How much international news do we see at all?
 

I would guess that we don't see similar incidents as often because we don't focus on these types of items internationally as much as we do on US based events. Didn't a Korean Air FA make the news about warm nuts last year?

So since someone uses what has become common place"Internet English" and isn't as educated as yourself, that makes them a risk on a flight? I am sorry, but I disagree, I have dealt with more than my fair share of over the top "Rude" flight attendants who should never had been put in a position to deal with the public. It's almost always expected on Frontier, American, Spirit, but rare on Delta and almost non-existent on Southwest. The attitude and power trips these "service" employees exude comes 100% from the top of the companies culture. How many times have you heard an employee at the Saint Regis, Waldorf, Ritz Carlton talk down to anyone, even a drunk guest? Even if a FA needs to kick someone off a plane they should do it with the class of a Ritz Employee, after all there is a lot of money paid for those tickets and this is not a fly by night coffee shop, there are billions of dollars at stake.

Bottom line is it's 50% FA and 50% bad customers if we simply use the law of large numbers. I am NOT going to defend bouncers and FAs who abuse the limited power they had been granted in life. More often than not in situations with customers I'm embarrassed for the FA.

Oddly the camera videos almost always are in favor of the passenger.

FA customer service is no where it was back in the Pan Am days, it's almost a joke now.

The daughter of the owner of the airline did and I think she got sentenced to jail.

She was sentenced to 2 years initially, but appealed and the sentence was reduced to 10 months, so she's out now.

Not saying that. First, that isn't "Internet English". Second, it's that the unintelligible rant left me feeling that this was simply and unpleasant person screaming at the top of her lungs. Her writing left me with no sympathy for her position.

Never. But then I've never heard and FA talk down to anyone except on Air France.

Except the law of large numbers doesn't say that. My personal experience shows that it's 99% DYKWIA passengers (with a bit of alcohol mixed in) with the occasional FA with a bad attitude due to the DYKWIA passenger she just finished dealing with.

Not to mention that FA's actually dressed like women back in the Pan Am days.

In that case, it was the other way around: the FA was offloaded by the PAX. Dog bites man!

Most of the time, yes, everyone behaves themselves. However, the part of original story where the man was waiting for his wife to be seated struck a cord with me.

We were boarding a flight to SJU and were seated in business. My husband and son were in front of me. My husband followed my son to his seat to help get him situated. The FA (standing the in galley) didn't like this and yelled at my husband "are you deaf or just stupid!" He walked down the near aisle to my son's seat and not the far aisle where his was located.

I was beyond shocked by her tone, her volume and overall lack of professionalism. We were the first to board and the cabin flew 75% occupied. This was a A330. My son's seat was in row 1. In no way were either of them interfering with anyone's movements.

I was relieved my husband didn't hear her because he probably would have asked her why she was yelling at him and that likely wouldn't have ended well. I was also relieved when I saw she was working coach, not business.

Prior to that incident, I always assumed the passenger was to blame. Then I encountered a FA that showed me bad behavior on their side.

Wow, that is really egregious. Good on you for realizing there is no last word to "win" an argument with someone that nasty. Half an hour later the angry FA was ferrying garbage around and selling overpriced Miller Lite cans to coach. Half a day later you were back in your nice life or starting your laid back vacation and the angry FA was...ferrying someone else's garbage around, this time hawking overpriced Yellowtail merlot.

Well, clearly one take away from this thread is:


Always wait until after airborne to lip back to cabin crew....


The threshold for diversion is so much higher than deplaning while boarding.

I guess another take home message is that if you are confronted by an FA possibly out of control, you have to take the police pull over approach: Hands on the wheel and yes sir- no sir.

This is how I've learned to deal with the TSA. I've accepted the fact that I'm almost always going to get the full body pat down due to my insulin pump. I just take it and remember that I'm likely to be going someplace fun and the screener is going to be stuck in the airport groping people all day. I don't like the pat down but there is nothing I can do about it if I want to fly.

Sadly that is they way to approach this. The passenger is unlikely to win in these situations. If I was going to be kicked off the plane, I want all of the other passengers to say I was doing nothing wrong and the FA abused their power when talking to reporters. Hopefully that will lead to consequences for the out of control FA and will cut down on future abuse.

So I shouldn't get out my phone cam and threaten to expose the FA on Youtube if she doesn't comply with all my demands?

I've found this to be the most effective way of dealing with almost all my problems. Starbucks barista giving too light a pour of soy milk? I stick my phone-cam in his face and shout "citizen activism!" Boss won't give me a raise? Let's see what YouTube has to say about that, Scrooge. Girlfriend not in a romantic mood? A little public shaming will right that ship, forget about flowers or a backrub.