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Originally Posted by koc1723
(Post 21978111)
A rule is a rule. The passenger should not have moved seats and even more so they should have returned to the original seat when told by a flight crew.
We can agree or disagree with the approach that UA (prior to the merger as well) enforced the policy, but the FA's are the front line to this effort. If the FA's are left to determine which policy they enforce or not then we all rip those FA's. The company has the policy and the FA was just enforcing it. The passenger was WRONG (not the FA). He should have returned to his original seat when told. period. By not listening to the FA the passenger interfered with a flight crew, that is a very bad thing. I have flown UA for many years and I do get mad when FA's do not enforce the policy. I will only say that it is unfair that if I paid money to upgrade into E+ and I saw someone jump seats, that would make me mad. They got something for free and hence the passenger really stole from UA (a E+ seat). That is why the FA has to follow the policy. People here may not agree with this pov, but it is what is driving the policy. |
Originally Posted by UAPremierGuy
(Post 21976439)
I would have been angry had the FA allowed the passenger to move up. If he wanted to take advantages of being near the front of the plane for tight connections, he could have paid for it.
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Originally Posted by koc1723
(Post 21978111)
A rule is a rule. The passenger should not have moved seats and even more so they should have returned to the original seat when told by a flight crew.
We can agree or disagree with the approach that UA (prior to the merger as well) enforced the policy, but the FA's are the front line to this effort. If the FA's are left to determine which policy they enforce or not then we all rip those FA's. The company has the policy and the FA was just enforcing it. The passenger was WRONG (not the FA). He should have returned to his original seat when told. period. By not listening to the FA the passenger interfered with a flight crew, that is a very bad thing. I have flown UA for many years and I do get mad when FA's do not enforce the policy. I will only say that it is unfair that if I paid money to upgrade into E+ and I saw someone jump seats, that would make me mad. They got something for free and hence the passenger really stole from UA (a E+ seat). That is why the FA has to follow the policy. People here may not agree with this pov, but it is what is driving the policy. It's one thing for someone to walk up and grab an E+ seat on a long haul but on a short hop domestic flight I have no problem with someone moving up trying to save every second to make a connection. |
A few years ago I flew GVA-FRA-ORD. The first leg was on LH and FRA-ORD was on UA. Because of weather, my first leg was delayed so the connection at FRA was really tight. LH FA moved me from economy to business prior to landing so I could deplane earlier ^. Go figure, the Germans are supposed to be sticklers for rules :)
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Originally Posted by mgcsinc
(Post 21976494)
should be summarily executed.
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Originally Posted by nuspieds
(Post 21977196)
Ok, so for those of you who think it was okay for this guy to jump into E+, what if it was an F seat? Would that have been okay, too? If not, why not? After all, it is just for the last 15 minutes or so!
Sorry, but just as you can't just waltz up to F from E+, neither can you waltz up to E+ from E-, regardless of whether there's 1, 15, or 150 flight minutes remaining. Do I have compassion for this passenger? Do I think there should be exceptions? Of course! Especially from someone like me, who has experienced numerous tight connections at IAD connecting to/from UAX. However, if you want to change seats--especially if it's to another fare class--then ask the FA before doing so! Is that so difficult?! Even if you didn't know those were the rules, one rule you should know is that you need to follow the directions of the crew while on an aircraft, not your own personal rules. Again, even in this circumstance, all the passenger had to do was go back to his seat and explain the situation to the FA. If the FA showed no compassion at that point, then I could understand a thread like this complaining about the lack of compassion from a FA. But as I understand the situation to be, I completely support the FA. People missing connections miss weddings, high school graduations, important meetings and parents in bed in the last stages of death from cancer. Imagine, moving up to E+ might make the difference in saying good bye to your mum or dad. I'd move up. I'd hope that the guy in 7C (or whatever) didn't mind. This actually happened to me and I held my mother's hand when she passed. I didn't "waltz" up during the flight, I moved up with a heavy heart, knowing that a missed connection could be a life changing event. If I hadn't moved up I may have missed a connection. And the FA was unavailable in my lousy back row seat. So lighten up. And if it does happens every flight maybe UAL should address the problem. You speak of "compassion" but do not seem to understand the concept. |
Originally Posted by koc1723
(Post 21978111)
A rule is a rule. The passenger should not have moved seats and even more so they should have returned to the original seat when told by a flight crew.
We can agree or disagree with the approach that UA (prior to the merger as well) enforced the policy, but the FA's are the front line to this effort. If the FA's are left to determine which policy they enforce or not then we all rip those FA's. The company has the policy and the FA was just enforcing it. The passenger was WRONG (not the FA). He should have returned to his original seat when told. period. By not listening to the FA the passenger interfered with a flight crew, that is a very bad thing. I have flown UA for many years and I do get mad when FA's do not enforce the policy. I will only say that it is unfair that if I paid money to upgrade into E+ and I saw someone jump seats, that would make me mad. They got something for free and hence the passenger really stole from UA (a E+ seat). That is why the FA has to follow the policy. People here may not agree with this pov, but it is what is driving the policy. |
I have seen FAs move people to the front of the plane for that reason. It makes sense to ask them first, in fact, I cannot think of any reason why you wouldn't.
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Originally Posted by Silver Fox
(Post 21980053)
I have seen FAs move people to the front of the plane for that reason. It makes sense to ask them first, in fact, I cannot think of any reason why you wouldn't.
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Originally Posted by mgcsinc
(Post 21980597)
Why would you?
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Originally Posted by mgcsinc
(Post 21980597)
Why would you? I literally don't think it would occur to me. This is not middle school - you don't have to ask permission for everything. The person asked the passenger seated nearby, which is what I would have done.
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Originally Posted by Silver Fox
(Post 21980925)
It is nothing more complicated than it seems the correct thing to do to me.
Originally Posted by mgcsinc
(Post 21980597)
Why would you? I literally don't think it would occur to me. This is not middle school - you don't have to ask permission for everything. The person asked the passenger seated nearby, which is what I would have done.
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Originally Posted by dcpdxtrans
(Post 21977296)
I once had an FA tell the entire masses in F to remain seated so that I could make my int'l connection (and then I was greeted by a rep who escorted me through back door channels at the airport. Of course, that was AF and not UA.
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Originally Posted by sbrower
(Post 21981193)
OT, but maybe interesting - A long time ago on United (about six months after they assumed the Pan Am routes in the Far East) we had a tight connection at SFO (which was totally United's fault). There were 3 of us with 0 minutes to connect from SFO Domestic to SFO International (a long run, through security). The pilot instructed the FA to have us STAND by the door while he was taxiing (because he was embarassed at how badly it had been handled). Also, while running, my wife forgot to stop at security and just ran through. The security agent, perceiving that she was just in a big hurry, ran behind her and, when she got to the gate, quickly used the hand wand on her and told her to have a nice flight.
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The pax made an error in judgement by not asking first. I say this not because it was the right thing to do but because FAs are more and more engaging in some serious 'power trips'.
Common courtesy in this case dictated that with 15 minutes to go, the pax should've been given the benefit of the doubt and allowed to sit there. It irks me to see all those opposed to this way of thinking because as FF we've all been there and seeing the kindness offered by both my fellow passengers and FC in this situation gives me a little hope in humanity. Those preaching about rules. The FA asked him to move when the seat belt sign was on. Which rule was he supposed to follow? Move because the FA asked it or follow the safety rules of the FAA and stay seated? Personally I would've handed her a 5$ to cover the last 15 minutes and told her to keep the change but that likely would've resulted in missing the connection for a completely different reason :D |
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