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I agree with all of you, but we are now describing call centers in general. The quality of telephone support is generally very bad. The example of regular FT rants just proves that, the entire industry suffers from a lack of quality service and agents.
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by ScottC: I agree with all of you, but we are now describing call centers in general. The quality of telephone support is generally very bad. The example of regular FT rants just proves that, the entire industry suffers from a lack of quality service and agents.</font> It isn't that companies are stupid either. It's that support is a difficult problem, very difficult. And really good people aren't going to want to do it for very long. |
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by richard: It isn't that companies are stupid either. It's that support is a difficult problem, very difficult. And really good people aren't going to want to do it for very long.</font> |
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