted by gokeeper (Post 27344266)
23:00 update, the FA said we are free to deplane but the problem is not just UA but *all* airlines flight are unable to departure, is this for real?
No similar discussion at DL or AA boards

gokeeper Oct 14, 2016 12:11 am
Originally Posted by IAH-OIL-TRASH (Post 27344272)
No similar discussion at DL or AA boards
Good to know, I am thinking of book a AA flight after mid night, do you guys think UA will reimburse the cost? I am scheduled to arrive at YYZ Friday morning and have another AC flight out of YYZ Friday evening..

dordal Oct 14, 2016 12:15 am
Originally Posted by gokeeper (Post 27344287)
Good to know, I am thinking of book a AA flight after mid night, do you guys think UA will reimburse the cost? I am scheduled to arrive at YYZ Friday morning and have another AC flight out of YYZ Friday evening..
Definitely this is only UA, not AA etc.

They might reimburse, but I would not count on it. If you got your ticket endorsed they would, but if you just go buy on your own you might be in for a fight. They'll def give you a refund though, so if cost of AA flight is similar to what you paid UA, you'll be fine.

BThumme Oct 14, 2016 12:17 am
Originally Posted by dordal (Post 27344296)
Definitely this is only UA, not AA etc.

They might reimburse, but I would not count on it. If you got your ticket endorsed they would, but if you just go buy on your own you might be in for a fight. They'll def give you a refund though, so if cost of AA flight is similar to what you paid UA, you'll be fine.
I can't seem to access AA; it was giving me the same error trying to access UA (Gateway timeout/proxy error). Weird.

Kacee Oct 14, 2016 12:20 am
Originally Posted by dordal (Post 27344296)
Definitely this is only UA, not AA etc.
Yeah, DL and AA websites work just fine. UA . . . nothing.

BThumme Oct 14, 2016 12:23 am
Originally Posted by Kacee (Post 27344307)
Yeah, DL and AA websites work just fine. UA . . . nothing.
I can access AA.com, but cannot get to any of my reservations, either via direct link (which I have bookmarked) or through logging in and waiting for it so show my reservations.

"This feature is temporarily unavailable. We apologize for this inconvenience. Please try again later."

Could just be coincidence.

travelexpert Oct 14, 2016 12:30 am
Originally Posted by Kacee (Post 27344307)
Yeah, DL and AA websites work just fine. UA . . . nothing.
Ditto for me.

docbert Oct 14, 2016 12:31 am
Website is back!

No problems logging in or even doing an SDC/Checkin - although the latter was a little slow.

Edit: spoke to soon. Went back to the homepage and had been logged out, and now I can't login again.

califcoast Oct 14, 2016 12:40 am
Originally Posted by docbert (Post 27344336)
Website is back!

No problems logging in or even doing an SDC/Checkin - although the latter was a little slow
Very slow, but still up for me - and here I was thinking it shut down to complete the herculean task of finally posting my upgraded LH segments after the requisite month waiting period...unfortunately not! Sigh...guess I need to call..tomorrow.

gokeeper Oct 14, 2016 12:40 am
23:40 update, 1k line back online, agent said system is still down and there is nothing they can do at this moment...

dordal Oct 14, 2016 12:44 am
Website back up! Hoping that means the rest of the systems are up too.

gokeeper Oct 14, 2016 12:46 am
Originally Posted by dordal (Post 27344359)
Website back up! Hoping that means the rest of the systems are up too.
Good to know! Finger crossed..
Called 1k again at 23:55, they said still down, no update from UA.


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