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question: appropriate compensation 24 hour delay?
sorry, but I thought I read something about this once before, but all my searching is not paying off... what is appropriate compensation for a trans Pacific flight being delayed 24 hours due to mechanical problems? assume the airline is already offering a hotel room, meal vouchers, and standard "delayed passenger" kit, i.e. phone card, drink voucher, coupons...
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This did happen to me last year.
They did provide hotel rooms and meal coupons in YYC and LHR. The flight did arrive at LHR so late so I missed my connecting flight to Sweden. First AC gave 15.000 aeroplan miles to everyone and I got another 15.000 miles after a long letter to customer solutions in YYC. |
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