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Originally Posted by Baze
(Post 22766896)
How was your RPU wasted? Did they take it? Or was there 2 segments and you got the upgrade on the short leg? If only 1 segment and you didn't get the upgrade you will get your RPU back. Not entitled to anything else. And if 2 segments and you got upgraded on 1 the RPU is considered used and you still are not entitled to anything. Now complaining about the FA getting the upgrade when you were number 1 on the list might get you a few miles but I doubt it. Upgrades are never guaranteed.
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Well, no apology, no nothing beyond thanks for writing. This was sent to 1kvoice and it's coming back from "Partner Services". Looking back at the few times I've written 1kvoice they've signed it as MileagePlus Service Center. Partner services is gods knows what.
Amazing United.... i'm caring about as much about you as you are me these days. Shame. Oh, and the busted form "insert prefix and member last name" is them... they didn't bother to fill it out. ZZZinsert.account.numberZZZ Hello ZZZinsert.prefix.and.member.last.nameZZZ, We’re always glad to hear from MileagePlus® members like you. Thanks for writing. Thank you for selecting MileagePlus as your frequent flyer program. We look forward to serving you again soon. Regards, xxxxxx MileagePlus® Partner Services |
Originally Posted by Hadrian35
(Post 22773505)
Well, no apology, no nothing beyond thanks for writing. This was sent to 1kvoice and it's coming back from "Partner Services". Looking back at the few times I've written 1kvoice they've signed it as MileagePlus Service Center. Partner services is gods knows what.
Amazing United.... i'm caring about as much about you as you are me these days. Shame. Oh, and the busted form "insert prefix and member last name" is them... they didn't bother to fill it out. ZZZinsert.account.numberZZZ Hello ZZZinsert.prefix.and.member.last.nameZZZ, We’re always glad to hear from MileagePlus® members like you. Thanks for writing. Thank you for selecting MileagePlus as your frequent flyer program. We look forward to serving you again soon. Regards, xxxxxx MileagePlus® Partner Services |
Originally Posted by MSPeconomist
(Post 22774705)
Write back to escalate saying that the UA rep didn't address the problem?
I shot 1kvoice an email reply, asking if that's really the only response i get; I got a service director back apologizing for the confusion, a promise to kick it up to management along with the RPU. Wonder if I would have gotten it back had some help desk rider at "Partner Services" not just been clicking through their queue of non 1ks when they sent me a gibberish response. I can't decide whether to write them back and tell them that this type of inconsistency is what is making flying with them so frustrating. |
Originally Posted by Hadrian35
(Post 22776771)
Well I got my RPU back.
I can't decide whether to write them back and tell them that this type of inconsistency is what is making flying with them so frustrating. |
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