30 minutes schedule change
Apr 9, 2024, 4:17 am
#1
Original Poster
Join Date: Jan 2017
Programs: Turkish Airlines Gold
Posts: 118
30 minutes schedule change
I've a 30 minute schedule change to my reward business flight. Does this mean I can change one of the flights free of charge? I'm looking to extend my stay in Istanbul and take advantage of the two nights stopover hotel.
Apr 9, 2024, 11:28 am
#4
Join Date: May 2007
Programs: UA 1K, Hyatt Globalist
Posts: 5,454
That might be true in practice, but it's not aligned with TK's schedule change policy, which does entitle one to a free change. Best recourse is to HUCA or bypass the call center entirely and work with a local sales office for involuntary rebooking.
Apr 10, 2024, 1:27 am
#5
Join Date: Dec 2004
Location: NUE
Programs: *G (TK elite+), OW sapphire (QR), ST elite plus (AF). LA black
Posts: 3,678
call center agents are of no help for this issue for award flights. they will only rebook if the same award class is open on the desired flights. they have no power to book into other award fare buckets or open a promo reward seat on the flight.
only backoffice in IST or a local sales office or filling out a feedback form can help.
usually you should be able to search for yourself on the website to rebook your flight. in case you don't find anything that you desire contact your local TK sales office.
only backoffice in IST or a local sales office or filling out a feedback form can help.
usually you should be able to search for yourself on the website to rebook your flight. in case you don't find anything that you desire contact your local TK sales office.
Apr 11, 2024, 2:04 am
#6
Original Poster
Join Date: Jan 2017
Programs: Turkish Airlines Gold
Posts: 118
Thanks for the advice - I called the call centre and was told I was not eligible for a free change.
I then emailed the sales office asking to move the flight from IST to two days after the arrival to take advantage of the free stopover hotel program.
They replied, saying you're not eligible for the stopover program but we've changed your flights anyway. I know it was my fault not reading the T&Cs fully but though that was very poor to change the flights. They're refusing to change them back as it's one free change only.
I then emailed the sales office asking to move the flight from IST to two days after the arrival to take advantage of the free stopover hotel program.
They replied, saying you're not eligible for the stopover program but we've changed your flights anyway. I know it was my fault not reading the T&Cs fully but though that was very poor to change the flights. They're refusing to change them back as it's one free change only.
Apr 11, 2024, 2:32 am
#7
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,848
They replied, saying you're not eligible for the stopover program but we've changed your flights anyway. I know it was my fault not reading the T&Cs fully but though that was very poor to change the flights. They're refusing to change them back as it's one free change only.
Just book a hotel on your own; not that expensive in Istanbul.
Wait for another schedule change and rebook again by contacting the TK ticket office.
Apr 11, 2024, 3:07 am
#8
Original Poster
Join Date: Jan 2017
Programs: Turkish Airlines Gold
Posts: 118
As I said in my post it was ultimately my fault for not fully reading the terms and conditions.
I just find it bizarre that the sales office would reply to my email saying "Your ticket isn't eligible for the stopover program, but we changed it anyway" when I specifically said in the email the reason I'm changing it is to take advantage of the free stopover hotel.
I just find it bizarre that the sales office would reply to my email saying "Your ticket isn't eligible for the stopover program, but we changed it anyway" when I specifically said in the email the reason I'm changing it is to take advantage of the free stopover hotel.
Apr 11, 2024, 4:00 am
#9
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,848
They probably assumed that rebooking to a different date upon your request was more important to you than the free stopover program? I guess many of us could have made that reasonable assumption.
Just move on/book a hotel on your own - or wait for another schedule change.
Just move on/book a hotel on your own - or wait for another schedule change.
Apr 11, 2024, 4:11 am
#10
Original Poster
Join Date: Jan 2017
Programs: Turkish Airlines Gold
Posts: 118
I'm not sure how that's a reasonable interpretation to be honest when it's clearly stated I'm changing them to take advantage of the stop over program. The only change extending the stay in IST from 23 hours (which would have gotten me a free transit hotel) to 49 hours for 2 nights stopover.
I can book a hotel, it's no problem. I just don't understand how anyone can think thats a reasonable interpretation.
I can book a hotel, it's no problem. I just don't understand how anyone can think thats a reasonable interpretation.
Apr 12, 2024, 10:08 am
#11
Join Date: Jan 2019
Posts: 205
They probably assumed that rebooking to a different date upon your request was more important to you than the free stopover program? I guess many of us could have made that reasonable assumption.
Just move on/book a hotel on your own - or wait for another schedule change.
Just move on/book a hotel on your own - or wait for another schedule change.