anyone?
 

Anyone bother to comment? I am going to call UA soon to seek a fair compensation but without a plan right now...........

I don't often write in, and usually it's with positive feedback. Was pretty happy with the response we got after a recent problem.

We were confirmed in J on ORD-IAD-LHR (upgraded with our GPUs from coach).

60 min before departure of ORD-IAD, a 90-min crew delay was posted, which created a misconnecting itinerary at IAD. With the late notice on the crew delay, there was no way for us to land in LHR on the same day in J (there was no R space and basically no J space). So we were rebooked on an ORD-LHR nonstop in the back of the plane, with an upgrade waitlisted fruitlessly. We did land slightly earlier than originally planned, but we were a bit less comfortable (three seats in 767 Y is not quite as good for sleeping as a J bed).

Our mistake was to book a sCO flight out of UA hub ORD. A last-minute crew scheduling delay seems to be not an uncommon occurrence there.

We asked for no compensation except that our Jan 14 GPUs be extended to, say, July, since we had no additional coach travel planned through January.

A MileagePlus service director wrote back a few days later and extended our GPUs to April 2014, which will work perfectly fine. Pretty happy. I don't know exactly how much latitude UA has to extend upgrade instruments (my sense was that it is fairly rare) so it seemed like a nice gesture.

To each their own. I think I could sleep in J without a legrest, you can use your bag as a ghetto footrest in a pinch. Not reclining I think would be a bigger deal but I certainly respect your point.

I had a delayed flight (over 3 hours) on 12/6 and got an e-mail upon landing. So, I guess they are still doing it - maybe not as regularly?

why can't view page 101?

It's a FlyerTalk bug. There is no page 101. Yet.

ORD-LHR cancelled last night. I was in E+ with a row to myself. Not bad for sleeping. Anyway, comp offered was 12,500 miles; $300 domestic cert; or 20% any economy flight globally.

Hello everyone.

Just need few advice from everyone here.

Long story short, on my flight UA892 from ICN to SFO I was seated in an aisle seat with entertainment system broken. I tried the headphones United FA provided me with and also my BOSE noise cancellation and my own personal headphones but the audio entertainment system was not working for the entire flight. Which was about 9 hours.

I emailed customer care and this was the reply i got.

"Dear Mr. Lee,

Thank you for including United Airlines in your travel plans.


Each aircraft adheres to a rigorous maintenance schedule to help ensure our customers enjoy safe and comfortable travel. I truly regret the inflight entertainment system did not function properly during your recent trip with us. Please be assured your comments will be forwarded to division senior management for internal review and necessary corrective action.

In appreciation for your feedback and patience, please enjoy 2,500 goodwill miles as a goodwill gesture.

We appreciate the time you took to share your thoughts with us and the opportunity to apologize for the inconvenience.


Regards,"

I emailed them back saying i dont want 2500 miles because it didnt seem right but they just went ahead and deposited 2500 miles.

What should i do?

Thanks in advance

Wait, you don't want the miles? You're looking for advice about how to un-get them?

I was hoping for a e-cert for future travels or more miles.

was my expectation to high? it was an international flight as well...

For new United, yes, it probably was. I complained about non-working audio on a RDU-IAH flight, non-working power IAH-ORD and a flight cancellation and a bad agent all on the same trip in January in my last month of Premier Gold and I only got 7,000 miles.

I have rec'd two certs recently, both initiated by me.

1) $250 for a MX cancelled flight...last flight of the day. I had to overnight--UA's expense. Incurred about $75 in additional costs

2) $175 for a 3-hour delayed flight. It was last leg of a paid GF ticket. Incurred about $50 in additional costs.

So I read that the comp offer depends on your MP status. Does your *A status with another airline weigh anything at all? E.g. I fly intl with them several times but I'm a peasant on MP since I bank my miles to another program.

Also in my case, there was no audio for the first several hours of the IFE (had they been showing silent movies it would have been much more bearable), then got the flight turned around after hours onboard, rebooked on the next day with a total of 27 hours delay. Should I lump all my complaints in one to maximize any compensation or file them separately?

I was on ICN-SFO 892 Sunday night myself, and cabin power (for lights and IFE) issues caused a 1-hour delay and complete lack of entertainment for the first six hours of the flight, including no map, which is my favorite show. Eventually right as I was falling asleep, "Jobs" comes on and keeps me up as I was at the bulkhead under the main screen. The appreciation page claimed "Our records indicate that the flight you were on did not experience an incident that qualifies for compensation", so I filled out the feedback form and am waiting to hear back. I'll update once I do.

Is it worth writing in to 1K Voice for a 3 hr tarmac delay at ORD on Sunday night after the flight was already 2 hrs late arriving? The tarmac delay was weather but the 2 hrs late departure from SFO was mechanical issues.