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-   -   United's second class first class (https://www.flyertalk.com/forum/united-airlines-mileageplus/1645297-uniteds-second-class-first-class.html)

Always Flyin Jan 13, 2015 12:23 pm


Originally Posted by gaobest (Post 24157185)
Or their employer has a contract dictating UAL even for paid F (?). Could ual have a corporate contract with adequate discount so that the ual F is significantly cheaper than LH f for sfo/fra? Do such discounts exist?

Large companies can negotiate up to a 40% discount.


I'm just curious what would prompt a passenger to pay GF on ual instead of any intl competitor. I thought Schedule, then pondered ual/LH having similar times for sfo/fra. But perhaps ual schedule for sfo/syd is much better than on qantas. Or sfo/Shanghai is better than what CX can do.
I put it down to ignorance. If they are paying for GF and then fly any of the major competitors, they will quickly realize how poor UA's GF offering is.


if someone is paying GF, then they don't really need MP or a loyalty program!
Except for earning miles (and upgrades for friends and family), once you are in GF, there is nothing else the airline can give you.


Originally Posted by kevanyalowitz (Post 24157463)
GS

Don't understand why anyone would pay United the amount of money they have to in order to make GS. At the end of the day, you have spent a lot of money and are still on UA. Once you are on the airplane, you are getting the same service as the first time flyer paying for F. And compared to the competition, that service and amenities are poor.


Exactly my point. If you remove GF you are going to have a lot of GS paying for P/Z rather than D/C/J.
I've heard that before, but I don't buy it. None of the CO planes have GF, yet UA is selling D/C/J fares on those flights.

Further, the advance purchase and/or change restrictions on P/Z fares make them unattractive for most business travelers.


Originally Posted by ironmanjt (Post 24158257)
Not sure if this is sarcastic, but personally I'd MUCH rather have a comfortable lay-flat seat than food that will (a) taste better on the ground and (b) in no way justifies the premium over lower cabins.

...of course, why can't we have both like SQ, NH, etc

And Asiana and Lufthansa, and that's just in the Star Alliance.


Originally Posted by 1kBill (Post 24158321)
Or else a price level that is appropriate for the service level provided.

Not holding me breath on that one.


Originally Posted by LeviFlight (Post 24158357)
As mentioned before, Global First is really a Business First product. What UA call Business First, well Business at best these days. Just because marketing people call it something doesn't make it so.

Wasn't it Rainey who recently said that GF and BF are essentially the same? Well, except for the pricing difference (but he didn't say that).

Bear96 Jan 13, 2015 12:43 pm


Originally Posted by UrbaneGent (Post 24156358)
This is what they used to do for me not only for the beef, but also at a time when they served lamb chops. They had no issues cooking them both a little bit more if it was too rare.

I think your are not remembering correctly, at least if you are referring to any US-based carrier (and probably others, but I am not sure about all non-US airlines).

For at least the last 20-25 years (and probably longer, but my first-hand knowledge only goes back that far), "cooking" only occurs on the ground in the flight kitchens. The ovens on the aircraft are designed to only reheat things to make them warm enough to serve. In fact, they have no temperature settings - they are preset to a certain temperature which cannot be adjusted in flight. All the F/As do is press the green "Start" and set a timer.

So the only variable is time. If something is not warm enough (and therefore may seem to rare), either it was not put in the oven long enough or the pre-set temperature needs to be adjusted. All the crew can do is leave it in longer and hope it gets up to the proper temperature, which can give the impression of more "well done."

Of course, the longer it is left in, the more the meat will tend to be dried out.

mikelcf Jan 13, 2015 1:09 pm


Originally Posted by Always Flyin (Post 24159650)
Don't understand why anyone would pay United the amount of money they have to in order to make GS. At the end of the day, you have spent a lot of money and are still on UA. Once you are on the airplane, you are getting the same service as the first time flyer paying for F. And compared to the competition, that service and amenities are poor.

Every person's situation is different, but for me it is the network. If you travel frequently to both Asia and the U.S., I don't think there is a carrier out there with a better network (at least to where I need to go). That is a large part of what keeps me at UA, and choosing to sit in GF, despite the many issues.

In exchange for a lower quality international product in GF and Business, my domestic travel is significantly improved because of GS. Almost 100% domestic upgrades and excellent IRROPS. Yes GF on the 747's is obviously inferior to many of UA's competitors - no question (and with UA getting rid of the GFL at LAX the value has gotten even worse for me). But the trade-off for better domestic is worthwhile, for now.

For someone with GS, a slightly worse GF product is well worth it because of the other benefits. Last month, my flight landed late at SFO, leaving 7 minutes before my connection time to CDG. The GS team got me to my connecting plane via Mercedes in time to catch my flight, which was waiting for us (they were clearly holding the plane as they shut the door right behind me). No way I could have made it on foot from the domestic or int'l terminals and I would not have even tried. I have also received calls at my home in the morning from GS reps to apprise me of a likely delay later that day, and several options.

IndyHoosier Jan 13, 2015 1:13 pm


Originally Posted by channa (Post 24152397)
As to the topic of this thread, UA Global First is a joke. I had the (dis)pleasure of flying UA GF from ICN to SFO after SHARES dropped my CA F segment, and was served this as the main meal:

http://img.photobucket.com/albums/v1...ps3c7a49db.jpg

Wow, that looks awful.

N1120A Jan 13, 2015 2:12 pm

In Business Premier on NZ, you get poached eggs for breakfast. On United? The same awful breakfast as on domestic F for the last 3 years.

elitetraveler Jan 13, 2015 2:40 pm


Originally Posted by matrixwalker2012 (Post 24155421)
let's face it, UA's primary objective is to get me to my destination and they do a decently good job of doing that. I've had my fair share of misconnects but so far, I haven't been delayed more than a couple hours to my destination. A few times, UA even got me to my destination earlier after a misconnect. And of course, the wonderfully long connections that UA offers to me in ORD just when I need to go to ORD to visit friends who live near ORD :D

I've flown UA's GlobalFirst product and the hardware is terrific, it lays flat, it's a full suite, it's got good IFE, it's pretty darn comfortable. Am I concerned about the meal? not really, a couple years back on my first time flying GF, I managed to eat too much and had a pretty bad stomach-ache the rest of the flight. Not fun, though the FA did let me jog up and down the 747 business class stairway to help alleviate some of it. So I try to keep my eating to a minimum in the air since I'll basically be in a sedentary state the whole time. As for service, I find UA's service good enough. Yeah, I know they're better products out there, but I like UA's schedule and I'm familiar with UA's service and UA gets me where I need to go, UA's not the best, but they're good enough.

Now of course, if UA served me a coach meal in GF, I'd be pretty disappointed and unhappy with the service, but it wouldn't stop me from booking with UA again if I needed to get somewhere and UA was the most convenient option. If you really want luxury, go book a cruise. Airline flights don't have to be perfect, they just have to be good enough. If I had to vote between arriving on time versus waiting for the meals to be catered, I'd vote to leave on time and most pax would do so as well, reasonable flight length obviously.

Low expectations easily met. And as you point out obviously UA has to date been able to find enough customers who accept the product they provide at the prices they charge.

NoLaGent Jan 13, 2015 2:57 pm

This thread has been immensely entertaining and all I can add is that I'm now craving a CX steak. :p

DiscHandler Jan 13, 2015 3:21 pm


Originally Posted by elitetraveler (Post 24160689)
Low expectations easily met. And as you point out obviously UA has to date been able to find enough customers who accept the product they provide at the prices they charge.

Like the $1500 Business fares from the West Coast to Europe last year? Yeah I bought a few of those.

And I also don't mind being able to use GF awards. No complaints actually with the four crews we encountered. I thought the EWR crews catered to us quite well.

And with the new Centurion Lounge in the UA terminal at SFO, it's hard to visualize changing airlines if you live in the Bay Area.

elitetraveler Jan 13, 2015 5:53 pm


Originally Posted by DiscHandler (Post 24160959)
Like the $1500 Business fares from the West Coast to Europe last year? Yeah I bought a few of those.

And I also don't mind being able to use GF awards. No complaints actually with the four crews we encountered. I thought the EWR crews catered to us quite well.

And with the new Centurion Lounge in the UA terminal at SFO, it's hard to visualize changing airlines if you live in the Bay Area.

One would like to think there is a market for at least one of the big three - DL, UA or AA - to actually have "world class" international F and J however it doesn't seem like there must be much of a persuasive business case to devote the time, money and energy to doing it. I can certainly understand that it might not make sense. What I find disingenuous is that they PR it as a world class experience. When you are serving $12 bottles of wine don't hit me with bluster about your wine cellar in the sky.

DiscHandler Jan 13, 2015 6:32 pm


Originally Posted by elitetraveler (Post 24161810)
When you are serving $12 bottles of wine don't hit me with bluster about your wine cellar in the sky.

And where did you pull that $12 number out of? What is the dollar value for a bottle that should be assigned to a pour in global first (in your mind)?

Let's say a Dry Creek cab runs in the mid-20s. The Joseph Mellot Sancerre 2012 runs mid-20s (actually enjoyed a few glasses). I've seen the Feuilatte Brut 2008 Champagne for $40. The 2008 Quinta do Noval Port is $20 and it's a WS90.

It's not the greatest stuff but it's not swill.

tyroner Jan 13, 2015 6:46 pm


Originally Posted by N1120A (Post 24160471)
In Business Premier on NZ, you get poached eggs for breakfast. On United? The same awful breakfast as on domestic F for the last 3 years.

Not always. In BF into Dublin they don't even give you a hot breakfast.

elitetraveler Jan 13, 2015 7:08 pm


Originally Posted by DiscHandler (Post 24161997)
And where did you pull that $12 number out of? What is the dollar value for a bottle that should be assigned to a pour in global first (in your mind)?

Let's say a Dry Creek cab runs in the mid-20s. The Joseph Mellot Sancerre 2012 runs mid-20s (actually enjoyed a few glasses). I've seen the Feuilatte Brut 2008 Champagne for $40. The 2008 Quinta do Noval Port is $20 and it's a WS90.

It's not the greatest stuff but it's not swill.

Faustino Gran Reserva Rioja on AA F PEK-ORD @$17 in a recent trip report.

Also, check out this entire thread -- lots of reference to UA serving $10-$20 wines in F and J

CX Chateau Lynches Bages served on CX I believe retails for around $90

bmwe92fan Jan 13, 2015 7:28 pm


Originally Posted by elitetraveler (Post 24162163)
Faustino Gran Reserva Rioja on AA F PEK-ORD @$17 in a recent trip report.

Also, check out this entire thread -- lots of reference to UA serving $10-$20 wines in F and J

CX Chateau Lynches Bages served on CX I believe retails for around $90

On my TG F flight a few weeks ago they served me a 2009 Nicolas Potel Montagny 1er Cru - that's a $20 / bottle Chardonnay. Nicolas Potel has several vineyards in the region - this wasn't from them - this was from the best. I was stunned and sheepishly asked to take a picture of the bottle for Vivino....:D

There were other much more expensive wines served after departure....

elitetraveler Jan 13, 2015 7:34 pm


Originally Posted by bmwe92fan (Post 24162276)
On my TG F flight a few weeks ago they served me a 2009 Nicolas Potel Montagny 1er Cru - that's a $200 / bottle Chardonnay. Nicolas Potel has several vineyards in the region - this wasn't from them - this was from the best. I was stunned and sheepishly asked to take a picture of the bottle for Vivino....

Lyeth Merlot North Coast in a US J trip report from today @$10.99 :D

porciuscato Jan 13, 2015 7:35 pm

Frankly most of these are swill and they are cheap:

http://www.wine-searcher.com/find/chateau+greysac
http://www.wine-searcher.com/find/dr...california+usa

You'd be hard pressed to find many $20 bottles among them.


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