Mac/PowerBook Entourage Hotel Problem
 

Have a relatively new PowerBook G4 (had a Mac in the early 90's and then PC's for several years) and Entourage which I am using for mail and calendar. All if fine with both receiving and sending email from a wireless connection at home. But when I travel and connect to wireless or hotel DSL connections I can receive email fine, but whenever I try to send email I get an error message saying "Authentication failed because Entourage does not support any of the available authentication methods."

I would greatly appreciate if anyone has dealt with this or has any ideas of how to trouble shoot this.

This error is most likely coming from your ISP. Which ISP are you using for the outgoing email server?

Could the SMTP server settings be wonky?

I used Entourage for a number of years but switch to Mail two versions ago. I receive thousands of messages, and Entourage's database capacity limitations made it not an option.

Mail should get even better when Tiger is released (the next version of Mac OS X). I can't wait to take advantage of the Spotlight desktop search capabilities that will work across all native applications, including mail. I'm not sure how well integrated Spotlight will be with Entourage.

Another mail app that people love is Mailsmith by BareBones. Many swear by it.

For outgoing mail it is Earthlink and the setting I am using is the one that is supposed to work for places like this: smptauth.earthlink.net. (My incoming server is the University of California.) When I had a Dell laptop I was using the same setting and it worked for outgoing mail.

Shouldn't it be smtpauth.earthlink.net?

Sorry, maybe it is late, but I do have smptauth.earthlink.net. (I checked both of our messages and they look the same to me!)

We were actually just discussing the same thing yesterday:

http://www.flyertalk.com/forum/showthread.php?t=408891

You may not have noticed, but the "tp" is reversed between what you posted twice that you're using and what kluau88 recommended (and which works for me). Could that be the problem?

It definitely was late. I have it set properly in the settings. Thanks also ScottC. Sorry I missed the thread (and search is still down??) I will look through this and call Earthlink.

have to say again
 

yes, the smtpauth, is required now for earthlink,

but, as I mentioned in the other post, these servers don't seem to be working right this week. It is VERY frustrating, and CSR's have NO idea what we are talking about.

nothing has changed, but it just doesn't work. I have seen such outages before, in the area, and it just takes some time for it to work itself out.

One of the reasons I completly stay away from earthlink for email.

Got too busy to call Earthlink today, but that is defiinitely discouraging. Because of the outsourcing and all it is a major time committment to just figure out why a service that should work -- doesn't. I might also look into UCSF and see if I can use that outgoing server, although I think the University is especially stringent about what goes through its outgoing server. There is web mail, but that is also often overwhelmed. Almost :D makes you want to stay home.

interesting update
 

Well, just as an interesting update.

I changed the outgoing mail server on my email client to 587, as posted in an earlier thread here or the other thread, and it WORKED!!

can someone explain this?