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-   United Airlines | MileagePlus (https://www.flyertalk.com/forum/united-airlines-mileageplus-681/)
-   -   Is SBUX back? (https://www.flyertalk.com/forum/united-airlines-mileageplus/1350474-sbux-back.html)

gradsflyer May 27, 2012 4:57 pm

Is SBUX back?
 
I won't know for sure until I fly tomorrow, by today when I was completing OLCI, on the page where it describes the various services available in each cabin it explicitly said Starbucks coffee, which is not something I remember ever reading since 3/3 or since the switch to Freshpoo #1 last year.

If COdbaUA has actually listened to customer complaints and gone back to SBUX from Freshpoo #2 I would consider this to be quite a victory and a minor miracle. Anybody actually experienced whether this is true or not?

exerda May 27, 2012 5:10 pm

No, that text has unfortunately been on the web site for quite some time.

UA's IT cannot be bothered to correct such minor issues; after all, they still had SkyTeam references in several places on the site until very recently.

gradsflyer May 27, 2012 5:30 pm

Quote:

Originally Posted by exerda (Post 18651260)
No, that text has unfortunately been on the web site for quite some time.

UA's IT cannot be bothered to correct such minor issues; after all, they still had SkyTeam references in several places on the site until very recently.

I mostly thought it was too good to be true, just not sure how I never noticed it before, or maybe it only shows up on certain service description pages. While it is a minor issue as you say, someone could seriously go after UA for false advertising with this if they wanted to I think.

sbm12 May 27, 2012 5:38 pm

Quote:

Originally Posted by gradsflyer (Post 18651338)
While it is a minor issue as you say, someone could seriously go after UA for false advertising with this if they wanted to I think.

The DoT has been big on that lately. I'd definitely file a complaint and see if UA gets fined.

garykung May 27, 2012 10:06 pm

Quote:

Originally Posted by sbm12 (Post 18651362)
The DoT has been big on that lately. I'd definitely file a complaint and see if UA gets fined.

No - Class Action :D:D:D

gradsflyer May 27, 2012 10:31 pm

I really don't know that I'll bother with a complaint, and I didn't think of taking a screen capture at the time but as far as advertising goes it is pretty Jeffed up.

FlyingNut724 May 27, 2012 10:47 pm

Quote:

Originally Posted by exerda (Post 18651260)
No, that text has unfortunately been on the web site for quite some time.

UA's IT cannot be bothered to correct such minor issues; after all, they still had SkyTeam references in several places on the site until very recently.

I would think SBUX would sue them for trademark infringement.

bsmnsr May 27, 2012 10:49 pm

Quote:

Originally Posted by gradsflyer (Post 18652270)
I really don't know that I'll bother with a complaint, and I didn't think of taking a screen capture at the time but as far as advertising goes it is pretty Jeffed up.

The real irony for me lies in the fact that one of the preflight videos had Smi/J talking about how the company's new data systems were world class and would make the machine more efficient.

Based on my entirely unscientific study, I think every PMUA IT system that was Customer facing was much better than PMCO's. I think it boils down to attention to detail. Things like OLCI screens are important if you're trying to build confidence in your brand.

Of course, given the "Jeffing" up of the integration, I can see how this item wouldn't be caught.

Renard May 27, 2012 10:50 pm

Quote:

Originally Posted by FlyingNut724 (Post 18652305)
I would think SBUX would sue them for trademark infringement.

and they should. Someone might drink the UA freshpoo and think it was starbucks... vowing to never go to a starbucks again ;)


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