|
Rest of itinerary cancelled after first flown segment - United IT strikes again!
I've seen (and experienced) some of the horrors of post-3/3 "glitches", but I haven't seen any stories posted as fundamentally frustrating as this one. Mods, if this belong in a consolidated thread, please feel free to merge.
My outbound was BOS-LAX-SAN, and my return was SAN-IAH-BOS. This was a revenue booking directly with United. No codeshares, all UA metal. No protected segments or other funny business. Straight-up round trip booking. I printed physical boarding passed at BOS for both outbound segments, and the gate agent scanned my BOS-LAX boarding pass at the gate. I even saw my name on the display with seat number. Upon arriving at LAX, I notice that the entire reservation disappeared from my account. Putting in the PNR directly shows that it was "cancelled." I saw a CSR at LAX who told me that my reservation was cancelled because I no-showed the BOS-LAX flight -- which would be quite unexpected considering I just arrived on that flight! Thankfully, the agent was able to manually reconstruct my itinerary, complete with the upgraded segments; there was no harm done because my layover was over an hour. However, if this had been a tight connection (I actually considered taking the earlier flight that was a 30-minute same-terminal connection), a passenger in my situation might have been SOL. The CSR said that she had never seen anything like this before, and spent quite a while after fixing my reservation trying to research the problem. Has anyone else experienced something like this? |
Did you have any sort of IRROPS that would have required a backup flight put into your record?
SHARES will cancel any "no show" segment, even if it is not ticketed. If an agent puts a backup segment in the itinerary, and forgets to remove it, it will cancel everything. It is much more ruthless than Fastair, which would only remove segments if a TICKETED segment was not flown. |
Originally Posted by PWMRamper
(Post 18651923)
Did you have any sort of IRROPS that would have required a backup flight put into your record?
SHARES will cancel any "no show" segment, even if it is not ticketed. If an agent puts a backup segment in the itinerary, and forgets to remove it, it will cancel everything. It is much more ruthless than Fastair, which would only remove segments if a TICKETED segment was not flown. |
Originally Posted by PWMRamper
(Post 18651923)
Did you have any sort of IRROPS that would have required a backup flight put into your record?
When I looked at my reservation the morning before departure, it had exactly the 4 segments I was going to take. I'll also write to 1kvoice and hope for a response within 6-8 weeks :D |
I didn't read your post closely enough. Looks like you didn't have any protected segments.
I wonder if you were accidentally unseated after you were boarded onto the flight. |
Originally Posted by fsfsfsfs
(Post 18651955)
I'll also write to 1kvoice and hope for a response within 6-8 weeks :D
|
I see it happen almost every day.
|
Originally Posted by fastair
(Post 18651996)
I see it happen almost every day.
|
This happened to me too flying LAX-EWR-FLL. On the outbound flight, the return portion was cancelled. Then upon checking in for my return flight and printing out boarding passes for both flights, I received a message on my United app that I needed to check in for my connecting flight at EWR, even though I had already checked in and received a boarding pass. Upon clicking on it, I saw that it re-assigned me another seat (away from my other family member) and gave away the seat I had a boarding pass for. It took me over an hour to get back my seat.
|
Originally Posted by fsfsfsfs
(Post 18652000)
Wow. That seems problematic... Do you know why it happens? Or is it a variety of reasons?
|
Originally Posted by LHR Wannabee
(Post 18652011)
........... I saw that it re-assigned me another seat (away from my other family member) and gave away the seat I had a boarding pass for. It took me over an hour to get back my seat.
Nobody hardly ever get's their seat back on this airline. |
This happened to me a year ago to the dayiego
Originally Posted by fsfsfsfs
(Post 18651913)
I've seen (and experienced) some of the horrors of post-3/3 "glitches", but I haven't seen any stories posted as fundamentally frustrating as this one. Mods, if this belong in a consolidated thread, please feel free to merge.
My outbound was BOS-LAX-SAN, and my return was SAN-IAH-BOS. This was a revenue booking directly with United. No codeshares, all UA metal. No protected segments or other funny business. Straight-up round trip booking. I printed physical boarding passed at BOS for both outbound segments, and the gate agent scanned my BOS-LAX boarding pass at the gate. I even saw my name on the display with seat number. Upon arriving at LAX, I notice that the entire reservation disappeared from my account. Putting in the PNR directly shows that it was "cancelled." I saw a CSR at LAX who told me that my reservation was cancelled because I no-showed the BOS-LAX flight -- which would be quite unexpected considering I just arrived on that flight! Thankfully, the agent was able to manually reconstruct my itinerary, complete with the upgraded segments; there was no harm done because my layover was over an hour. However, if this had been a tight connection (I actually considered taking the earlier flight that was a 30-minute same-terminal connection), a passenger in my situation might have been SOL. Same as you a united ticket round trip pwm through washington, huston then sandiego. With same return a week later. I was flying with my daughhter. Her flights were fine. I was told in portland that I would need to get seat assignments in washington. Upon talking with agent she said my flight was completed and Washington was my final destination. Long story short (6) agents later and with the pilot coming out to see why the plane was delayed was Me saying that is my continuing flight and I need to be on it.. I did get on, with my daughter. Thank god I had printed out my itinerary and showed them. They said with united/ continental combining my trip had been deleted on its first leg. Nice Way to start our trip out... Geeze The CSR said that she had never seen anything like this before, and spent quite a while after fixing my reservation trying to research the problem. Has anyone else experienced something like this? |
Originally Posted by PWMRamper
(Post 18651923)
Did you have any sort of IRROPS that would have required a backup flight put into your record?
SHARES will cancel any "no show" segment, even if it is not ticketed. If an agent puts a backup segment in the itinerary, and forgets to remove it, it will cancel everything. .... Is there a specific action to take as the passenger to make sure a request for protection does not do more harm than good? Any word if UA is going to change procedures to correct this? |
Originally Posted by fsfsfsfs
(Post 18651913)
Has anyone else experienced something like this?
I just experienced something similar but certainly not while flying. I logged into my UA account this morning to find an international flight SFO-ORD-AMS-FRA-SFO simply missing in my reservations. I did more research and found that it was cancelled. Called the Premier Line, after 40 minutes they managed to rebuild the itinerary including upgrades but it took a supervisor. The answer as to why this happened was wait for it, "a schedule change". It's a good thing I check them almost daily. The PMUA agent apologized profusely and told me to keep checking my reservations for this stuff. Of course, it wasn't until later I realized they booked me on the wrong flight out of FRA to AMS giving me only a 2 hour connection rather than the 3 I originally planned. And they took an additional GPU out of my account. I guess I'll need another 40 min phone call to get that part resolved. Oneworld is more and more attractive by the day. |
Originally Posted by WineCountryUA
(Post 18652110)
yeap, this happened to me earlier this month (the icing on the cake of a bad day) -- seems asking to be protected in the case of irrops / delays / .... is a recipe for disaster.
Is there a specific action to take as the passenger to make sure a request for protection does not do more harm than good? Any word if UA is going to change procedures to correct this? When getting protected on a flight, make sure you confirm the backup(s) are at the end of the reservation, the last segment(s). This way, if you do not use them, it doesn't affect any segments below it. I usually place backups in this way, but I know some agents place them immediately after the original flight, as the PNR is easier to read this way. |
| All times are GMT -6. The time now is 6:48 pm. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.