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-   -   Live Chat (https://www.flyertalk.com/forum/technical-support-feedback/669461-live-chat.html)

Starwood Lurker Mar 9, 2007 7:03 pm
Live Chat
 
Is there a secret in logging onto Live Chat? I tried to do so tonight to listen to Randy, but everytime I click on the Connect icon nothing happens and it gives me a new log-in on the left side of the screen. Logging in a second time does not seem to help, but does refresh the Connect icon.

Sincerely,


William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

[email protected]

gleff Mar 9, 2007 8:02 pm
It's been taking longer for me to connect recently. When that icon appears, clicking it doesn't do anything of course... I just have to wait for the applet to load.

One item to note is that I can no longer access chat via my work network, it never loads and I have the exact problem Starwood Lurker reports. My workaround is to disconnect from my network and use the free wireless signal I can grab out my office window. :)

Starwood Lurker Mar 9, 2007 8:41 pm
Originally Posted by gleff (Post 7375378)
It's been taking longer for me to connect recently. When that icon appears, clicking it doesn't do anything of course... I just have to wait for the applet to load.

One item to note is that I can no longer access chat via my work network, it never loads and I have the exact problem Starwood Lurker reports. My workaround is to disconnect from my network and use the free wireless signal I can grab out my office window. :)
Well, that might it be it. I'm trying to get it to load at work. Plus, I will now quit trying to click on the applet to get it to load when trying at home. :)

Sincerely,


William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

[email protected]

obscure2k Mar 9, 2007 9:15 pm
Originally Posted by Starwood Lurker (Post 7375131)
Is there a secret in logging onto Live Chat? I tried to do so tonight to listen to Randy, but everytime I click on the Connect icon nothing happens and it gives me a new log-in on the left side of the screen. Logging in a second time does not seem to help, but does refresh the Connect icon.

Sincerely,


William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

[email protected]
Time to buy a Mac:)

Tim at WebFlyer Mar 12, 2007 10:26 am
Originally Posted by Starwood Lurker (Post 7375530)
Well, that might it be it. I'm trying to get it to load at work. Plus, I will now quit trying to click on the applet to get it to load when trying at home. :)

Sincerely,


William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

[email protected]
It seems strange that it redirects you to the login page again when that happens, but waiting when that page loads is a good idea to try. From what I have seen it is not needed to click the login button when the applet loads.


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