Mar 6, 2014, 12:40 pm
Last edit by: Billiken
It has been reported that the compensation, via Electronic Travel Certificate, rules/schedule for passengers downgraded from F to Y are in SHARES system at: GG OVS DOWNGRADE
Agent could also search for "FRONT CBN OVERSALE"
1-1000 miles $200
1001-2000 miles $250
2001-3000 miles $500
3001-4000 miles $750 (was $1000)
4000-5000 miles $1000
5001+ miles $1,500
PLUS a refund of the miles/money/instrument used for upgrading, or if revenue, the fare difference between the fare paid and the lowest published fare available on the date of purchase.
The above applies only to day of departure downgrades.
Downgraded passengers on award tickets must contact the MP service center.
"...Service center determines if customer receives downgrade comp in addition to the ETC provided at the airport."
With thanks to Billiken for the original post.
UPDATED 15-FEB-2015 by Billiken
Agent could also search for "FRONT CBN OVERSALE"
1-1000 miles $200
1001-2000 miles $250
2001-3000 miles $500
3001-4000 miles $750 (was $1000)
4000-5000 miles $1000
5001+ miles $1,500
PLUS a refund of the miles/money/instrument used for upgrading, or if revenue, the fare difference between the fare paid and the lowest published fare available on the date of purchase.
The above applies only to day of departure downgrades.
Downgraded passengers on award tickets must contact the MP service center.
"...Service center determines if customer receives downgrade comp in addition to the ETC provided at the airport."
With thanks to Billiken for the original post.
UPDATED 15-FEB-2015 by Billiken
Downgraded from First/Business Class on United(Questions,Compensation, etc.)[ARCHIVE]
Aug 7, 2019, 12:59 am
#2026
Join Date: Feb 2012
Location: The place where it gets so hot in the summer some planes can't take off.
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imactually on the phone with United right now and they show that we were upgraded and then downgraded in their system fortunately. She confirmed That the GA should have issued compensation but when I told she pushed back on the upgrade being a “mistake” she didn’t seem willing to provide it. May call into the 1K line shortly and see if they can do anything faster than the feedback page.
Aug 7, 2019, 1:02 am
#2027
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Join Date: Apr 2013
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Aug 7, 2019, 1:02 am
#2028
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
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Posts: 66,855
Should be enough to trigger a deeper look into the PNR which should show the needed evidence
Aug 7, 2019, 1:07 am
#2029
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
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Posts: 66,855
Aug 7, 2019, 1:11 am
#2030
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.9MM
Posts: 6,355
Aug 7, 2019, 1:32 am
#2031
Join Date: Feb 2012
Location: The place where it gets so hot in the summer some planes can't take off.
Programs: Marriott LT Titanium, WoH Globalist, National EE, United Platinum
Posts: 1,446
45-60 minutes prior to departure. We stopped by the gate on way to United club and asked how the upgrade chance was looking and she even told us good. Noticed we were upgraded a little while later.
Aug 7, 2019, 4:51 am
#2032
Join Date: Mar 2013
Location: LBB
Programs: UA 1K 1MM ★G | Marriott LTT | Hilton ♦ | Hertz PC | Global Entry TSA Pre ✓
Posts: 2,820
imactually on the phone with United right now and they show that we were upgraded and then downgraded in their system fortunately. She confirmed That the GA should have issued compensation but when I told she pushed back on the upgrade being a “mistake” she didn’t seem willing to provide it. May call into the 1K line shortly and see if they can do anything faster than the feedback page.
This is classic oversale / downgrade... compensation is due.
Aug 7, 2019, 11:38 am
#2033
Join Date: Dec 2004
Location: SFO
Programs: BART Platinum, AA Plat Pro
Posts: 1,158
In-laws were booked on an award ticket in J (Polaris) on UA 404 today (IAH-SFO). 7:30 am scheduled departure went MX to 9:30 am and then to 2 pm. Who knows if/when it will go out. It looks like pretty much the entire J cabin has abandoned the flight, and my in-laws managed to get Y seats on UA 2187 (12:45 pm).
As expected, UA declined to provide compensation at the gate because they are voluntarily taking an alternative flight (of course, UA also cannot promise that the delayed flight will go out today, or ever). They have no status so they had to fight just to get E+ seats. Based on the experiences here, it looks like our best bet is to write in afterwards and see if they'll issue a certificate as a customer service gesture, and also ask for a partial mileage refund from the original program through which I booked (*A partner TK)?
As expected, UA declined to provide compensation at the gate because they are voluntarily taking an alternative flight (of course, UA also cannot promise that the delayed flight will go out today, or ever). They have no status so they had to fight just to get E+ seats. Based on the experiences here, it looks like our best bet is to write in afterwards and see if they'll issue a certificate as a customer service gesture, and also ask for a partial mileage refund from the original program through which I booked (*A partner TK)?
Aug 7, 2019, 11:53 am
#2034
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Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,416
Correct, although I would expect the refund to be zero assuming this was the domestic connection of an international award.
Aug 7, 2019, 11:56 am
#2035
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.9MM
Posts: 6,355
Screen shots can be easily manipulated, and offer pretty much no proof whatsoever.
I'd be inclined to believe this would only be compensated if United can trace back the upgrade in their system (which apparently they can).
Aug 7, 2019, 12:14 pm
#2036
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,855
The screenshot will be sufficient to cause an investigation into the PNR history which will show the seat changes.
Aug 7, 2019, 12:48 pm
#2037
Join Date: Dec 2004
Location: SFO
Programs: BART Platinum, AA Plat Pro
Posts: 1,158
Aug 7, 2019, 2:28 pm
#2038
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,855
...
As expected, UA declined to provide compensation at the gate because they are voluntarily taking an alternative flight (of course, UA also cannot promise that the delayed flight will go out today, or ever). They have no status so they had to fight just to get E+ seats. Based on the experiences here, it looks like our best bet is to write in afterwards and see if they'll issue a certificate as a customer service gesture, and also ask for a partial mileage refund from the original program through which I booked (*A partner TK)?
As expected, UA declined to provide compensation at the gate because they are voluntarily taking an alternative flight (of course, UA also cannot promise that the delayed flight will go out today, or ever). They have no status so they had to fight just to get E+ seats. Based on the experiences here, it looks like our best bet is to write in afterwards and see if they'll issue a certificate as a customer service gesture, and also ask for a partial mileage refund from the original program through which I booked (*A partner TK)?
You might get a customer service gesture from UA for the irrops but that would be UA miles (if they have an MP account) or a small voucher.
Aug 7, 2019, 2:40 pm
#2039
Join Date: Dec 2004
Location: SFO
Programs: BART Platinum, AA Plat Pro
Posts: 1,158
As TK did not make the change and UA did this in response to IRROPs, refund of TK miles is most unlikely as UA probably did not refund to TK.
You might get a customer service gesture from UA for the irrops but that would be UA miles (if they have an MP account) or a small voucher.
You might get a customer service gesture from UA for the irrops but that would be UA miles (if they have an MP account) or a small voucher.
Aug 7, 2019, 3:03 pm
#2040
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,855
If a delayed flight is the worst you have had in recent times (although it was 6 hours), then you had a charmed life. UA 404 did depart at 2 PM (with many empty seats), not sure if it was the original frame. About an hour after alternative economy flight chosen.