Hi,

I called up Customer Care and they kept talking about Split PNR. Can anyone give me more information about what is meant by split PNR and in how many ways can a PNR be split?

Regards,
M

First, welcome to Flyertalk miliaxy,

Not certain this is the proper forum for this, but I'll take a stab at the start of an answer. It always does help when we know which airline we are talking about, since the way things work can differ carrier to carrier, and depending on how the ticket was paid for.

Basically PNR is Personal Name Record and is like a web address if you may, a link to where someone's flight information is stored, how they paid, assigned seats, special requests, contact information, flights, etc... More then one person can be on a PNR at a time too...
There are many reasons that PNR's are split, including travel plans changing for one and/or all of the passengers, (have to create a unique six digit code for each person to keep track of the itins then), or an upgrade clears for some but not all people on a reservation. So its basically an accounting way of keeping track of trips for different people, due to changes that are either voluntary or involuntary (reroute due to weather etc and only 1 seat on an aircraft)

There are also some instances where a PNR 'can't' be split, for instance a 2 for 1 ticket special thru a credit card (both passengers must stay on same itin) and sometimes reasons to not split... but I digress

If we had some more information about carriers involved though, we'd be able to explain a little more specifically about what the CS desk was trying to do...

WHat is PNR

<mod>
Lacking any specifics about an airline I'm going to move this over to TravelBuzz! for further discussion.
</mod>

Welcome to FlyerTalk, miliaxy!

PNR = Passenger Name Record

As beckoa said, a single PNR can be constructed with more than one passenger name. All of the passengers in a single PNR must have the exact same itinerary. If one of the passengers needs to make a change while the other one doesn't, the the PNR has to be split into two PNRs, one for the person making the change and one for the person not changing, since you can't have two different itineraries within a single PNR.

An example may be as such:

It takes 75,000 AA miles to book a certain award itinerary. You are a family of four so it will be 300,000 AA miles to do it. You call AA and ask them to put the flight on hold and they do so for five days. It is all set up based on your AA account for now. Maybe you were expecting some miles to post and needed more time before finally booking everything. But you only have say 75,000 miles in your account and those miles are slow to post, whereas your wife has the other 225,000 miles. You can now do it with two accounts. So when you call AA back, you can ask them to split it up such that they book one person with your miles and the rest of the family with your wifes miles. 300k used and everyone on the same itinerary.

MM

If you're calling customer care, it sounds like you've already flown the itinerary and something went wrong. It would help to know the whole story.

Closing this thread, as the original query was posed in 2008, and the OP has not returned to provide additional input.

/Moderator