So I no longer need my passport when travelling to the US as long as I have my Nexus card - cool!

I have been through YVR Canada/US immigration in both directions several times in the last few months. In both directions at least 50% of the machines have been inop every time. If I recall correctly, entering Canada a couple of weeks ago, only 1 of 4 machines was working.

Clearly, someone is not doing their job.

You have to carry your passport with you. You don't need it to go through Nexus, but you are supposed to have it with you anyway when traveling by air.

That has certainly been the rule I have always followed, but fritzzz25 posted an e-mail he said he received from Nexus that appears to indicate this is no longer required.

That has prompted me to check the US Customs web site which now says: "Travel by Air: All Canadian Citizens entering the United States by AIR are required to present a valid passport, or an Air NEXUS card when departing from a designated Canadian airport."
https://help.cbp.gov/app/answers/det...3D/suggested/1

What is an "Air NEXUS card"? I just have a "NEXUS card".

Means you've done the iris scan.

You still need to carry your passport.

Last Tuesday the CBP officer at YVR specifically asked for my passport "so he could stamp it."

Arriving in YVR from HKG, there was only 1.5 Nexus machines working, with the second one requiring a few minutes after every passenger before the screen reset. On a full 777 and another arrival just before us, there was a lineup of at least 20.

Time before that, arriving in YYZ ALL Nexus machines were broken. Both sides.

Sad.

AHH YES. At the risk of serious thread drift - I remember one time the Nexus machines at YYZ sucking so hard I actually made it through faster on the normal line.

Would be interesting to make an inquiry. How do we complain? Do we get to complain?

l.

The nexus line at YVR C feeds the same machine as the the "people who forget that they have fake metallic hips" line.

I decided to not just b*itch about it here so I went to yvr.ca and the catsa websites and complained. If I get stripsearched upon arrival, I'll know they received my email.

If you have a good constituent MP (particularly if s/he's not part of government) that's a good place to start. MPs usually like it when they receive a letter about something actually under federal jurisdiction.

Just make sure the letter is specific - "I was through Nexus on X, Y & Z dates and the machines were out of order every time. Why did I pay the $A for Nexus?"

Is there the chance that Air Canada will be able to offer this service of trusted traveller (TSA PRE check) on AC flights FROM US cities back to Canada?

It's great when flying UA I get the TSA pre checked, but when flying on AC, the TSA pre doesn't show up on the boarding pass.

I'm not sure if it's open to non-US airlines yet.

Given the uptake in the US, I imagine that if AC could do it, they probably would.