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-   United Airlines | MileagePlus (https://www.flyertalk.com/forum/united-airlines-mileageplus-681/)
-   -   April 2012 DOT Data Released (https://www.flyertalk.com/forum/united-airlines-mileageplus/1356729-april-2012-dot-data-released.html)

sxf24 Jun 15, 2012 11:51 am
Originally Posted by channa (Post 18762465)
I think what we've seen with the company is that CO's mentality towards error tolerance is much higher than what we saw at UA pre-3/3. Whether it be the reliability issues we've seen with the systems (ticketing, upgrades, partner flights dropping, etc.), or IDBs, or IRROPS, it seems the company is tolerant of a higher failure rate with higher customer impact that PMUA customers are accustomed to.
I think you're extrapolating transitional performance statistics into the corporate strategy.

Originally Posted by channa (Post 18762465)
While IDBs are indeed few and far between, the impact is real. Tell that couple who misses their honeymoon cruise but gets a $100 IDB check that it's very, very, very small minority of people who get impacted. Remember this is not PMUA where they're popping you on an AA flight 30 minutes later to get get you moving. This is SHARES UA where it takes close to 30 minutes just to process you (assuming there's nobody ahead of you), so your rebook has to be a minimum of an hour or more in the future.
No one ever said the impact wasn't real. Yet, you're trying to make a case that UA is actively and systematically trying to harm customers by overbooking its flights and refusing to offer appropriate VDB compensation.

Originally Posted by channa (Post 18762465)
And you're 20 times more likely to be IDBed on UA than you are on VX.
It is hard to get IDB'd when the planes aren't full...

Originally Posted by channa (Post 18762465)
We can play with the numbers all day if you want. The point is the UA numbers are worse than industry average, and we should hope they are working towards improving them, along with all of their other systems and operational issues, even if that's not the trend we've seen in the past few months.
Perhaps you could have led (and stopped) with this reasonable and objective position.

sbm12 Jun 15, 2012 11:56 am
Originally Posted by channa (Post 18762465)
While IDBs are indeed few and far between, the impact is real. Tell that couple who misses their honeymoon cruise but gets a $100 IDB check that it's very, very, very small minority of people who get impacted.
I'd actually tell the DoT that the carrier has violated the law. But that's just because I operate in the real world.

I'd also tell the couple on a once-in-a-lifetime trip to get to the cruise port a day early and buy trip insurance.


Originally Posted by channa (Post 18762465)
And you're 20 times more likely to be IDBed on UA than you are on VX.
And infinitely more likely than on JetBlue. That still doesn't mean it is actually likely to happen. Just being 20x worse doesn't mean it is necessarily actually bad.

Originally Posted by channa (Post 18762465)
The point is the UA numbers are worse than industry average, and we should hope they are working towards improving them,
Indeed. But we should also not pretend that they mean the company is a disaster where nothing ever goes right and where every rebooking takes 30+ minutes. Mostly because that isn't actually true.

Originally Posted by ibuyyoufly (Post 18762496)
Second, everyone has 250 friends. Thats the multiplier used when you offend a customer. Those 12,000 customers have the ability to influence 250 people each and through word-of-mouth. Thats 3 Million. Now all of a sudden, that number is meaningful. In fact, more meaningful than any of the influential Media Headlines I listed yesterday in another thread.
If this was actually true then airlines would have stopped overbooking a long time ago because so one would be flying on them any more because everyone knows someone who knew a guy who was IDB'd once.


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