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Ancien Maestro Nov 21, 2013 6:59 am


Originally Posted by tatterdema (Post 21824639)
100% You must use common sense when reading and accepting as fact some of the reviews, just like you do in everyday life. If a review stands out with over the top complaints or compliments, then it probably is not accurate for most people.

Add to that the invaluable help given on the forums from regular people. I recently completed a trip that I planned entirely using the help of a DE, and everything she told me was spot on. Without her assistance, my trip would not have been nearly as enjoyable.

Exactly.^


Originally Posted by exbayern (Post 21824774)
You missed the point. You said 'I thought Trip Advisor is a neutral site'. My reply to you is that it is not neutral, nor is it always honest or reflective of the situation. (Hence this entire thread)

Regarding TA, what I meant was that you post, and your post stays.. unedited and unfettered for the most part.. unless its offensive and beyond inaccurate of course, determined by the moderators, just like this forum.

Originally Posted by exbayern (Post 21824774)
Don't you remember when you were quoting me hotel rates and I told you that there were far better rates available at the very same hotels? You were using the TA site to search, which directed you to specific websites and quoted you specific rates.

No I don't remember honestly.


Originally Posted by exbayern (Post 21824774)
As to how accurate it is, does anyone really believe that the top attractions in a city like Paris is a bike tour, or a segway tour? Really?

I don't remember neither honestly. Why don't you show me the quoted link before accusing me posting such garbage.

exbayern Nov 21, 2013 8:07 am


Originally Posted by Ancien Maestro (Post 21825710)
I don't remember neither honestly. Why don't you show me the quoted link before accusing me posting such garbage.

Where did I say that YOU posted that? Unless you were posting multiple padded reviews for Fat Bike Tours of Paris, or Segway Tours of Milan, why are you getting upset?

I'm pointing out why Trip Advisor is unreliable, which happens to be the topic of this thread. Any website which lists a segway tour of one of the most interesting cities in the world as the number one attraction is not reliable.

By the way, the ASA does not agree with you about Trip Advisor. Read the link I posted for more info. They had to change their claims over here.

ma91pmh Nov 21, 2013 8:12 am


Originally Posted by CMK10 (Post 21800412)
I saw another funny one today. The Umstead Hotel and Spa, the only 5 star hotel in the Raleigh/Durham/Cary area (built originally to be a Four Seasons I believe) is the #2 hotel in Cary behind the Hilton Garden Inn Raleigh-Cary. Must be a hell of a HGI :D

What do you mean? That is one HELL of a HGI :D

heraclitus Nov 21, 2013 9:23 am


Originally Posted by ma91pmh (Post 21826110)
What do you mean? That is one HELL of a HGI :D

That is one of the most glaring weaknesses of TA... the fact that hotels are held up to totally different standards.

e.g., the $40 a night Howard Johnson room actually provided clean towels and had free wifi? 5 stars.

The $325 a night St. Regis room was dimly lit and had a smudge on the bathroom mirror? Outrage! 2 stars.

exbayern Nov 21, 2013 9:36 am


Originally Posted by heraclitus (Post 21826543)
That is one of the most glaring weaknesses of TA... the fact that hotels are held up to totally different standards.

e.g., the $40 a night Howard Johnson room actually provided clean towels and had free wifi? 5 stars.

The $325 a night St. Regis room was dimly lit and had a smudge on the bathroom mirror? Outrage! 2 stars.

Not to mention cultural differences, or the ignorance or bias of the reviewer. I was reading reviews for restaurants in Italy and so many contained things like 'the server refused to speak English even though I KNEW he spoke English?!!!!!!1111111' that I had to switch to just reading the reviews written in Italian. (Actually a decent feature that one can sort reviews by language)

I actually switch TA sites quite often depending on where I am going. For instance, if I am staying in a 'local' hotel in India I may want a different view point than if I am staying in a chain hotel in India.

chrismk Nov 21, 2013 9:48 am

I contacted TA on July 11 concerning a hotel in Barcelona which they flagged as wheelchair accessible. I forwarded to them an email from the hotel confirming they weren't.
Apart from the usual standard reply from TA, nothing has been done!
This would have been a quick and simple correction.

moondog Nov 21, 2013 1:16 pm


Originally Posted by chrismk (Post 21826722)
I contacted TA on July 11 concerning a hotel in Barcelona which they flagged as wheelchair accessible. I forwarded to them an email from the hotel confirming they weren't.
Apart from the usual standard reply from TA, nothing has been done!
This would have been a quick and simple correction.

This is one of my biggest beefs with TA. I've emailed them several times explaining to them that restaurant X no longer exists, has moved, or the map is horribly wrong. They have NEVER bothered to make any changes to these listings.

Still, I continue to rely on TA when visiting places that don't have good coverage on other sites. For the most part, I would say that they have at least pointed me in the right direction.

chrismk Nov 21, 2013 2:01 pm


Originally Posted by moondog (Post 21828120)
This is one of my biggest beefs with TA. I've emailed them several times explaining to them that restaurant X no longer exists, has moved, or the map is horribly wrong. They have NEVER bothered to make any changes to these listings.

Still, I continue to rely on TA when visiting places that don't have good coverage on other sites. For the most part, I would say that they have at least pointed me in the right direction.

Yes I do too and I haven't had any disappointments with them particularly when visiting the US.

Efrem Nov 21, 2013 6:01 pm


Originally Posted by lhrsfo (Post 21803355)
Or, there's an easier way. Ignore TA and pay a very few shekels for an expert and independent guide book.

The whole point of TA is to get away from the limitations of a guidebook: it represents what one person thinks and what that person found on one day, often when management knew that s/he was a guidebook writer.

One major guidebook to Scandinavia a few years ago mentioned, in their History section, that Admiral Nelson bombed Copenhagen during the Napoleonic wars. Unfortunately, the British bombing of Copenhagen was in 1807, and Nelson died in the Mediterranean (at the battle of Trafalgar) in 1805. They may have fixed it since - I wrote to them and haven't checked the current edition - but guidebook authors are often not the "experts" their publishers would like you to believe.

CMK10 Nov 21, 2013 8:23 pm


Originally Posted by Efrem (Post 21829754)
The whole point of TA is to get away from the limitations of a guidebook: it represents what one person thinks and what that person found on one day, often when management knew that s/he was a guidebook writer.

One major guidebook to Scandinavia a few years ago mentioned, in their History section, that Admiral Nelson bombed Copenhagen during the Napoleonic wars. Unfortunately, the British bombing of Copenhagen was in 1807, and Nelson died in the Mediterranean (at the battle of Trafalgar) in 1805. They may have fixed it since - I wrote to them and haven't checked the current edition - but guidebook authors are often not the "experts" their publishers would like you to believe.

A historical error in a guidebook causes a fraction of the frustrations travelers who find a restaurant no longer exists or a hotel is not wheelchair accessible when they're handicapped receive.

Ancien Maestro Nov 21, 2013 8:53 pm


Originally Posted by exbayern (Post 21826075)
Where did I say that YOU posted that? Unless you were posting multiple padded reviews for Fat Bike Tours of Paris, or Segway Tours of Milan, why are you getting upset?

I'm pointing out why Trip Advisor is unreliable, which happens to be the topic of this thread. Any website which lists a segway tour of one of the most interesting cities in the world as the number one attraction is not reliable.

By the way, the ASA does not agree with you about Trip Advisor. Read the link I posted for more info. They had to change their claims over here.

Only those knowledgeable about the topics you've listed, would post on such peripheral topics. You seem to know about these topics intimately.. so you must post quite a bit on those topics?


Originally Posted by Efrem (Post 21829754)
The whole point of TA is to get away from the limitations of a guidebook: it represents what one person thinks and what that person found on one day, often when management knew that s/he was a guidebook writer.

One major guidebook to Scandinavia a few years ago mentioned, in their History section, that Admiral Nelson bombed Copenhagen during the Napoleonic wars. Unfortunately, the British bombing of Copenhagen was in 1807, and Nelson died in the Mediterranean (at the battle of Trafalgar) in 1805. They may have fixed it since - I wrote to them and haven't checked the current edition - but guidebook authors are often not the "experts" their publishers would like you to believe.

guidebook is the perspective of one viewpoint, and not necessarily indicative of the best value for the money.

TA is real time, up to the day.. hard nosed facts by those who spend their hard earn money giving spending their valuable time to give feedback. Wading through the piles of information that sometimes seems fluffy, I always find the gem piece of information I'm looking for, to conduct a knowledgeable stay.

ashleyjohnson2a Nov 22, 2013 9:08 pm

Well i really don't agree with your point that trip advisor is not reliable.Even today people who are looking for good accomodation while travelling first look on the trip advisor for the reviews,how is the dining facilities, staff, rooms and many more things .

Puppenstein Nov 23, 2013 2:13 am

The only reviews I rely on now are those on the actual hotel websites. First of all, those guests are verified and actually did stay at the hotel, and although I first thought that it may end up creating a bias based on editing, I can't see any evidence that any review is actually deleted, because I have had some pretty bad experiences and yet the reviews have stayed. I do think that if there is any horrible language that they would rightly be able to edit those, or delete the comment but keep the rating.

I don't know why TripAdvisor seemed to be so good a while ago, but I can no longer rely on the ratings, just like others have posted, I find it troubling that a Days Inn can outrank a Four Seasons Hotel...

tatterdema Nov 23, 2013 2:38 am


Originally Posted by Puppenstein (Post 21837555)
I don't know why TripAdvisor seemed to be so good a while ago, but I can no longer rely on the ratings, just like others have posted, I find it troubling that a Days Inn can outrank a Four Seasons Hotel...

That is where common sense comes in. Are you a 4 Seasons person? Then you should know that you are not going to be happy at a Days Inn, no matter how it is ranked.

I have never paid much attention to their ranking, as it never has been completely accurate. Like anything else, take it with a grain of salt.....

exbayern Nov 23, 2013 3:52 am


Originally Posted by Ancien Maestro (Post 21830688)
Only those knowledgeable about the topics you've listed, would post on such peripheral topics. You seem to know about these topics intimately.. so you must post quite a bit on those topics?

:confused: You obviously are having difficulty in understanding what I wrote, so let me try and write it differently to help you understand my point that Trip Advisor is not neutral. (And by the way, unlike some here, I do not have a Trip Advisor account, have never posted a review on Trip Advisor, and while I am quite intimately acquainted with Paris have never taken a segway tour there or anywhere, and the only payment I have made for a bicycle in France is for Vélib’)

In recent days, the top rated attractions in some of the major cities of the world included:
- Edinburgh: gokarting
- Munich: helicopter ride
- Rome: American tour guide
- London: team building game (this one is consistently rated THE top attraction in London)

My point is that none of those can be considered the 'best' attraction in any of those cities out of hundreds of options, let alone in the top five. Someone is consistently rating them five stars, with no four/three/two/one star ratings.

It's doubtful that EVERY SINGLE PERSON found those things perfect, yet those types of things (plus segway tours, and bike tours costing more than $100/person for a few hours) seem to always have perfect ratings, and push their way above historic sites, museums, and other true top attractions in some of the best cities of the world.

As to the ASA comment, there is in Europe a lot more scepticism about Trip Advisor, hence they had to change their claim to be unbiased and truthful. In London, the number 11 rated out of more than 10,000 restaurants was actually closed (it was a short term pop up), yet continued to receive perfect reviews and rate highly long after anyone could possibly eat there. Another restaurant which was actually a fake rated number 29 in Brixam, even though the address was actually an alleyway filled with rubbish bins, and the restaurant had never even existed.


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