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-   -   Adobe keeps resetting password cannot login (https://www.flyertalk.com/forum/travel-technology/1509015-adobe-keeps-resetting-password-cannot-login.html)

Xeno Oct 5, 2013 8:33 am

Adobe keeps resetting password cannot login
 
I don't know where else to post this but ever since the hacking announcement, I cannot sign in to any Adobe product. When I try to login, it forces me to change my password but the new password does not stick.

I have repeated this cycle several times. The customer service phone is closed and I cannot even get into Adobe forums because of having to reset the password which kicks off another cycle of emails.

What must I do to get back into my Adobe account and thus able to use their products on my iP5S and iPad4?

Update: I finally found an Adobe chat and now my password is sticking and I can login like normal everywhere.

OverThereTooMuch Oct 5, 2013 10:00 am


Originally Posted by Xeno (Post 21558115)
Update: I finally found an Adobe chat and now my password is sticking and I can login like normal everywhere.

How did you fix it?

Xeno Oct 5, 2013 10:13 am

I have to think that the Adobe agent in the chat session was able to clear my problem because I did another reset where her still online and was finally able to login to the web then iPad, etc.


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