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An FA spilled an entire container of orange juice on me while I was sleeping LAX-SYD. I had to buy a T shirt but the stickiness will be with me until I take a shower. I have the apology form. What and when can I expect something from UA?
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Originally Posted by emanon256
(Post 21230012)
ORD-SFO, I fly it frequently and always go with the three class 767 or 777. I usually book paid Y and get upgraded to C. This time I decided to pay the 70K miles for GF.
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Originally Posted by FlightNurse
(Post 21237778)
It's interesting that UA has no WB going west (ORD-SFO) but they have a old config 777-200 going SFO-ORD, and for awards they are selling it at 70K R/T, but as it has been mentioned all domestic WB that are three class service is really sold as two class service with typical domestic FC service. So UA is charging people an extra 20K to sit in the GF seats. So if you got to sit in a GF seat, you got what you paid for...
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Originally Posted by emanon256
(Post 21232919)
Thanks, the new names still throw me off. I thought the hard product was now called GF. I e-mailed one last time showing the price chart and got a response almost right away apologizing and telling me they will redeposit the additional 10,000. So I am happy.
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Originally Posted by FlightNurse
(Post 21237835)
It should be 20K, since that is what UA was showing as a difference...
Second e-mail they gave me 10,000 miles as good will. Third e-mail they gave me an additional 10,000. Very annoying that I had to go through all of that trouble for something that to me was a no brainier. |
Originally Posted by emanon256
(Post 21237866)
First e-mail they told me I get nothing back because I paid for a premium cabin, and flew in a premium cabin.
Second e-mail they gave me 10,000 miles as good will. Third e-mail they gave me an additional 10,000. Very annoying that I had to go through all of that trouble for something that to me was a no brainier. You're right. |
Took almost a month, but they came through
Originally Posted by Mike Jacoubowsky
(Post 21164674)
Sent an email to United through their form on united.com/premierevoice or whatever it is, detailing how dreadful the ghettobird 767 was in coach (ORD-MUC). Had photos showing how bad the walls were (you could probably scrape them clean, it was that thick), carpet worn out & torn, etc. Just wanted to let them know that passengers notice and that it's not something United should be proud of when they're telling people about all the investments they're making in their fleet.
I would like to get a response, letting me know they actually care about such things, and assuming I do, I'll be happy. If I don't get a response, I'm going to push it further because they really should care. Sadly, based on my past record with correspondence to United, I think they routinely ignore first attempts, hoping to get rid of a lot of issues by having them just go away. When you point out that a first correspondence was ignored, you typically get a fairly-quick response from them. In my experience only, your mileage may vary. Mr. Jacoubowsky, Thank you for contacting United Airlines. I regret learning about your disappointment with the appearance of the cabin aboard flight 655 11July13. In efforts to provide you with a seamless travel experience, United expects our staff to maintain the aircrafts to ensure the cabins are safe and comfortable. The comfort of our passengers is a primary focus for us, and I truly regret you were disappointed in our service. Each aircraft adheres to a rigorous maintenance schedule to help ensure our customers enjoy safe and comfortable travel. I will include your comments in our monthly Customer Care report. The report will be reviewed by our Technical Operations Team. I am confident necessary repairs will be made. Please be assured your comments have been reported to the members of senior management team as well, for internal review. As a goodwill gesture I have added thirtyfive hundred bonus miles. to your MileagePlus account. We appreciate your business and look forward to welcoming you on board a future United Airlines flight. Regards, XXX XX Corporate Customer Care Oh, wait a sec. I didn't get 3500 PQMs. I got 3500 bonus miles! :D |
Originally Posted by thomasj
(Post 21233515)
First of all...don't lecture me about ethics. If I book a ticket, I expect decent service and a "relatively" on-time experience. Yes....things happen. But I do reserve the right to complain and ask for compensation when I want to.
A couple of cases in point: 1. Traveling on a Monday morning to SF (recently). 730am flight canceled. Are you KIDDING me? Get another aircraft. LAX has plenty of them. No excuse for this on a Monday. Complained to 1K voice and got $100 credit and 10K miles (miles have not shown up yet.....that may be another complaint). 2. Traveling today from xxx-LAX. Flight coming from SFO. Delayed by 1.5 hours. Hey...it's only a 1.5 hour flight. I busted my freakin wallet to fly you today. Make it happen, folks. So for this one, what's the most effective way to complain?... 1K Voice? Call Customer "service" Write a letter? Refuse to pay the credit card bill (a given today considering the lying given to me by UA). Am I looking to stick it to UA? Yes. Most definitely. If they can't get their act together, then they need to deal with it. And why am I not going to Delta? Well...my status match begging letter just got written before this. Damn Smisek for not putting Obama in his place. Total lack of leadership at UA. I mean, Jeffie KNEW that thomasj was traveling! |
My daugter was part of a group of about 13 athletes and coaches affected by the cancelled UA 974 (IAD - GVA) on July 25. They were rebooked on a flight the next day to ZRH.
I had dutifully provided my daugters MP number prior to flight. She's just a GM. Got an e-mail the next day to go to the Appreciation site where she got a $400 voucher. Cool. Other athletes on the exact same PNR are only getting $200 vouchers and they need to go to the Appreciation site and request compensation. I've encouraged them to fight for more and use my daughters name - but I also know that getting Appreciation to change their initial offer is difficult. |
Had similar situation recently.
School trip from central america was delayed by 5 hours while connecing through IAH (rushed through immigration/customs due to late arrival into IAH and then 1 hour on runway and another 3 hour at gate in 30 minute increments - kids went without food for 15 hours as they finally landed at 3:30 in morning to a closed down airport) They were told to go to united and claim compensation. Kids do not recall which link. q1 is there a specific place to claim this? q2 what is usually offered for such delay of 5 hours (does it matter that it was international connection although the delay was on domestic leg) BTW, wouldnt have even think of any compensation as delay was due to mechanical breakdown and airline had to wait for midnight to have another plane becoming available (thought safety issues do not require any comp) However, it was united who told kids about compensation (in reality they would have preferred UA giving them few cookies or at least allowing them to go to food court to buy some food themselves rather than insisting on kids sticking around the gate in 30 minutes increment over so many hours) |
www.united.com/appreciation is the link to go to.
Mechanical delays are one of the reasons you might get compensation (weather or air traffic control are reasons you usually will not). |
$150 travel voucher for an upgraded biz seat from IAD - FRA in which the bottom portion of the seat did not stay flat, it kept falling.
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Damaged Baggage Compensation
Dear all,
Short of it: My bag (value $450: brand new) was damaged upon arrival after flying international F. UA will offer only $150. Is this drafted letter appropriate? Dear (United Baggage Manager) , (Local Baggage Manager in Los Angeles) asked me to contact you regarding my damaged baggage (our email exchange is below, but I will attempt to recap succinctly). 1) I flew United BRU-ORD-LAX in First Class on XX/YY. My bag arrived in ORD damaged, and the ORD staff instructed me to file a claim when I got to my final destination (LAX). My bag is a $450 bag (credit card receipt at bottom of this email). 2) Upon arrival at LAX, I filed a claim and received case number LAXXXXXXX. I was told I would received a communication from United within 2 days. 3) After four days with no communication, I called the number proved. I left three messages one day and two the next. I finally called Customer service, and they were able to connect me with (Local UA Bag Manager). 4) XXX was courteous and professional in every communication that followed. She advised me that without an original receipt, United could only provide $100. 5) I suggested that as a loyal UA 1K customer, I would accept a $450 voucher for future United travel. 6) XXX then offered a $150 voucher. Mr. XXX, as a loyal flyer on an international First class ticket, I find $150 insulting. If you can please re-evaluate my request. Keep in mind that last time I flew with a broken light bulb on an international flight, United gave me a $350 voucher. Thank you! ZRS70 |
Originally Posted by zrs70
(Post 21267792)
Dear all,
Short of it: My bag (value $450: brand new) was damaged upon arrival after flying international F. UA will offer only $150. Is this drafted letter appropriate? Dear (United Baggage Manager) , (Local Baggage Manager in Los Angeles) asked me to contact you regarding my damaged baggage (our email exchange is below, but I will attempt to recap succinctly). 1) I flew United BRU-ORD-LAX in First Class on XX/YY. My bag arrived in ORD damaged, and the ORD staff instructed me to file a claim when I got to my final destination (LAX). My bag is a $450 bag (credit card receipt at bottom of this email). 2) Upon arrival at LAX, I filed a claim and received case number LAXXXXXXX. I was told I would received a communication from United within 2 days. 3) After four days with no communication, I called the number proved. I left three messages one day and two the next. I finally called Customer service, and they were able to connect me with (Local UA Bag Manager). 4) XXX was courteous and professional in every communication that followed. She advised me that without an original receipt, United could only provide $100. 5) I suggested that as a loyal UA 1K customer, I would accept a $450 voucher for future United travel. 6) XXX then offered a $150 voucher. Mr. XXX, as a loyal flyer on an international First class ticket, I find $150 insulting. If you can please re-evaluate my request. Keep in mind that last time I flew with a broken light bulb on an international flight, United gave me a $350 voucher. Thank you! ZRS70 I wonder if serial complainers see diminishing returns? |
Originally Posted by IAH-OIL-TRASH
(Post 21267849)
As a million- miler plus traveller, I will not spend $450 for a bag that's gonna get tossed on a conveyor belt and disappear behind some rubber flaps behind the counter. I don't think United ought to be responsible for "statement" bags. $450 new is one thing - what is the value if you tried to sell it on Craigslist? Probably not more than $150. It's what it's worth today, not what you paid for it.
I wonder if serial complainers see diminishing returns? |
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