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-   -   United Paid Business / First - Involuntary Downgrades (https://www.flyertalk.com/forum/united-airlines-mileageplus/1351705-united-paid-business-first-involuntary-downgrades.html)

cyberjet Nov 3, 2016 1:28 am

Beyond the F later vs. Y now, is there a third path of F on a different carrier?

blueman2 Nov 3, 2016 11:19 am


Originally Posted by cyberjet (Post 27430016)
Beyond the F later vs. Y now, is there a third path of F on a different carrier?

Good question. There must be some rules here. And the only way any pax will get F on another airline is to know those rules and dig in their heels!!!

stevendorechester Nov 3, 2016 12:36 pm

It takes more effort to re-route on another airline and sometimes the employee re-booking may just be too lazy to do it. They should be required to by law when it`s within the airline`s control. As for downgrading paid f/J passengers it happened to me a couple of years ago. I was travelling YUL-EWR-FCO and in EWR I was about to board was told that I was being downgraded since they need my seat for a family who mis-connected. Seemed they were higher status and as I ( and another passenger) was on an Air Canada ticket ( in PAID business class). I was chosen as they wanted to give priority to `their own` passengers. I found this out after the fact from a sympathetic employee. Was told by the gate agent though that `we don`t have to have a reason` to re-seat you. I am not certain if the passengers were GS or knew somebody at the airline but I didǹ`t take the flight and managed to get re-booked in my paid cabin via FRA by that sympathetic employee who couldn`t have been nicer, took time to help me and apologized for the what happened. It looks to me like, in practice at least, the policies are whatever each employee decides what they are going to be on any given day. Thankfully there are still good employees out there who know how to do their jobs.

fly747first Nov 3, 2016 1:49 pm


Originally Posted by blueman2 (Post 27431977)
Good question. There must be some rules here. And the only way any pax will get F on another airline is to know those rules and dig in their heels!!!

UA treats anything other than "F" booking class as a coach fare with upgrade so I doubt they would want to rebook you in first class on another airline if you are on "A" or "P."

bocastephen Nov 3, 2016 2:43 pm


Originally Posted by blueman2 (Post 27427188)
Wow, lots of GS hate in this thread. Where did the OP say anything about moving you to get their 'favorite' seat? OP only said he paid for F, and did not get F.

In my view, GS is not even relevant. I think there is a good discussion to be had of what United can do to ensure that paid F are accommodated before upgraders. I think they should. HOW it happens in different circumstances is a worthwhile discussion.

Let's cut the OP some slack here. The bitterness of many posts here goes against the spirit of FT.

Not the OP per se, but there are countless threads and posts over the years, before and since the merger, where GS members have thrown their hissy fits with phone or gate agents in order to get someone bounced from their seat assignment. I remember one gem from years back where a GS threw a fit onboard, after their upgrade didn't clear, demanding the parents of the poster who were flying on F award tickets be thrown into coach so the GS could sit in F, and there are lots of other examples.

Hipplewm Nov 3, 2016 2:52 pm


Originally Posted by fly747first (Post 27432622)
UA treats anything other than "F" booking class as a coach fare with upgrade so I doubt they would want to rebook you in first class on another airline if you are on "A" or "P."

Even "F" fare class isn't immune anymore

I bought an F ticket (300% PQM) but it had an underlying M fare class (OP-UP (maybe UP DI) is the term the phone agent used to describe the fare), when they put me on Delta for the flight, I was booked in coach, took me a 30 min phone call to the 1K desk to sort it out.

work2fly Nov 3, 2016 2:59 pm


Originally Posted by bocastephen (Post 27432806)
Not the OP per se, but there are countless threads and posts over the years, before and since the merger, where GS members have thrown their hissy fits with phone or gate agents in order to get someone bounced from their seat assignment. I remember one gem from years back where a GS threw a fit onboard, after their upgrade didn't clear, demanding the parents of the poster who were flying on F award tickets be thrown into coach so the GS could sit in F, and there are lots of other examples.

Post 99 upthread


Originally Posted by work2fly (Post 18917210)
I was recently on an international F award, departing SFO. 3 class 767, F checked in full. This was a domestic flight connecting to my international flights.

As I'm sitting in 1A, a flight attendant tells me I have to move to business class, as a standby GS pax didn't want the C seat he was given and was insisting on F. He was standing in the galley refusing to take his seat or leave the plane. Seriously :rolleyes:

I ask to speak to the GA who tells me that an award ticket has lower priority than an upgrader and that I am to take the biz seat or be forcibly removed from the plane, as she needs to close the door. That was her opening line to me. Double :rolleyes: :rolleyes:

I quickly surmised that I wasn't going to get anywhere pointing out the lunacy of being displaced for a standby and that I could choose to sit in C on this flight or have my butt hauled off the plane and at best, sit in 2 class F on a later flight. I agreed to move.

I was met by an apologetic GS agent when I got off the plane and escorted to the IFL. She explained that since I was on an award, she wasn't quite sure how many miles I was due back.

My guess is that since there was a 10,000 mile difference between the cost of an F and a C award, and that I had two longhaul international F segments that weren't downgraded, I was looking at maybe 1,000 miles coming back to me.

I was given a $500 travel voucher for my inconvenience which I think was adequate to address the abysmal treatment I received from the SFO GA.


QBK Nov 3, 2016 3:02 pm


Originally Posted by fly747first (Post 27432622)
UA treats anything other than "F" booking class as a coach fare with upgrade so I doubt they would want to rebook you in first class on another airline if you are on "A" or "P."

Correct me if I'm wrong, but I think this isn't a matter of "All A/P fares are UPDI fares", but rather "Some A/P fares are UPDI fares, or other weird variations of coach-with-upgrade, and it's very hard to tell in practice." I think there are still at least a few honest to goodness A and P fares, no?


Originally Posted by Hipplewm (Post 27432836)
Even "F" fare class isn't immune anymore

I bought an F ticket (300% PQM) but it had an underlying M fare class (OP-UP is the term the phone agent used to describe the fare), when they put me on Delta for the flight, I was booked in coach, took me a 30 min phone call to the 1K desk to sort it out.

OP-UP, or UPDI? If the former, I'm inclined to think the agent was just using the wrong phrase, since op-up usually means "operational upgrade" and is totally different. UPDI fares are the ones giving everybody fits in this context.

And, FWIW and AFAIK, these are supposed to be treated as premium cabin fares for all purposes including irrops, according to official policy. It's just that a lot of agents don't understand the system.

findark Nov 3, 2016 3:19 pm


Originally Posted by QBK (Post 27432880)
Correct me if I'm wrong, but I think this isn't a matter of "All A/P fares are UPDI fares", but rather "Some A/P fares are UPDI fares, or other weird variations of coach-with-upgrade, and it's very hard to tell in practice." I think there are still at least a few honest to goodness A and P fares, no?

All domestic premium cabin fares begin with an Economy letter except for the following: FUA, FUA2F, FUA2FNR, F, JUA, J. Furthermore, all other domestic premium fares are differentially fared, except for the p.s. fare table and certain very expensive fares. On F/A scale routes, this means that many fares with an F booking code begin with an Economy letter.

Naming for the differential fares is very non-standard, and United changes the patterns of the fare bases rather often. But given their prevalence, it should be very clear that they are "true premium fares" in whatever possible sense that should be relevant. Especially when the basis uses the /UPDI suffix, it can be easy for a lazy/inexperienced agent to assume it's an instrument or other upgrade, as for example a "TOD" offer can force a revenue premium booking code like A on top of an Economy fare basis.

So an agent might be stuck trying to tell the difference between:
Code:

Basis          BC
HAA07AGN        A
HAA07AGN/UPDI  A

and possibly on a tiny screen which happily chops off the rightmost part of the fare basis.


But if you purchase a ticket in "United First" you are buying a real ticket, and you should stand your ground and insist on proper accommodation.

Hipplewm Nov 3, 2016 8:26 pm


Originally Posted by QBK (Post 27432880)
Correct me if I'm wrong, but I think this isn't a matter of "All A/P fares are UPDI fares", but rather "Some A/P fares are UPDI fares, or other weird variations of coach-with-upgrade, and it's very hard to tell in practice." I think there are still at least a few honest to goodness A and P fares, no?



OP-UP, or UPDI? If the former, I'm inclined to think the agent was just using the wrong phrase, since op-up usually means "operational upgrade" and is totally different. UPDI fares are the ones giving everybody fits in this context.

And, FWIW and AFAIK, these are supposed to be treated as premium cabin fares for all purposes including irrops, according to official policy. It's just that a lot of agents don't understand the system.

Might have been UP DI - either way, once a supervisor was involved it was handled rather quickly

QBK Nov 4, 2016 5:37 am


Originally Posted by findark (Post 27432937)
All domestic premium cabin fares begin with an Economy letter except for the following: FUA, FUA2F, FUA2FNR, F, JUA, J. Furthermore, all other domestic premium fares are differentially fared, except for the p.s. fare table and certain very expensive fares. On F/A scale routes, this means that many fares with an F booking code begin with an Economy letter.

I stand corrected! and educated.

meducate Nov 4, 2016 7:14 am

As an 11-year GS, I can state that I have never thrown a "hissy fit" on a plane, in a gate area, in a lounge, or on the phone. It's just not my style, nor does it do anyone any good!

There was on instance, a few years back (when this itin was possible) when I was flying JFK-IAD-LHR and onwards to GVA. It was the morning flight out of IAD so I was on a very early flight out of JFK. I was in paid C and had used a Systemwide (remember them?) to F IAD-LHR. The GS agent couldn't print out my IAD-LHR BP. He had no idea what had happened; he tried to re-route me on another morning flight out of JFK nonstop to LHR on another carrier, but none were available in F or C. He told me to go to IAD and that he would keep working.

IAD worked hard, and although one very junior gate agent offered me a seat in Y but promised me a C meal (which I declined). Finally, a supervisor downgraded an upgraded passenger back to Y and gave me my C seat (that I had purchased). She then came on board and gave me a $1500 voucher for the downgrade.

It turned out that a gate agent downstream, at MCO, had displaced me and 3 others from F to accommodate a family who had missed their original flight. They were on discounted economy tickets, but the agent decided to make them feel good and put them in F. How did I find this out you may ask? Well, the woman across the aisle from me in C was actually one of the family of four. They had to move her from F to C because the agent in MCO somehow gave her the seat assigned to the resting pilot. He got his seat back.

When I told her my saga, she felt terribly about it, and offered to have her husband or one of their sons (8 and 10) move back and allow me to sit in F. I told her that I paid for C and I would keep this seat, and that her family should enjoy their flight in F and consider playing the lottery when they landed at LHR.

So, not all GS are bad. And not all GA are good. But we should never judge!

findark Nov 4, 2016 9:49 am


Originally Posted by meducate (Post 27435555)
It turned out that a gate agent downstream, at MCO, had displaced me and 3 others from F to accommodate a family who had missed their original flight. They were on discounted economy tickets, but the agent decided to make them feel good and put them in F.

:eek::eek::eek:

What on earth would possess a GA to do something like that? With the amount of extra effort needed to fix things (the blocked crew seat got assigned?! - should be held from inventory which would imply the GA force overbooked F), not to mention your $1500 ETC, have to wonder if the GA got fired.

Seems like all named in the story had a good ending. I can only hope the other two displaced F pax were similarly accommodated.

meducate Nov 4, 2016 10:12 am


Originally Posted by findark (Post 27436230)
:eek::eek::eek:

What on earth would possess a GA to do something like that? With the amount of extra effort needed to fix things (the blocked crew seat got assigned?! - should be held from inventory which would imply the GA force overbooked F), not to mention your $1500 ETC, have to wonder if the GA got fired.

Seems like all named in the story had a good ending. I can only hope the other two displaced F pax were similarly accommodated.

I have no idea what the ultimate outcome was for the GA, but you can be sure that I sent in a note making sure the correct folks were aware of the issue.

I also have no idea about the other to displaced pax; I only learned about others being involved after I was already on the plane. I was not happy with the stress involved, but the ultimate resolution was good.


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