Re-qualification based on actual membership date?
Mar 25, 2019, 5:28 am
#1
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
Re-qualification based on actual membership date?
I'm really confused about this - before the IT mess, we are all re-qualified for Elite. But then after the mess TK claims that we haven't made it because they now only counts flights that's from my exact membership date (March 4) instead of just March. I don't think this was the case before and honestly this is the first time I was told my exact membership date.
It's really annoying to find out now because have less than a week to be able to buy miles (if it's even possible).
It's really annoying to find out now because have less than a week to be able to buy miles (if it's even possible).
Mar 25, 2019, 10:17 am
#2
Join Date: Nov 2009
Location: YVR
Posts: 251
As far as I know it has always been an exact date since I joined in 2012. For example, mine is Aug 30, not Aug 31. You should be able to buy up to 10k miles to maintain status, you won't actually see those miles credited to your account, but you will keep status.
Mar 25, 2019, 11:54 am
#4
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
Thanks. It's just really weird that I was able to do this previously - I had no idea when my membership date is until now.
If March 4 is the date then when is my qualification period? My card doesn't run out until the end of March so if my qualification doesn't start until April, then I will have only 11 months to requalify?
If March 4 is the date then when is my qualification period? My card doesn't run out until the end of March so if my qualification doesn't start until April, then I will have only 11 months to requalify?
Mar 25, 2019, 6:33 pm
#5
Join Date: Aug 2011
Location: Sydney, Australia and Stockholm, Sweden
Programs: VA Platinum, SQ Gold, TK Gold, Hhonors Gold, Accor Plus Platinum, Bonvoy Gold, Radisson Premium
Posts: 1,022
How then do I find out my exact date? In the app I can see an Expiry Date (of the card, not any miles) of 30 September 2019 and below that "The amount of miles to maintain status - 30 September 2019". Maybe I've fluked the exact same day for Elite expiry and Membership date. But if not how do I find it? Thanks.
I'll easily qualify but I have a J ARN - SYD flight which I was planning to take after it ticks over in early October. I don't want to mess that up by a few days.
I'll easily qualify but I have a J ARN - SYD flight which I was planning to take after it ticks over in early October. I don't want to mess that up by a few days.
Last edited by sydunipete; Mar 25, 2019 at 6:33 pm Reason: typo
Mar 26, 2019, 2:23 am
#7
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,047
Thanks. It's just really weird that I was able to do this previously - I had no idea when my membership date is until now.
If March 4 is the date then when is my qualification period? My card doesn't run out until the end of March so if my qualification doesn't start until April, then I will have only 11 months to requalify?
If March 4 is the date then when is my qualification period? My card doesn't run out until the end of March so if my qualification doesn't start until April, then I will have only 11 months to requalify?
If you miss both, you would soft land at the end of March 2021.
Mar 26, 2019, 2:32 am
#8
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
The weird thing was that I was requalified back in 2018 and got the card operation done for all of us. That's the reason why I am so confused and frustrated now because the system showed we were all qualified but suddenly we didn't.
I think it's bad they don't publish my membership date and expect people to know it by heart. Either they should put it on the cards or they just do the membership month instead.
I think it's bad they don't publish my membership date and expect people to know it by heart. Either they should put it on the cards or they just do the membership month instead.
Mar 26, 2019, 7:26 am
#9
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,047
The weird thing was that I was requalified back in 2018 and got the card operation done for all of us. That's the reason why I am so confused and frustrated now because the system showed we were all qualified but suddenly we didn't.
I think it's bad they don't publish my membership date and expect people to know it by heart. Either they should put it on the cards or they just do the membership month instead.
I think it's bad they don't publish my membership date and expect people to know it by heart. Either they should put it on the cards or they just do the membership month instead.
Mar 26, 2019, 7:35 am
#10
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
Mar 27, 2019, 12:07 am
#11
Join Date: Nov 2009
Location: YVR
Posts: 251
Website
-> My Account
-> Show my Miles statement (red text on left hand side)
It shows both my membership expiry and when my miles expire by year. It is not the same date, all my Miles expire on Dec 31, membership ends August 30.
-> My Account
-> Show my Miles statement (red text on left hand side)
It shows both my membership expiry and when my miles expire by year. It is not the same date, all my Miles expire on Dec 31, membership ends August 30.
Mar 27, 2019, 12:30 am
#12
Join Date: Aug 2011
Location: Sydney, Australia and Stockholm, Sweden
Programs: VA Platinum, SQ Gold, TK Gold, Hhonors Gold, Accor Plus Platinum, Bonvoy Gold, Radisson Premium
Posts: 1,022
I went back through my old statements. I haven't kept every month and as bad luck would have it I don't have any for my renewal month. On my current statements I see
Elite Membership Start Date03.10.2017
Elite Membership Expire Date30.09.2019
I rang the service centre and they said my expiry date was 30 Sep and they couldn't see any other date. So I'm planning some big flights on 1 - 2 October which I want in next year for the purpose of Elite renewal (2019 - 2021). Should I book these for 3 - 4 Oct instead?
Elite Membership Start Date03.10.2017
Elite Membership Expire Date30.09.2019
I rang the service centre and they said my expiry date was 30 Sep and they couldn't see any other date. So I'm planning some big flights on 1 - 2 October which I want in next year for the purpose of Elite renewal (2019 - 2021). Should I book these for 3 - 4 Oct instead?
Mar 27, 2019, 2:21 am
#13
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
Isn't it a bit strange that if your membership start date is October 3, the expiry should be in the same month.
TK claimed that mine started on March 4 and expires on March 31.
If I were you, I'd book October 3-4 to be on the safe side. If you really want to know the date, you'll need to create a feedback and ask them that way - the service centre can't see anything there.
Now the ordeal continues - I sent in the screenshots of our statements obtained via email - once again thanks @craigthemif for that - TK is now letting their IT department to investigate the issue and tell me to check the account in the coming days.
TK claimed that mine started on March 4 and expires on March 31.
If I were you, I'd book October 3-4 to be on the safe side. If you really want to know the date, you'll need to create a feedback and ask them that way - the service centre can't see anything there.
Now the ordeal continues - I sent in the screenshots of our statements obtained via email - once again thanks @craigthemif for that - TK is now letting their IT department to investigate the issue and tell me to check the account in the coming days.
Mar 27, 2019, 3:32 am
#14
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,047
I went back through my old statements. I haven't kept every month and as bad luck would have it I don't have any for my renewal month. On my current statements I see
Elite Membership Start Date03.10.2017
Elite Membership Expire Date30.09.2019
I rang the service centre and they said my expiry date was 30 Sep and they couldn't see any other date. So I'm planning some big flights on 1 - 2 October which I want in next year for the purpose of Elite renewal (2019 - 2021). Should I book these for 3 - 4 Oct instead?
Elite Membership Start Date03.10.2017
Elite Membership Expire Date30.09.2019
I rang the service centre and they said my expiry date was 30 Sep and they couldn't see any other date. So I'm planning some big flights on 1 - 2 October which I want in next year for the purpose of Elite renewal (2019 - 2021). Should I book these for 3 - 4 Oct instead?
If you log-in to your TK account you might see Elite Membership Expiry Date of 31.10.2021 (assuming your re-qualification has been achieved and processed correctly) as it appears that membership expiry dates have been adjusted to the end of the "start date" month (instead of the end of the prior month)
