just in..new boarding process..."READY, SET...GO"

SURE its gonna be new and improved. What would be new and improved is to GO BACK to the RED CARPET.

One of them is for me, please forward.

It really adds insult to injury that that they can't even manage to send me their apologies, but I guess it's all the proof I need about the continued utter unreliability of their systems. In the past, I used to get annoyed by PMUA spamming me about the loyalty credit card that I've already got. Now, having not even received mileage credits for my card spending since January, I miss even those e-mails.

If they were truly listening to us instead of giving us the standard PR BS, they would remove Jeff and his annoying welcome video which is packaged as part of the all important safety briefing.

If they could just write code as well as they craft sentences
 

Glad to finally hear SOMETHING but overall - a lot of words - but few answers and not enough specifics.

I suppose i shouldn't complain since at least they got somewhat specific about the 24 hour upgrade issue - but when you read the sentence "It will take us several months to complete this important project, but we are committed to delivering on this for you. " its hard not to scoff when this was existing functionality which was lost.

Glad they are "committed" to restoring what we had....

LOL, this time no one was brave enough to sign the email.

Someone better tell the people at the MPSC, because they kept telling me they are still working on mileage redeposits from February.

Because Jeff sez, "Your money is really my money, collecting interest to make my golden parachute even bigger."

+1 Above and beyond the more substantive problems, I am so tired of this guy's face and voice.

2nd thing I noticed

1st thing is how long winded and wordy just like CO's trashy website.

After many swipes to reach the bottom no signature?

Edit: mine (gold) came later than my kid's (no status). Typical CO Mentality

Also mine had navy background stripe at top and bottom and kid's was CO.com blue color

Both messages had the same insipid content

Just vague promises, no dates specific by which these issues will be addressed. Even if the date is a year out, it gives specificity and creates accountability. Also a lot of blame on IT, but no affirmation of what the upgrade policy is. Will someone from UA have the courtesy of being crisp- is the current practice of prioritizing TODs over elites an IT snafu- or is it policy?

I got this letter this morning and noticed NOTHING WAS SAID about the lousy, rude cust service

They were also "committed" to my yearly upgrades and UAClub membership that they took away as a mm flyer. I guess when UA now uses the word "committed" they mean it the same way I said I was committed to my EX-wife:D

That is normal CO. Why would they call special attention to normal operations?

From an insider, I have it on good authority that there will only be 4 boarding groups on the new United:

Group #1 Uniformed military and those who need "a little extra time" to board.
Group #2 Families with children under 5
Group #3 GS, 1K, 0P, 1P, and 2P
Group #4 Kettles

At the new United, we treat all elites alike! :mad:

LOL yeah sure.

If that is the case just merge 3 and 4 and call it 4's label.

I guess they forgot F and C class or will that be group 5