Has anyone ever replaced wheels on an Antler roller? See image. I've emailed Customer Service at Antler.co.uk and its local Hong Kong agent, but no reply from either source. There is a local guy who repairs luggage and he says he can do it, but if I can do it myself, why not?

http://www.tangoll.com.hk/Antler.jpg

Thanks in advance for any advice and knowledge.

The local Hong Kong shoe/luggage repair guy replaced both wheels for HK$120 (about US$16). Neither Antler UK nor its HK agent has replied to my email requests. So much for good customer service.

That price couldn't be beat here in the US, but for future reference for others, you can buy wheel replacement kits likely to fit most luggage with skateboard-type wheels (TravelPro, and from the looks of it, Antler) on Amazon, in the US at least. See, e.g., https://smile.amazon.com/gp/product/B01AJQPNYM or search "luggage replacement wheels".

You have to know the wheel size, and check for the size of the axle, but it's an easy fix.

Thanks, good to know. But need to read the comments made by other purchasers. Many negative comments about especially the quality of the bearings and other fittings and about not just size of the wheels, but also about the part that fits into the axle.

Yes, I'm aware of that! Having done it (even after reading through the reviews), I think the size and fit complaints come largely from people who didn't look carefully at the structure of the wheels and the axles on their luggage, and in the kit, and didn't measure the right distances, and therefore ended up with parts that never were intended to meet the actual specs of their luggage. I'm no mechanical genius, just very precise, and I did look at the photos and descriptions of the various kits available (there are many on Amazon) before I bought.
I can't speak to quality of bearings - for a large suitcase frequently loaded over 50 lbs, my set have been fine.
It's a cheap fix, so I'd still say "go for it" especially if getting to a luggage repairer is too time-consuming/difficult/expensive.

The Antler local agent finally responded and asked for a photo of the rest of the bag plus the model number so they could determine whether they could replace the wheels; the photo of the wheels and the housing that I had posted was not sufficient. I told them to forget it as I had already replaced the wheels by then.

If you're in London there's a good bag repair place next to South Kensington station. Might be worth asking them.

wg

Chung Kee Shoe/Luggage Repair, tel 93168957, shop 19 Peninsula Mansion (not the Peninsula
Hotel), 16 Mody Road, TST (1 - 2 buildings past the Holiday Inn Hotel on Mody Road), TST

He has spare wheels, but maybe not same model as on the Antler, and you can get bag back in a couple of hours, same day.

Samsonite Repair Svc Center (also American Tourister Brand), is at Unit 302, 3F, Austin Plaza, 83 Austin Road, Jordan MTR, Kowloon. To replace 2 wheels on an Am Tourister roller would cost
HK$600 (about US$75) vs a brand new carry on spinner at Aeon (AT brand) is only HK$400 (US$52). Crazy.