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-   -   How does the new UA calculate fare difference/penalty for changes? (https://www.flyertalk.com/forum/united-airlines-mileageplus/1324191-how-does-new-ua-calculate-fare-difference-penalty-changes.html)

1k650 Mar 12, 2012 7:45 pm
How does the new UA calculate fare difference/penalty for changes?
 
Let's say that I have a non-refundable international fare with a penalty of $250 for changes. I re-route my return to another city but the fare is now less than the original fare by $200. So, what is my add-collect? $50? I could ask UA but it is impossible to get through on the phone.

sbm12 Mar 12, 2012 8:22 pm
I'd be shocked if the answer was anything other than you pay the change fee in new money and then get back a voucher for any credit that might exist. That's how the sCO systems work and there is no indication that they've changed it.

1k650 Mar 12, 2012 8:47 pm
Originally Posted by sbm12 (Post 18188436)
I'd be shocked if the answer was anything other than you pay the change fee in new money and then get back a voucher for any credit that might exist. That's how the sCO systems work and there is no indication that they've changed it.
Thanks - anyone who has tried this?

1k650 Apr 25, 2012 12:03 am
To close the loop, this is exactly what they did - issued me a credit.

johnru36 Apr 25, 2012 12:08 am
Originally Posted by 1k650 (Post 18456481)
To close the loop, this is exactly what they did - issued me a credit.
Did they actually issue a credit (back to your original credit card - PMUA procedure) or are they going to send vouchers to give you credit for the difference?

Since 3/3 I've been sent vouchers the two times this occured - even the one that was for $2.50....

1k650 May 9, 2012 11:13 pm
Originally Posted by johnru36 (Post 18456494)
Did they actually issue a credit (back to your original credit card - PMUA procedure) or are they going to send vouchers to give you credit for the difference?

Since 3/3 I've been sent vouchers the two times this occured - even the one that was for $2.50....
They PROMISED to send me vouchers - have not seen one yet. But I got the PIN number and so should be able to use it (have not tried yet).


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