Placing a hold
#1
Original Poster
Suspended
Join Date: Aug 2005
Location: BOS
Posts: 15,027
Placing a hold
What exactly does "placing a hold" on a seat mean?
My travel agent always tells me that she has a seat on the airplane "on hold" for 24 hours so I can decide to buy the fare or not. But can I place a hold myself on any seat? For free? And for how long?
My travel agent always tells me that she has a seat on the airplane "on hold" for 24 hours so I can decide to buy the fare or not. But can I place a hold myself on any seat? For free? And for how long?
#2


Join Date: Oct 2002
Location: UK
Posts: 7,566
The answer is... it depends!
It depends on the fare rules for your itinerary. It depends on what booking engine you use.
A fairly typical fare rule will say "payment and ticketing must take place within 24 hours of booking". This means that a seat can be held for 24 hours without payment - after the 24 hours you either let it go, or you pay for it.
The problem is that while this is something you can do with the airline over the phone, or that your travel agent can do via their CRS, it's something that isn't always programmed into web-based booking agents available to the general public. When I book a KLM flight on the KLM web site I have to pay (and commit myself) immediately. Booking the same flight via Expedia I can hold it until midnight the following day.
It depends on the fare rules for your itinerary. It depends on what booking engine you use.
A fairly typical fare rule will say "payment and ticketing must take place within 24 hours of booking". This means that a seat can be held for 24 hours without payment - after the 24 hours you either let it go, or you pay for it.
The problem is that while this is something you can do with the airline over the phone, or that your travel agent can do via their CRS, it's something that isn't always programmed into web-based booking agents available to the general public. When I book a KLM flight on the KLM web site I have to pay (and commit myself) immediately. Booking the same flight via Expedia I can hold it until midnight the following day.
#3
Join Date: Dec 2005
Posts: 240
Originally Posted by dieuwer2
What exactly does "placing a hold" on a seat mean?
My travel agent always tells me that she has a seat on the airplane "on hold" for 24 hours so I can decide to buy the fare or not. But can I place a hold myself on any seat? For free? And for how long?
My travel agent always tells me that she has a seat on the airplane "on hold" for 24 hours so I can decide to buy the fare or not. But can I place a hold myself on any seat? For free? And for how long?
#4


Join Date: Oct 2002
Location: UK
Posts: 7,566
Originally Posted by SirDomino
My Travel Agent was able to hold my itinerary/booking for 30 days before I paid her. How did she manage that? (This was with AA/All Nippon) my trip to Japan.
#5
Join Date: Oct 2005
Location: YYC - soon to be 東京
Programs: AC Prestige, Marriott Silver, Hyatt Gold, Hertz #1 Gold, Radisson Gold Elite, HHonors
Posts: 1,830
Originally Posted by SirDomino
My Travel Agent was able to hold my itinerary/booking for 30 days before I paid her. How did she manage that? (This was with AA/All Nippon) my trip to Japan.
And no, my travel agent didn't have to rebook the ticket over and over.Sanosuke!
#6


Join Date: Oct 2002
Location: UK
Posts: 7,566
Originally Posted by Sanosuke
Mine were held for like 24 days when I flew to Japan on AC/JAL (Japan Airlines). Just paid when they notified my seat was allocated to me off the waitlist.
And no, my travel agent didn't have to rebook the ticket over and over.
Sanosuke!
And no, my travel agent didn't have to rebook the ticket over and over.Sanosuke!
(I used to work in airline reservations, BTW!)

