Premier Access showing - No status or purchase. Any idea?
Oct 7, 2016, 9:51 am
#17
FlyerTalk Evangelist
Original Poster
Join Date: Apr 2001
Location: Denver, CO
Programs: UA Silver, Bonvoy Gold, Hyatt Discoverist
Posts: 21,548
{Has been reported before}, but it just seems like a system glitch that is really low on UA's to-do list.
In short, it will most likely not show up on your boarding pass. If it does, consider yourself lucky.
In short, it will most likely not show up on your boarding pass. If it does, consider yourself lucky.
Last edited by WineCountryUA; Oct 7, 2016 at 10:48 am Reason: cleanup after move; thanks for the links
Jan 27, 2017, 12:35 pm
#19
Join Date: Aug 2009
Location: AKL
Programs: NZ Silver
Posts: 1,817
I have booked on a single PNR AKL-LAX (PE on NZ), LAX-MTJ (via DEN on UA First), DEN-AKL (Via SFO on UA & NZ in Y). The top half off the image is my baggage allowance as shown on the UA website (shows the same allowance on UA app too), but when I click “view receipt”, it shows a differing baggage allowance for the economy flight home (only 1 bag). I suspect the “receipt” allowance of only one bag is correct, but just wanted to check and ask why the discrepancy?
Additionally, why is it showing Premier Access for the return flights? These are in Y and I have no status.
Additionally, why is it showing Premier Access for the return flights? These are in Y and I have no status.
Jan 27, 2017, 1:30 pm
#20
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,853
UA does provide BG2 to *A Silver and as well as premier security and checkin.
If not, *A Silver, then this does seem to occur occasionally for no known reason. And may not be real, no printed on boarding pass.
Jan 31, 2017, 4:51 pm
#21
Join Date: Dec 2002
Location: San Jose, CA
Programs: Hilton Gold; UA 3P; Cattle-Class on everything else.
Posts: 340
Folks - just booked a US-EU ticket. I'm not a status holder - and the ticket was cheap (Relative to other carriers).
Premier access showed up - but only on the outbound...I can't explain why. Also, at seat selection, if i try to go into E+, it wants $200+.
Wonder why? but hope this stays, until i actually use the premier access line :-)
Premier access showed up - but only on the outbound...I can't explain why. Also, at seat selection, if i try to go into E+, it wants $200+.
Wonder why? but hope this stays, until i actually use the premier access line :-)
Jul 23, 2017, 9:22 am
#22
Join Date: May 2010
Programs: United Miles
Posts: 63
Premier Access confusion
On our itinerary as displayed on the united website, our outbound itinerary was flagged as Premier Access, next to the seat assignments. It is not for the return.. Thought it was a free surprise and delight since I did not request.
However, the notation did not appear on the electronic (IOS) boarding passe, or the printed version we ended up with. On the print pass, they were flagged as PRIORITY BOARD, which was expected since I purchased with the UA mileage card. My daughters electronic pass and hard pass both got random TSA pre check as she has the last three trips (?!).
I didn't notice the inconsistency until the Security Line Monitor refused us entry to the Priority line. Took me a few seconds to pull up the itinerary to show I was not pulling shenanigans, although I think she wasn't convinced, but I know I was being honeat, so whatever.
So, 1) any non-status travelers get Priority Access unexpectedly? 2) Are the boarding pass inconsistencies a known issue? Felt like I was getting a gift, but then having it taken back
However, the notation did not appear on the electronic (IOS) boarding passe, or the printed version we ended up with. On the print pass, they were flagged as PRIORITY BOARD, which was expected since I purchased with the UA mileage card. My daughters electronic pass and hard pass both got random TSA pre check as she has the last three trips (?!).
I didn't notice the inconsistency until the Security Line Monitor refused us entry to the Priority line. Took me a few seconds to pull up the itinerary to show I was not pulling shenanigans, although I think she wasn't convinced, but I know I was being honeat, so whatever.
So, 1) any non-status travelers get Priority Access unexpectedly? 2) Are the boarding pass inconsistencies a known issue? Felt like I was getting a gift, but then having it taken back
Jul 23, 2017, 10:12 am
#24
Join Date: Feb 2008
Posts: 1,597
On our itinerary as displayed on the united website, our outbound itinerary was flagged as Premier Access, next to the seat assignments. It is not for the return.. Thought it was a free surprise and delight since I did not request.
However, the notation did not appear on the electronic (IOS) boarding passe, or the printed version we ended up with. On the print pass, they were flagged as PRIORITY BOARD, which was expected since I purchased with the UA mileage card. My daughters electronic pass and hard pass both got random TSA pre check as she has the last three trips (?!).
I didn't notice the inconsistency until the Security Line Monitor refused us entry to the Priority line. Took me a few seconds to pull up the itinerary to show I was not pulling shenanigans, although I think she wasn't convinced, but I know I was being honeat, so whatever.
So, 1) any non-status travelers get Priority Access unexpectedly? 2) Are the boarding pass inconsistencies a known issue? Felt like I was getting a gift, but then having it taken back
However, the notation did not appear on the electronic (IOS) boarding passe, or the printed version we ended up with. On the print pass, they were flagged as PRIORITY BOARD, which was expected since I purchased with the UA mileage card. My daughters electronic pass and hard pass both got random TSA pre check as she has the last three trips (?!).
I didn't notice the inconsistency until the Security Line Monitor refused us entry to the Priority line. Took me a few seconds to pull up the itinerary to show I was not pulling shenanigans, although I think she wasn't convinced, but I know I was being honeat, so whatever.
So, 1) any non-status travelers get Priority Access unexpectedly? 2) Are the boarding pass inconsistencies a known issue? Felt like I was getting a gift, but then having it taken back
Hi this is a glitch on ua.com. Seen it a few times. It sometimes shows premier access next to your seat assignment on ua.com, but if you didn't purchase it, it wont show up on your BP, and you're not entitled to it.
You were only entitled to priority boarding as a CC cardholder
Interestingly, when this glitch happens, ua.com wont let you buy premier access for those flights.
Jul 23, 2017, 12:34 pm
#25
Join Date: Jan 2017
Location: SFO/SJC/OAK
Programs: OZ Diamond (*G), KQ Asante Gold (ST+), Hilton Diamond, IHG Diamond, Marriott Gold
Posts: 1,511
UA needs to sort out the whole Premier Access mess on their website. They consistently try to upsell me Premier Access on the mobile app even though I'm *G and have my FF # in there. 24 hours out everything becomes fine and I see Premier Access on my electronic BP, but it's still very annoying.
Jul 24, 2017, 10:32 am
#26
Join Date: Dec 2016
Posts: 578
On our itinerary as displayed on the united website, our outbound itinerary was flagged as Premier Access, next to the seat assignments. It is not for the return.. Thought it was a free surprise and delight since I did not request.
However, the notation did not appear on the electronic (IOS) boarding passe, or the printed version we ended up with. On the print pass, they were flagged as PRIORITY BOARD, which was expected since I purchased with the UA mileage card. My daughters electronic pass and hard pass both got random TSA pre check as she has the last three trips (?!).
I didn't notice the inconsistency until the Security Line Monitor refused us entry to the Priority line. Took me a few seconds to pull up the itinerary to show I was not pulling shenanigans, although I think she wasn't convinced, but I know I was being honeat, so whatever.
So, 1) any non-status travelers get Priority Access unexpectedly? 2) Are the boarding pass inconsistencies a known issue? Felt like I was getting a gift, but then having it taken back
However, the notation did not appear on the electronic (IOS) boarding passe, or the printed version we ended up with. On the print pass, they were flagged as PRIORITY BOARD, which was expected since I purchased with the UA mileage card. My daughters electronic pass and hard pass both got random TSA pre check as she has the last three trips (?!).
I didn't notice the inconsistency until the Security Line Monitor refused us entry to the Priority line. Took me a few seconds to pull up the itinerary to show I was not pulling shenanigans, although I think she wasn't convinced, but I know I was being honeat, so whatever.
So, 1) any non-status travelers get Priority Access unexpectedly? 2) Are the boarding pass inconsistencies a known issue? Felt like I was getting a gift, but then having it taken back
It's definitely a strange yet irritating bug.
Jul 24, 2017, 11:56 am
#27
Join Date: Jan 2003
Location: STL
Programs: AA EXP, Delta Gold, Mariott Gold, Hilton Diamond, Avis Presidents Club
Posts: 307
I had it happen on my outbound to Australia with tickets purchased on air New Zealand. It wasn't on my bp either, and with no line and pre check from ge, I didn't bother to try.
When I got the ua pnr my australia to nz leg didn't appear and the outbound had premier access.
I guess it's just a cross pnr bug
When I got the ua pnr my australia to nz leg didn't appear and the outbound had premier access.
I guess it's just a cross pnr bug
Nov 7, 2017, 11:31 pm
#28
FlyerTalk Evangelist
Join Date: Nov 2013
Location: Los Angeles
Posts: 12,597
I'm having "premier access" show up unexpectedly in the smartphone app, but not on the website. My boarding pass also says "PRIORITYBOARD", presumably because I get zone 2 from the explorer card since I gell back to general member. I found this thread while trying to figure out if "PRIORITYBOARD" was also supposed to get me access to the premier line. It didn't really matter this morning at LAX - nobody in line at 7 and I got random selected to go through the WTMD.