Looks like the customer care form has been updated on united.com/customercare and allows you to directly request passenger rights compensation as a category now. Also seems to specifically spell put the 1000ETC/50,000 mile option as an alternative to the regulatory amount.

Just submitted claim, didn't see that. We'll see how it goes.

https://cimg8.ibsrv.net/gimg/www.fly...09b23ff0f0.png

Same message shows for Canada & Spain (surprised they don't link directly to the AESA form they ask to be filled out here under Europe; https://www.united.com/ual/en/us/fly...rnational.html). Which looking at that page, apparently an email also exists [email protected] for anyone else wanting another avenue to try submitting their EU261 claims.

https://cimg4.ibsrv.net/gimg/www.fly...9b8d1b1669.png

Any idea why Spain is listed separately from "Europe/United Kingdom"? Do they have different EU261 rules? As an EU member wouldn't they be bound by EU law which is EU261/2004?

-RM

EC261/2004 has to be implemented by each countries regulator, and in Spain they set up an ADRP.

Thanks! If I don't hear back by tomorrow, I'll try this way.

If United gets you to an alternate airport (not co-terminal) but within 2 hours of original scheduled arrival does that qualify for EU261? I know it’s a bit complex since EU261 is void if they get you to the final destination within 2 hrs of the original scheduled time but not alternate airport.

Are you voluntarily agreeing to a change in destination?

Probably does not matter, but what are the two airports?

It was the first flight that got in (what they offered). GRR vs FNT

I was booked on the following earlier this week:

UA22 DUB-EWR
UA2147 EWR-DEN
UA4780 DEN-YEG

UA22 was delayed initially due to a late arriving inbound aircraft by about 40minutes. After boarding 3 mechanical issues were identified and following about 3hrs of rolling delays the flight was ultimately cancelled.

I called United and was rebooked on another UA flight to EWR leaving 45min later but due to airport staff forcing us to reclear customs I like many others did not make the flight.

When it became clear that I would not make the later UA to EWR I called United again and spoke about other options. After being told they could not interline to KL I was rebooked on the following (which I believed would get me home the fastest way possible):

EI356 DUB-MUC
OVERNIGHT LAYOVER
LH476 MUC-YVR
AC248 YVR-YEG

I arrived just under 24hrs after my scheduled arrival time into YEG. My understanding is that EU261 applies in this case. However I am curious, does Canadian rule also apply? If so I should claim the larger amount of the two, correct? 1000CAD is more than 600EUR so I’d rather the CAD if possible.

Additionally, will I have any chance getting reasonable costs I incurred such as hotels, food, and Ubers in Munich refunded or is this expected to be included in the 600EUR/1000CAD per person?

Thanks for any help—it’s been a fun week…

I wonder what UA’s alternative offer will be. If you fly UA frequently enough to make use of it, they consistently offer a USD1000 travel credit in lieu of the EUR600 cash. I wonder if they’re just going to offer that same USD1000 for the Canadian rule, or if they’d bump it up a bit.

Direct costs due to the delay are reimbursable separately with receipts — hotel, food, ground transportation. That’s on top of the damages paid.

I'm looking for some advice since UA has not responded to my request regarding this delay:

I was originally booked on this set of flights (both in JN class) on May 19. My flights were cancelled due to a strike that ended being called off:
UA169 VCE-EWR
UA1705 EWR-MIA

I was notified the night before that my flights were cancelled and I accepted a new set of flights (Business class on LH):
LH333 VCE-FRA
LH462 FRA-MIA

This second set of flights was then cancelled just a few hours later and I accepted a third set of flights that I actually flew on:
EW2431 VCE-STR (economy class)
LX1165 STR-ZRH (business)
LX64 ZRH-MIA (business)

The end result was that I departed ~2.5 hours earlier than my original set of flights and ended up at MIA ~2 hours earlier. Due to the short notice and the time changes of the flights, I think I should be able to get compensation due to EC261? But do I file this with UA or LH (or both)? Also I should note this was an award redemption so I'm not sure how to file for the downgrade on the VCE-STR leg.

A strike (unless airline staff was on strike) means there is no compensation due. A 2 hour earlier arrival would not qualify for EC reg 261 in any circumstance. If you write to UA they may throw you a small token in form of MP miles for the short VCE-STR flight in Y.

My understanding is that if the departure time of the flight moves forward 1 hour or more, compensation under EC 261 applies as if the flight was delayed.

Pic of the PDF for source (since I can't post links yet)