FlyerTalk Forums
Page 5 of 5
1
2
3
4
5
Show 40 post(s) from this thread on one page

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   United Airlines | MileagePlus (https://www.flyertalk.com/forum/united-airlines-mileageplus-681/)
-   -   June 2012 DOT Data Released (https://www.flyertalk.com/forum/united-airlines-mileageplus/1375379-june-2012-dot-data-released.html)

star_world Aug 17, 2012 9:30 am
Originally Posted by halls120 (Post 19140505)
If it was a "relatively small dip in performance," why did Jeff Smisek apologize for it?
Because the current performance is terrible - as I said above. But from a historical perspective it's not particularly notable.

Originally Posted by channa (Post 19140561)
The company is not running itself into the ground with poor operational performance. They're running it into the ground with poor customer service, customer-hostile policies, and inadequate technology which negatively impacts the customer experience.

The poor operational performance just compounds what they're already doing.
Absolutely agree. I'd add poor training and poor employee attitude to that list.


All times are GMT -6. The time now is 5:43 am.
Page 5 of 5
1
2
3
4
5
Show 40 post(s) from this thread on one page


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.