"Inside United's Nerve Center"
Jun 18, 2012, 8:59 pm
#1
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"Inside United's Nerve Center"
Chicago Tribune article about the consolidation of Operations to Willis Tower.
Not very in depth, but a quick peek behind the scenes:
http://www.chicagotribune.com/busine...,7409162.story
Not very in depth, but a quick peek behind the scenes:
http://www.chicagotribune.com/busine...,7409162.story
Jun 18, 2012, 9:28 pm
#2
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"customers have been frustrated recently with delays and inefficiencies that plagued United after it combined its passenger reservation system in March. However, many of those issues stemmed from a new computer system, rather than any problem directly related to the network operations center, McDonald said."
I'd hardly call SHARES "new" -- and that's the problem.
I'd hardly call SHARES "new" -- and that's the problem.
Jun 19, 2012, 4:45 pm
#3
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So they have consolidated everyone to one floor in a highrise building? Sounds like they have perfectly engineered a future major outage.
I think they should have talked about disaster recovery plans in case that site disappears. Hopefully they actually have a DR plan.
I think they should have talked about disaster recovery plans in case that site disappears. Hopefully they actually have a DR plan.
Jun 19, 2012, 4:53 pm
#4
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Jun 19, 2012, 6:04 pm
#5
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Jun 19, 2012, 7:00 pm
#6
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I think they are keeping the old operations center off site of ORD mothballed as a failsafe.
Jun 19, 2012, 7:25 pm
#7
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Both predecessor airlines had co-located operations functions in the past. It may also be of interest to some that the new location and set-up has been in works since before the merger.
Jun 19, 2012, 7:42 pm
#8
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There's an off-site DR location. CO used to have one outside of Houston in a bunker some paranoid/crazy guy built before going bankrupt.
Jun 19, 2012, 8:52 pm
#9
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i also read somewhere they're still running the ops center in houston or something to that order as well. i'm sure there's DR operations elsewhere, i'd be hard pressed to believe the FAA wouldn't mandate that somehow.
also for the inevitable shares criticisms, this seems more on the flight center operations than it does on the reservations system. pss afaik is just a backend reservations server program, doesn't do anything in the way of monitoring and maintaining birds in the air.
also for the inevitable shares criticisms, this seems more on the flight center operations than it does on the reservations system. pss afaik is just a backend reservations server program, doesn't do anything in the way of monitoring and maintaining birds in the air.
Jun 19, 2012, 10:44 pm
#10
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That's what I thought as well. This would seem to have little or nothing to do with SHARES. In fact, wasn't the pmUA flight operations system retained after the merger? I suspect this is so because the United way of numbering flights was retained (renumbering a great many pmCO flights, and introducing the concept of the outbound and return leg between city pairs having the same flight number, which never happened with pmCO)