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-   -   Flight Change without Authorization! (https://www.flyertalk.com/forum/united-airlines-mileageplus/1686661-flight-change-without-authorization.html)

MSPeconomist Jun 10, 2015 10:20 pm


Originally Posted by milepig (Post 24952212)
Read the first part of the COC - "Reservations are subject to change without notice..." UA is "obliged" to do nothing. The fact that they tried to restore the original itin shows that someone along the way cared, but there is no obligation for them to do so.

If this is really true, then no airline would even need to pay IDB compensation or even ask for volunteers as they can just cite their CoC and move passengers around arbitrarily.

mduell Jun 10, 2015 10:21 pm


Originally Posted by MSPeconomist (Post 24952249)
If this is really true, then no airline would even need to pay IDB compensation or even ask for volunteers as they can just cite their CoC and move passengers around arbitrarily.

Some changes have regulatory requirements. This one didn't.

MSPeconomist Jun 10, 2015 10:26 pm


Originally Posted by mduell (Post 24952255)
Some changes have regulatory requirements. This one didn't.

Unclear. Even if the carrier reroutes a passenger to get him/her to the destination with little if any delay, AFAIK it must still be reported to the DOT as an IDB for the statistics. If the flight was indeed oversold, UA cannot avoid these obligations by rebooking passengers in the middle of the night without even telling them, even if no compensation is owed.

Kacee Jun 10, 2015 10:43 pm


Originally Posted by MSPeconomist (Post 24952271)
Unclear. Even if the carrier reroutes a passenger to get him/her to the destination with little if any delay, AFAIK it must still be reported to the DOT as an IDB for the statistics. If the flight was indeed oversold, UA cannot avoid these obligations by rebooking passengers in the middle of the night without even telling them, even if no compensation is owed.

If OP was moved because the flight was overbooked, then the IDB regs override the CoC and OP would be entitled to comp. But there's no evidence this was an IDB (and it would be a very risky thing for UA to engage in such practices).

kluau88 Jun 10, 2015 11:00 pm


Originally Posted by milepig (Post 24951640)
I'll step in. He did when he hit purchase. See my playing above. Their right to change without notification.

I think this community is generally more respectful and while you did mention it, you didn't mention it sarcastically like the group of trolls on the UA FB page, who mention it and then must reiterate it until the person who originally was impacted is beaten to death. The other difference is I personally believe most of the people here have a "vested" interest in the travel experience while those trolls have no interest other than trying to make someone who has already been inconvenienced feel like .....

MSPeconomist Jun 10, 2015 11:09 pm


Originally Posted by Kacee (Post 24952323)
If OP was moved because the flight was overbooked, then the IDB regs override the CoC and OP would be entitled to comp. But there's no evidence this was an IDB (and it would be a very risky thing for UA to engage in such practices).

It's hard to see any incentive for UA to rebook a passenger in the middle of the night when IROPs aren't a factor unless the flight is overbooked and likely to be oversold, at least in the ticketed cabin of the victim. I don't believe that UA would bother to do this just because their CoC say that this is allowed and that no notice is required.

Of course, it could have been a FAM.

WineCountryUA Jun 10, 2015 11:16 pm


Originally Posted by MatthewLAX (Post 24951919)
... I don't like that a GS agent can bump a 1K from a flight just because she needs the upgrade seat for someone else. ....

And what evidence is there to suggest this happen?
What about FAM or overbooking?

kluau88 Jun 10, 2015 11:25 pm


Originally Posted by MatthewLAX (Post 24951919)
I don't like that a GS agent can bump a 1K from a flight just because she needs the upgrade seat for someone else. It was like the days of sitting row 15 on the PMUA 744...

UA may be contractually allowed to do what it did, but notice should be obligatory. Shame on UA for that.

While I wasn't bumped from a flight, I was bumped from my seat and put into another seat because CS wanted to accommodate a "group." I was traveling with another friend on another PNR so when i booked my ticket, i booked an adjacent seat. What peeved me was that they didn't say anything and had they called or emailed me to inform me of the change I would have been perfectly fine, but the fact that someone had to manually move me from the seat and didn't notify me was disturbing.

Then again this is another thing that is allowed by the CoC since seat assignments aren't guaranteed.

Kacee Jun 10, 2015 11:37 pm


Originally Posted by MSPeconomist (Post 24952386)
It's hard to see any incentive for UA to rebook a passenger in the middle of the night when IROPs aren't a factor unless the flight is overbooked and likely to be oversold, at least in the ticketed cabin of the victim. I don't believe that UA would bother to do this just because their CoC say that this is allowed and that no notice is required.

It's sheer speculation what occurred. Maybe some overeager agent thought they were doing OP a favor. Who knows?

But if UA were caught deliberately evading the IDB regs, that would be very serious indeed, so I think it rather unlikely.


Originally Posted by WineCountryUA (Post 24952400)
And what evidence is there to suggest this happen?

Yes, no evidence and multiple possibilities.


Originally Posted by kluau88 (Post 24952425)
W
Then again this is another thing that is allowed by the CoC since seat assignments aren't guaranteed.

Just as pax are allowed to choose another airline when subject to shabby treatment!

spearsba Jun 11, 2015 1:22 pm


Originally Posted by kluau88 (Post 24952425)
While I wasn't bumped from a flight, I was bumped from my seat and put into another seat because CS wanted to accommodate a "group."

How could this be? There are numerous posts about families trying to sit together, but CS won't accommodate or state that they cannot accommodate...;)

greenskin Jun 11, 2015 7:20 pm

I had no idea they could do that - I regularly schedule meetings at DEN when I fly through there - of course I'm usually flying between cities that have no direct UA flights, so I guess that risk is pretty low.

MatthewLAX Jun 11, 2015 7:39 pm

Huked on Fonics reely wurked 4 mee
 

Originally Posted by milepig (Post 24952212)
Read the first part of the COC - "Reservations are subject to change without notice..." UA is "obliged" to do nothing. The fact that they tried to restore the original itin shows that someone along the way cared, but there is no obligation for them to do so.

I said should, not obliged.

:rolleyes:



Originally Posted by WineCountryUA (Post 24952400)
And what evidence is there to suggest this happen?
What about FAM or overbooking?

My own experience as a consultant to many GS travelers. UA will -- at times -- move mountains, even if 1Ks get crushed. Trust me on this...or not...but it's true.

kluau88 Jun 11, 2015 8:35 pm


Originally Posted by spearsba (Post 24955769)
How could this be? There are numerous posts about families trying to sit together, but CS won't accommodate or state that they cannot accommodate...;)

I really don't know but when I had the airport agents look at the PNR it was indicated that the "local" CS had moved it. Indeed when I boarded there was a family of 3 sitting in one of the seats I had initially booked. I think this is more likely to happen when there are passengers without seat assignments and they have to put people in E+. I was thinking the other day I wonder how many non-status fliers cave in to an E+ offer because they are worried about not having a physical seat assignment.

I think it is part of CS trying to be proactive to make sure the flight gets out on time. It's the first flight of the day for this frame and UA had a metric for these flights.

STAR = Start the airline right.

sincx Jun 12, 2015 12:39 am

I think the question here really is what was the difference between the UA P ticket you purchased and the cheapest MSP-SFO ticket in business on any airline.

If that difference is over $200 (which is what I'd at most value 10,000 miles), then you should fight for more compensation because you just wasted your money.

Miles Ahead Jun 12, 2015 4:47 pm

If the OP went from a 777 to a RJ, doesn't that make it a change of carrier? That seems to me to be something that can't just do with a 'take it or leave it'.


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