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-   -   call center agent booked wrong fare class (https://www.flyertalk.com/forum/turkish-airlines-miles-smiles/1698822-call-center-agent-booked-wrong-fare-class.html)

IB6825 Jul 30, 15 2:38 am

call center agent booked wrong fare class
 
A few days ago I called Turkish Airlines to book a ticket in booking class Q. (Routing is ZRH-IST-CPT and back) I specifically asked the agent to be put in Q.

Flight was reserved and I was told to pay for the ticket by July 30th. I also received an E-Mail confirming that all my flights are booked in Q.

http://s5.postimg.cc/qqp0etpyv/image.jpg
direct upload


On August 29th I called again to make the payment. I asked the agent once again if my flights are in booking class Q. Agent confirms flights are in Q. Shortly after that I received my E-ticket but now the outbound leg is in Q and the return in L.

Just after that I called TK again to rectify their mistake but all they could do is to open a ticket for HQ to investigate my case. Has anybody got experience with this? All the they have to do is to change the return to Q and charge me the fare difference.
This cannot be that difficult.

I also thought of going to their airport sales office to speak to someone in person. Are they able to change the return to Q without charging me anything for the change?

IB6825 Jul 30, 15 10:09 am

call center agent booked wrong fare class
 
Problem was solved. I had 4 missed calls today from TK. Ticket is cancelled. Credit card charge reversed and a new ticket in Q issued.


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