Thaks Jetsetter: I'm glad to know it was CO. I plan to ask at AA for more info on all of the PNR, AATMS, and any other info that might be in my records. I just wanted to know if AA was the airline that refused your request.

Dalguy: your response also clarifys the matter of the PNR within a PNR, etc., and the alpha vs alpha/numeric designators.

I still wish someone from AA Res would chime in here.

[This message has been edited by kappa (edited 08-02-2000).]

Actually I am a res agent for AA, ex Tkt agent for NW.

Well that kind of "chime" explains why you know the answers so well!

I have gotten a copy of my CO pnr at other places, just not at LGW. Also you might find, depending on who you talk too, that you will not get ALL the information you want to know. Often corporate employees (like airline agents) are not going to be extremely forthcomming with the consumer about exactly what records are maintained by the firm about you or me. They might just say "oh it lists your flights," etc. The really interesting part is the comments they must put in the PNR, or the frequent flyer history file. When I worked as a travel agent, I could see a lot of these, as we had access from System One to view US, CO, and AA PNR's (the one's that live on the airlines native system). Sometimes the comments would be correct, and sometimes totally off the mark. Sometimes if a situation took place, you would think, definetely there is comments in the record, and there would be none. Other times you would think nothing happened, and there would be comments in the record about the interactions with the customer. Most PNR's were pretty dull, routine, and boring, etc. It's just that when something happens, and they are going to put comments in, etc. that it can get interesting. The comments are usually either to authorize some special exception, to say that the carrier will not do something (e.g. let you leave before the Sat. night stay or put you up in a hotel if you misconnect), etc. The key is to think of a creative way you can ask for a copy of your PNR from an agent. I find it helps if its busy....e.g. no time to think about it. I cannot think of an easy way without help of somebody on the inside, that a consumer could get a copy of the comments in his/her frequent flyer file. Oh yes, and the airlines also have a file for the customer relations department (or whatever each calls the same thing). This database would have a record of when you called/wrote/etc. a compliment or a complaint, and what compensation (if any) you were given. Perhaps these departments have caps on compensation per year. I have found it seems most the airport agents do not have access to this customer relations database, though perhaps the majors have plans to change that as technology becomes more streamlined. Again, I think (and I'm not on the inside anymore) that DL seems to have the most sophisticated/linked system where all can get any information somebody typed about you somewhere.

Hey all, be careful of WHAT you say to the on-line agents!

http://www.flyertalk.com/forum/Forum50/HTML/002671.html

If I would start with false-stories/lies I sooner or later would fail anyway ... because I would need a very good memory (I am just average on this) once I start 'falsifying facts' ... http://www.flyertalk.com/forum/wink.gif

[This message has been edited by Rudi (edited 08-11-2000).]

OzPhilatelist, UA TAs aren't _online._ They use exclusive communications systems.

I meant on phone lines, as the link related. You know, the things we used before modems and keyboards!