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Originally Posted by offerendum
(Post 25507393)
Originally Posted by alexisonsmith
(Post 25506061)
Service: 9/10 - Service was pretty good however not perfect compared to other Lounges (SQ or CX)
Food - 8/10 - Food was excellent |
Lufthansa First Class vs. Swiss First Class
Was the Excellent food rated at 8/10 because of "limited" selection? I'm curious what would have created a higher food score.
I'm a bit disappointed that the LH FCL agent was so determined to not allow access! It feels alarming and rude. Did the agent recognize that you had just flown in C so should at least be allowed into the Business lounge? Other pax may have felt afraid to go to FCL or fct if they were less aware of their access rights. I look forward to the lx F report. Thank you for these TRs! |
Originally Posted by gaobest
(Post 25509785)
Was the Excellent food rated at 8/10 because of "limited" selection? I'm curious what would have created a higher food score.
I'm a bit disappointed that the LH FCL agent was so determined to not allow access! It feels alarming and rude. Did the agent recognize that you had just flown in C so should at least be allowed into the Business lounge? Other pax may have felt afraid to go to FCL or fct if they were less aware of their access rights. I look forward to the lx F report. Thank you for these TRs! |
Lufthansa First Class vs. Swiss First Class
To answer your second point yes it was very discouraging that the rules are not clear...I was expecting more from LH ground crew
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Originally Posted by alexisonsmith
(Post 25464812)
Lucky I knew exactly where it was however what this shows is that Lufthansa ground staff do not always know the rule. To summarize:
Access to FCT (Lufthansa First Class Terminal) = Same day arriving or departing Swiss or Lufthansa First Class ticket to any LH or LX airports. According to Lufthansa's official policy the FCT is a departure terminal and if you ask any LH employee they will usually tell you that transfer passengers do not have access to the FCT. However, this rule has not been enforced and as far as we know nobody has reported being turned away as a transfer passenger meeting the above criteria. To quote from LH's lounge access rules Access to the First Class Terminal at Frankfurt Airport is only possible with a confirmed same-day departing First Class flight on Lufthansa or SWISS. HON Circle Members may access the First Class Terminal with a same-day departing flight on Lufthansa, SWISS or Austrian Airlines. Access to the First Class Terminal is not permitted for arriving passengers. |
Lufthansa First Class vs. Swiss First Class
@NewbieRunner you raise a good point. I checked with both LH call centre and the staff at the FCT and both said if you had an arriving flight you had access. what is clear is that the rule is not clear ;)
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The rule (as written down) is clear. The interpretation isn't. In the LH forum we advise that 'transfer passengers are not arriving passengers'. ;)
FCT staff of course know the rule is not enforced. You were lucky to get call centre staff who knew how the rule worked in reality. |
Originally Posted by NewbieRunner
(Post 25510091)
The rule (as written down) is clear. The interpretation isn't. In the LH forum we advise that 'transfer passengers are not arriving passengers'. ;)
FCT staff of course know the rule is not enforced. You were lucky to get call centre staff who knew how the rule worked in reality. In any event, a fun TR so far. Looking forward to the LX review and comparison! |
Originally Posted by Thunderroad
(Post 25510429)
So let me see if I understand the rule and a scenario under which it's not typically enforced, since it could pertain to a trip my wife and I might take next year: LIS (LH J) - FRA (LH J) - MUC (LH F) - YVR. If I understand this correctly, under the rule we could not access the FRA FCT. But under typical practice it would be allowed?
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Originally Posted by NewbieRunner
(Post 25510510)
I don't want to turn this into another FCT FAQ thread (which already exists in the LH forum) but provided your FRA-MUC flight is on the same day as your MUC-YVR flight it will be within the written rule because you will be on "a confirmed same-day departing First Class flight on Lufthansa or SWISS".
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Originally Posted by NewbieRunner
(Post 25509951)
This is not entirely accurate. In addition to the conditions mentioned (or holding HON Circle status) you have to be departing on Swiss or Lufthansa in order to gain access to the FCT.
According to Lufthansa's official policy the FCT is a departure terminal and if you ask any LH employee they will usually tell you that transfer passengers do not have access to the FCT. However, this rule has not been enforced and as far as we know nobody has reported being turned away as a transfer passenger meeting the above criteria. To quote from LH's lounge access rules |
Thanks for posting this. I have an upcoming outbound from LAX to FRA in F next month and the return on Swiss F. This was helpful.
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Are you going to post the LX flights? OR did I miss something
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Lufthansa First Class vs. Swiss First Class
Yes....Tomorrow morning. Sorry about the delay.....
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Originally Posted by NewbieRunner
(Post 25510091)
The rule (as written down) is clear. The interpretation isn't. In the LH forum we advise that 'transfer passengers are not arriving passengers'. ;)
FCT staff of course know the rule is not enforced. You were lucky to get call centre staff who knew how the rule worked in reality. |
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