It's a nice service with a few major inconsistencies (customer service; pick-and-choose delivery). If those were ironed out, I'd say this is one of the best travel tech inventions yet :D

On a more important trip (maybe one where I was traveling alone and communication with family was more important), I'd probably just get a local SIM, to negate any inconsistency issues.

This is an wonderful idea, if only it worked. Set up in US which let me make calls on T-Mobile network (least good in the States but ok in cities). Never could get data but didn't care. Fly into CDG: no phone until I drove to Cherbourg where it was quite good. In Ireland it worked occasionally, in the UK it was like a real phone. Couldn't make any International calls (even at their high rates) from any country.

Too unreliable.

Donald McCaig

Did you call their customer service? With some patience to account for the severe language barrier, you can often get problems resolved by talking to them. My phone worked fine from CDG, on the RER, and in Paris and the UK. Now that I know how to make sure it uses the right network, it also works here in the States if it can reach a T-Mobile tower. International calls from the three countries where I've used it have worked fine, though I did have to select the right profile in the Toggle SIM Toolkit app when calling from the States.

If you were overcharged for international calls, follow these steps:

1. Prepare for a frustrating call
2. Call Customer Service and explain the problem
3. Listen to a barely comprehensible rep obsequiously apologize
4. Once the Toggle rep regretfully explains you were charged the high rate because your phone was roaming...
5. Protest that you followed all instructions
6. Allow a little back-and-forth with Toggle until you have clearly reached an impasse
7. Request a "deadlock letter" to submit to Toggle's "alternative dispute resolution scheme"

At this point, your Toggle rep will listen more closely. If Toggle responds to you as they did to me, your overcharge will be refunded within two weeks.

I always select the network manually now, just in case.

^That is the key for making sure you are going to get charged proper rate.

I had no problems in CDG.

OK, I hiit a top-up issue ! I wanted to top-up online but I do not want to setup auto-recharge, and under Firefox 29.0.1 it will not process the top-up, under Chrome it is ok. Just a word to the wise if someone else hits this kind of issue.

Has anyone run into an issue with the SIM being preconfigured with a number of countries? Mine was preregistered with USA, "1", France, Spain, "Swiss", Germany and Australia. I added Denmark, and am now stuck, as I planned to use the service while in Scandinavia later this summer (Denmark, Sweden and Norway).

I've emailed Customer "Support" and received a response that they've stopped selling the "Normal" sim card and only have the "Special" version - with pre-registered countries. I'm not even sure what country "1" is... When I try to "register" for a local number in any of the other countries, I get a "MSISDN is not allocated for this subscriber" error message.

This does me no good, as I already have local SIMs for Germany and Switzerland (and Ireland) and have no plans to travel to Australia in the near future. I was trying to avoid having to maintain a number of lines being active (though it's only a couple of Euro/francs per year for the lines I already have).

My plan was to use these with my parents who are traveling with me, but may go in different directions during the day - keeping it simple in a phone so that they can call me or home for a minimal cost.

Hopefully I can get it resolved and not have to eat the £25...

J

If it is any help I have the "old" sim and it doesn't have Denmark on it. I assume that in a country that is not listed I just choose "automatic".

Same problem. Mine was also preregistered with the same countries and I could only add one extra country local number. I'm going to the Netherlands and Norway, but after registering for a Netherlands number, all attempts to register a Norway number returned "local imsi is not greater than max imsi index" error message.

Toggle told me I had a "special sim" and that's it, I'm stuck with it. I bought the SIM two weeks ago on ebay and had it posted to me in Australia from the UK, but I haven't read anything anywhere about different classes of Toggle SIMs, and it sounds like this may be the new deal for Toggle SIMS. Forget all this stuff about adding 9 local numbers, which Toggle still advertises on its website - now you can only add only one extra number to USA, France, Spain, Swiss, Germany and Australia.

That's shocking if that is the case. That is certainly not what they advertise. If you "do" social media I would bombard them there as that seems to be what gathers people's attention these days. Their website still advertises the 9 local numbers so they are in breach of the sale of goods act at the very least.

If the SIM does not perform as advertised, I suggest you

1. Work with Customer Support for a reasonable length of time
2. When you reach an impasse, request a "Deadlock Letter" for submission to Toggle's "Alternative Dispute Resolution scheme"

Step 1 will require lots of patience and gritting of teeth as their reps often don't appear to understand English. However, if your experience is like mine, step 2 will result in some kind of action.

I would hold out some hope that the new SIM actually works in more countries but just isn't very friendly about it.

I got a new nano SIM from Toggle a while ago, thinking I'd port one of my accounts to it for use in my newest phone. After hearing your and others' experience with the new cards, I think I'll cut my micro SIM down instead.

Good luck!

Sounds like this is an issue with this SIM bought on Ebay,. I could take my Toggle Mobile SIM, fill up all the countries on it and then sell it on Ebay also. Then the person who bought it would be limited to the countries I bought.

Now if this SIM was bought off Ebay from Toggle themselves that would be a different matter. I bought my SIM from the Toggle website.

I've been wondering about this for a few days, so I just put the nano SIM that Toggle sent me directly from the UK in my phone and looked at the choices under Manual. I've pasted a screenshot below. The choices on my card are certainly different from the others described. I guess you pick the country you're in if it's one of the nine choices. Toggle remains true to form and doesn't say in the manual.

https://dl.dropboxusercontent.com/u/...360x640%29.jpg

@ajgoes: that is what I get on mine, if the country is not in there, then the advice is to select Roaming.