Norton Live update - problem
 

Im getting this error message when executing the Norton Live Update feature:

" LiveUpdate could not determine if there is an update for this product because the update list for this product is corrupted. "

Any ideas what this is....? Thanks.

Try this link.
Symantec website.
Are you running ZoneAlarm?
Also check their website.

Do you have several Symantec products from different generations installed on your computer? I find the newer Live Update module often fails to work with older Symantec programs (whose own Live Update module is overwritten when installing a new Symantec product).

If the above link doesn't solve your problems, completely uninstall your Symantec programs (including any registry entries, plus a manual delete of leftover Symantec folders after the auto-uninstall), and do a clean install, it works all the time.

I got a similar error at one point; I fixed it by deleting the contents of C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads

This was something recommended in one of the support pathways at Symantec's web site. It's probably worth a shot . . . it doesn't appear to hurt anything.

Thanks, lemme try one of these solutions.... ^

Darn.... this all to technical for me. Im afraid Im gonna erase something... :o :( Why cant Norton just make some online automatic fix for this...???? :mad:

Wow. You guys are the best. I've been having the same problem on my laptop with Norton. I followed the PorkRind directions andjust deleted all 10-15 files/folders in the download folder and now Norton works fine!
Thanks, everyone

Ed

I'd this problem a few months ago with Nortons Systemworks 2003 (with Norton's Personal Firewall). After going to Symantec's site and following through its instructions, the problem went away ... until a few weeks later when it came back.

I don't know how it happens... Now, I just have Autoupdate turned off and update it manually.

Sorry to be the bearer of bad news...

While we are on this Norton SW situation, I have noticed a problem since installing the latest version. I use Outlook 2003 for my email, and it is extremely slow downloading mail and even slower opening up a window when I go to send a new message. I didn't have this problem with Outlook XP. Has anyone else run into this situation? Is Norton or Outlook the problem?

I quit using Symantec products 2-3 years ago except for occasional Ghost or Drive Image. Every one caused major problems of one type or another.

MisterNice

Norton is to blame. It uses a strange system to check email. Personally I prefer Grisofts AVG, which is also free :)

MUCH better alternative to Ghost; Acronis Drive Image. :)

http://www.acronis.com/products/trueimage/

No need to reboot AND backups open/locked files as well :)

OK, so Im trying this... but, I dont seem to have the same directory tree. This is the closest that I find, and since the names dont match Im not deleting anything...

C:\Documents and Settings\Gaucho100K\Application Data\Symantec

Any tips on where I can look....?

Just to clarify, under the directory "all users" I dont seem to have an "application data" subdirectory. Im running XP Professional....

Thanks.

Sorry . . . I'm on Windows 2000. I didn't think there would be any difference between it and XP Professional.

Is there a C:\Documents and Settings\Gaucho100K\Application Data\Symantec\LiveUpdate\Downloads directory? If so, go ahead and clear that out. FWIW, I have Windows XP pro and I do have a C:\Documents and Settings\All Users\Application Data directory.

DancingFool-- thanks very much for your help with this. What I have is:

C:\Documents and Settings\Gaucho100K\Application Data\Symantec

but under the Symantech directory, I only have the following sub-directories:

REG_UNDO

and

Shared

nothing like "live update" or "downloads"

what to do.....?

Do what I did 4 years ago, get rid of Nortons completely, it is a worthless piece of software that causes more problems than it fixes. I have only been hit with one virus or worm in the last 4 years and that was the most recent sobig worm. If I have any suspected problems I run www.avast.com which is just as effective as Norton and not as much of a pain in the ....

Norton and AOL are the most intrusive pieces of software to install on your OS and the most dificult and time consuming to take off, they populate your registry like no other software I have seen.

If u really want to avoid virus and worm attacks do what some friends of mine have done; they bought computers from Apple.

(bumping this up)

I quite Norton and now I use AVG Antivirus. It is excellent and there is a free version which runs almost the same as the paid version. (the difference being the way you clean up viruses). At the end of the day - free and paid work fantastic. see http://www.grisoft.com/us/us_dwnl_free.php

I second that. And this is exactly what I told the OP of this thread to do, dump Norton and move to AVG :)